This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, NAPA Auto Parts in Cheshire Township, CT scores 90/100: overall highly rated. Customers praise knowledgeable, hands-on help (battery swaps, wipers in the rain, fast part matching), quick ordering and a broad inventory; the lobby/layout is being updated. Finding parts is typically easy and wait times short, though one visit had a 10‑minute delay while phones rang. Complaints are few but real: isolated reports of unprofessional behavior and foul language, plus pricing concerns and durability versus OEM. Net: friendly, capable service with some rough edges.
What clients say about NAPA Auto Parts in Cheshire Township (CT)
Needed a last minute part for the shop. A different NAPA location had something listed online and they were out of stock. I drove 30min to this NAPA. The manager she told me why the other store had listed in stock when it wasn't and called a few locations in the area for me to confirm what I was looking for was in stock. Made my client happy to get their car going at time I promised.
The assistant manager, Lindsey, was extremely unprofessional during my visit. Her attitude and behavior made the experience very uncomfortable. When someone is in a management position, they should represent the company with respect and professionalism, but that wasn’t the case here. I hope NAPA addresses this issue so future customers don’t have to deal with the same experience.
Super helpful staff! Lindsay and the other gentleman working there went above and beyond to help me out with my license plate holder. Definitely recommend!
I like the store location and the people that work in it are very helpful. But NAPA parts are garbage they only last about 20% as long as OEM, they charge about 50% more than you can buy the same garbage for online. But, you can get it today. Do you have a choice?
Great parts store very knowledgeable friendly staff they had what I needed and they ordered a part for a project car highly recommended if u need it they probably have it .
Poor customer service and lack of professionalism (foul language). 4 guys in the store all answering phones. I waited 10 minutes and I was the only guy in the store.
New Lobby layout is in progress to better serve the community and customers. Stop on in and check out the new items were adding and the future layout to come.
Had trouble starting my car this chilly morning, so stopped in at NAPA for a new battery after work. Ken & Tom were great --- got me what I needed & even helped me with the swap (more like I helped Them with the swap)Lol! :) Having spent many years in retail myself, I can attest to the value of really awesome customer service! Many thanks --- I'll be back --- SG.
Cheshire family owned and operated - 40 years. NAPA Parts Place Inc. Cheshire has a huge inventory and offers same day delivery for may hard to find parts. Parts are better quality and most warranties are lifetime! Very knowledgeable and friendly staff. NAPA Parts Place Cheshire has a large inventory of Auto & Truck Parts for Asian, European and Domestic vehicles. They also specialize in Heavy Duty Truck Parts; Tools & Equipment; Paint & Body Shop Supplies; High Performance Parts; Farm & Agriculture Parts; Marine & Small Engine Parts.
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