What clients say about Modern Tire & Auto Service in Cheshire Township (CT)
Called to check the time for an emission test and they said it would be 20 minutes. I arrived within 15 minutes of the call and after an hour +, they claimed they were short staffed, then the bay was blocked and then they didn't know when they could do it. Had they only communicated just a little bit, I would not be writing this review.
Another wrench was left under my windshield wiper. This is the second one I have from Modern. I also found my hubcap lock under my hood on a separate occasion. Seems to be a trend of leaving things
Joe and the Modern Tire crew are always helpful and accommodating when I have car issues. It's great to have this kind of service in my own neighborhood!
Cant say enough good things about this place. I've lived in cheshire all my life and throughout all my cars, I always come here for basic car repairs. Always get treated with the up most respect. Shout out to Joe, for just being one of the BEST, and getting my car in and out in 30 or less for a tire patch today
What a great place and great bunch of guys. Had a screw in my tire and they took care of it like a NASCAR pit crew. They took my truck right in and fixed it free of charge. Awesome guys thanks so much!!!
I had my tire pressure alarm go off on my way home from work two nights ago. Figured I would get it checked the next morning at Modern tire. Went to the desk took my keys and 20 minutes later was all set. I asked how much I owed and they waved me off and just said just have a smile for the rest of the day! This kind of service almost never happens anymore. They made my day.
tried to charge $230 to run todo a diagnostic test to see why my engine lights on. I’ve never even been to a place that charged anything to read a code honestly embarrassing of this place
I was surprised to see so many not so great reviews. I’ve gone here a few times and haven’t had any issues. Prices were reasonable. Have had repairs and emissions done here. They were always completed the repairs the day I dropped the car off.
Admittedly I was never in a rush so maybe if I was sitting in the lobby all day I’d have a different perspective.
Roadside stress pivoted to calmness and happiness thanks to Joe Bartoli at Modern Tire in Cheshire. After a roadside flat today Joe and his crew not only fixed things up in no time, his courtesy and upbeat manner turned the inconvenience into pleasure. Highly recommend!
They take advantage of women and people who don’t know much about cars. They wanted to charge me $2300 for a braking issue that ended up costing me $700 after bringing it to someone I know. This person told me they added on a bunch of unnecessary work to jack up the bill.
Stay far away. This place is a tire shop and can't even get a tire pressure right multiple times. Newsflash it's on the door... They messed up big time on a family member's car like could have been a lawsuit kind of thing and the best they could do is just replace what they messed up on. No freebies.... Then couldn't even change coils without some extremely lame excuse. Stay away. Tho a tire shop improperly doing tire pressures should say enough
Good afternoon, I visited your store today and from start to finish Anthony was the best, very professional, kind, courteous. When my car was done, he took me outside and explained everything to me about the new tires. He is definitely a wonderful asset to your corporation. Thank you Anthony, my car feels amazing and I feel safe driving again.
I’ve finally found an auto repair and tire place that’s both honest and fair. Two words you don’t always get to say about shops. Brendan is just a great person and always there to help and has never once made me feel like I was being taken advantage of. These guys (Joe too) are great. Highly recommend.
Outstanding Customer Service, Graciousness, & Attention to Detail: I brought a brand new car in for a warranty tire service. The "belt" on one of my tires went causing a "rumble" even at lower speeds. I was told the tire rim was "bent" by another garage. I went to repair that and the shop owner at a rim straightening shop said "No way" It is your belt. So. I called the dealer, who told me to call Mopar, who then told me to call Goodyear. I called Goodyear and they told me to go for an inspection.
Upon inspection, the very knowledgeable and courteous people at Modern Tire changed the tire upon inspection confirming the same. They also inspected all the other tires as well.
Despite being late due to traffic on the main drag because of the high school, they stayed late on a Friday afternoon after 5:00 p.m. to ensure my car was safe.
I can not thank them enough for this warranty repair that I was directed to as a choice from Goodyear. Many thanks and good tidings.
My reason for posting this review is to forewarn other customers about the deception that I encountered at this establishment one day ago. Here is my tale: On 3-27-23, I opted to visit this particular Modern Tire for a simple tire rotation since it is nearby to my home. My usual mechanic is much further away and I could not envision any issues with an ordinary, routine tire rotation. Since this was my very first time visiting this shop, I entered with a smile and a great attitude. I handed my keys to the manager at the front desk and simply asked him to inform the mechanic that my keys were labeled where I have one key specifically for the ignition and another key that is designated for the driver's side door only. As I sat in the waiting area (with a clear view of my vehicle), Joe kept me company as we engaged in pleasant conversation.
When the technician Emmanuel (or Manny as he is called), approached my vehicle, I watched as he ignored my instructions about the specific keys and after he fumbled with the keys for a minute, I stepped outside to assist him. To my surprise, he immediately became offended that I did so and responded very curtly. I ignored his behavior and returned to the waiting area.
After 20 minutes, Emmanuel reentered the shop and lectured me about my tire pressure preferences. He strongly disagreed with my reality of keeping the tire pressure a bit higher during the winter months. I finally requested that he just leave the pressure alone and that I would check the pressure on my own. Emmanuel immaturely stormed off as I was speaking to him.
When my vehicle was finished with service, I thanked Joe at the front desk after he graciously corrected two add-on charges on my bill. Since the purpose of my visit was for an ordinary tire rotation, I could not understand why there was an additional $7.00 charge labeled under the heading of "parts needed."
In addition, when I went outside to gather my vehicle, I immediately recognized that the tires on the driver's side were NOT rotated at all, but the passenger side was rotated correctly. Unbeknownst to anyone at this shop, I had used a silver Sharpie marker to mark my two front tires prior to my arrival. As a 60 year old woman, I have learned the hard way how to protect my interests whenever I do business at automotive shops.
I returned to the shop and asked Joe to follow me out to my vehicle. I then explained the situation and asked him to have another mechanic correct the tire rotation. Joe offered his own services to me instead and I was grateful. While Joe returned to the garage with my vehicle, I went inside and within a few minutes, I overheard much negative conversation between the manager and Emmanuel about me. When the manager emerged from the garage interior, he ignored me entirely, so I approached him and initiated a courageous conversation. He claimed that he knew nothing of the tire rotation error and offered no apology. I also asked to speak to the technician Emmanuel who worked on my vehicle. Emmanuel angrily stalked over to me and displayed more infantile behavior as he raised his voice and shouted that he and another technician had worked on my vehicle and he was unaware that the other mechanic had failed to rotate his side of the vehicle. Emmanuel did not apologize to me, but instead criticized and mocked my concerns.
To the readers of my review, I encourage you to be extremely vigilant when bringing your vehicles to this establishment for service. Be especially careful when having fluids changed since you may never know for certain that such a job was truly done. In closing, please also understand that if I was treated with respect and dignity when this error was discovered, I would not have written this review. If I had witnessed accountability and encountered some apology, I would have understood that mistakes can happen. Thanks for reading!
I am disgusted about what happened to my mom. They should be ashamed of yourselves. Modern Tire did not even try to make it a quarter or half right!
This is what happened:
I brought my car there for front brake work. I was charged over $700.
Soon afterwards the front brakes began to squeak loudly after driving for about 2 hours.
I drive Medicaid and disabled patients to their medical appointments. My regular mechanic advised for me to return my car to Modern Tire as he showed me that the rotor was "scored" and there was a "lip" on the rotor. I have a picture of this. My mechanic further explained that the brake job was not done properly and would need to be done again. When I returned to Modern Tire and the manager Brandon told me that he would need to view the brake job. After having my vehicle for another day, he informed me that there was nothing wrong with the front brakes! They would do nothing. So, I am out over $700. and will need to have the job redone at my own expense. A woman and a senior....clearly been taken advantage of! I am reporting this to the Better Business Bureau and other agencies. After posting this information on the local sites, I have had over 140 people reach out to me while some shared similar stories regarding poor treatment from Modern Tire as well as providing me with very helpful advise and support. I am extremely grateful. I am advising everyone NOT to do business with these people.
I placed a call, I believe, was last week, on a Thursday. I spoke with Joe and inquired if Modern sells used tires. Joe informed me that they did not and gave me a quote for 4 new tires. He also informed of another location that did sell used tires. I asked if I was only interested in two and what would i be charged. Joe, from what it seemed, wrote down my name, car make/model and phone number. He stated that he would call me back the next day in the AM. I informed him to leave me an email, as I would be at work and could not answer the call. I tried to be understanding when I didn't hear or receive a message on Friday. People can be busy.
Well....
I finally stopped waiting for the call this week that I never received. Since Modern is closer to my home, I would've gone to this location if I was provided with the complete info of the conversation that happened. Unfortunately, not all my current questions were answered, thus I'm not interested in becoming a customer, as I might not get an answer to future questions.
Ppl are nice but keep telling me different times to pick up my car all I need is new tire still waiting going on 1 week and counting.still waiting get called at 255 on Saturday car done but we close at 3pm now I have to wait for Monday place no longer good don't know what happen
While visiting from out of state, overnight all 4 low tire sensors lit up on my dashboard. My sister recommended Modern Tire. They were awesome- took me right in without an appointment, explained simply what had happened then fixed my tires up for no charge! I tipped the young service guy and drove away very happy!!! Need tire service- go to Modern Tire in Cheshire!
Called the week before to set up emission testing being that I don't have all day to sit around waiting to get emissions done. Was told no need for appointments quick process 20 to 30 min max. 40 mins later of sitting in the waiting area go outside to check if my car was even inside. Car was still parked in same place I left it. Not to mention place didn't seem too welcoming. Walked inside said good morning. Guess I was talking to myself. Only person there was behind the desk. Get to the desk and get the look as if I'm bothering by coming to get service... i gladly took my services elsewhere...
My SUV had balding tires and they needed to be replaced ASAP. I was referred to Brendan by others several times in the past, as he has a great reputation of slinging some great options for rubbers...low, mid, and high grade treads. Prices were very competitive. Car was in and out and am pleased with the tires we decided on. Would strongly recommend Brendan and Modern Tire of Cheshire
Good place to get your emissions testing done. They are not the best at predicting the time it takes. They said I would be done in 20 minutes and it took 40. Get there early on a Saturday if you don't want to wait long. I got there 15 min after they opened and there was already 3 people infront of me. At least 5 others came in while I was waiting.
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