What clients say about Ansonia General Auto Repair in Ansonia (CT)
Got recommended by a local fb page. Had a check engine light diagnosis for misfiring and decided to go with this place. Very dishonest mechanic, he change my brakes and rotors and that wasn’t the issue I had and why I brought it there. Before he worked on my car he said there was no misfiring ONLY THE BRAKES AND LOWER CONTROL ARMS ISSUE. I told him do all that work on it, he recommended changing the brake because that’s what causing “the shaking” long story short he reset my light without fixing the issue and the next day my check engine light come on (this time flashing) I felt I was cheated and robbed out of $360 for a brake and rotor job when I had a different diagnosis and issue with the car. Now it’s back to square one. I got my car back worser Than I brought it in
Just an update today (2/23/25) since I can’t write a new review. The company’s response was ALL LIES! I got a misfire code and brought it there. I was advised that they do their own diagnosis as well, once they check it they told me THEY DIDN’T FIND ANY MISFIRING he told me all I need was brakes and rotors. When I told them I’m coming to get my car he insisted that I let them do new brakes and rotors. Thing is they tried to find something to fix since it would only have cost me $99 for their diagnosis only. WHATEVER MACHINE Y’ALL HAVE YOU NEED TO DUMP IT. Get one like AutoZone and Advance Auto since they both had given me the same codes while your machine. DON’T RESPOND WITH LIES. Y’all are a bunch of LYING SCAMMERS and NOT reputable business people. Took my car to REPUTABLE mechanic and my problem was solved. DONT walk run and take your cars somewhere else
Kahn and his crew of competent mechanics do an excellent job at a reasonable price and a quick turnaround time...Thanks much for the great job you did on my pickup truck...👍👍👍👍👍
Update #2
I am going to make this short and sweet. After my husband spoke to the owner of the shop and took our truck back for repair the owner explained everything. He tried to save an already compromised/bad part of the truck to spare us an expensive cost. He did state that it might not work, but still made an effort just to help us out. When it did not work and a major repair was needed the owner partially refunded the cost of the last repair and applied that to the repair bill. The repair is not one many mechanics actually do, but he does and did the work excellently. He repaired the truck and actually found potential future major problems and repaired those too. Now, how many mechanics do that? Most of them just stick to the repair job and send you home knowing something else is going bad. He repaired everything that he came across that was problematic. He actually did above and beyond what he was supposed to do and charged thousands less then other mechanics for the job. We were wrong in our thinking that he was being dishonest. He has proved to be a very honest, hard working and excellent mechanic. My husband says, a good mechanic is hard to find and he is a good one, he feels comfortable bringing his car to Ansonia Automotive Services.
Update
My husband was able to speak with the owner of Ansonia Automotive Services LLC. and something is being worked out with our vehicle. I will update the rating and give more information when the matter has reached a resolution.
Spark plug came out and I went there for repair. Work lasted a few months and it happened again at the same spot. I thought it was a different spot but it wasn't. The owner pretended it was a different Spark plug and charged me again several hundreds of dollars to fix the issue. It fell out in a few days. When I called he said it would cost me over $2000 to fix it. He did not mention that he should not have charged me for the second fix because it was still under warranty. To be treated so dishonestly is horrible. This is the only car for our family and we are on a tight budget. The owner should be ashamed. If I can rate lower for how I was treated I would.
So I walk in to this shop to get tires replace get rotors/brakes done and a rattle that seem to come from the catalytic cover , I was then called and advised that I needed I new drive shaft as well , I was obviously quoted a new price and I was fine with price given , so I was given my vehicle once they said job done , I felt some weird clicking noise from the front , remind you guys I took car in on a Fri to fix vehicle on the following Monday same day I intended to call shop to see why this noise is parring from the front end, I got called by the owner stating I need to see your car again please bring to the shop I asked why what’s going on , he asked very nervous in his voice when can you bring car in so I said as matter fact now because I’m hearing a noise in my front end now he replies yeah that must be due to I need to tighten seem stuff I forgotten I was ask to leave and come back due to it going to take some time ,so they did what they had to fix secretly he mentioned hey you got a small leak in your valves but I fixed it , I left and that same night I started experiencing low tires signal again as I checked my vehicle both rear tires flat , so I called shop in the am , listen got problems with my tires now what is going bring it in says the owner , he says let me check , says again ohhh your valves are bad but I’m not paying for that so you need to come up with extra $300 no sorry $200 for 2 valves , just finished paying him nearly $1900 for job performed and I brought my tires in , I’m like what in the world , I stated my valves were fine when they came in u mentioned that it was fixed but now ever since you asked me to bring car back and whatever you left loose now I’m dealing with such issues just be honest you messed up man now you want me to pay for your mediocre service provided , this is insane I stated , he goes well come back to pick up your car when I got there he charges me and goes by the way you got 2 more bad valves in the front now , this is just the icing on the cake from him , I left his premises and now just dealing with a hit from a guy who’s supposed to be running a legit business but actually ROBBED ME !!!!! , I know there’s a God up there and he will get his karma back as he should , PLEASE STEER AWAY FROM THIS SHOP GUY IS RUNNING FUNNY BUSINESS HERE AND CAN HURT SOMEONE/MANY BY PLACING WRONG PART OR FORGETTING TO TIGHTEN UP HIS WORK , THIS IS VERY DANGEROUS RUNNING SHOPS WITHOUT LICENSED PERSONNEL AND LACK OF CARE ON DAMAGING YOUR PROPERTY AND NOT ASSUMING RESPONSIBILITY , I THINK THINK SHOP IS IN NEED OF SOME WELL DESERVED VISIT FROM STATE INSPECTORS AND SO FORTH ALONG WITH CONSUMER PROTECTION AGENTS , I HAVE PROOF OF ALL HE DID AND NOW ILL PROCEED TO MAKE SURE HE DOESNT STEAL FROM ANY OF US LOCALS BY GIVING NOTICE TO RIGHT DEPT’S THAT PROTECT US CONSUMERS ………..
Took my truck to these people little over a year ago for my clutch slipping. Had to pay $1,300 for parts and labor. Clutch was $250 and labor should have been about $500 for this job. I paid because I needed the truck back asap. The very next day the clutch started slipping again. Brough it back and they said it was the clutch master cylinder, they replaced it $250 for an $50 part and it was fine after. But why was my transmission removed again if it was just the master cylinder? Fishy?
14 months later (today) my truck is having a hard time getting into first gear from a stop and it’s hard to shift into second gear. I called them up and described the issue. They said bring it in but before that I asked about the warranty on the work that was done. They said it’s one year parts and labor and that I am just past that so now I have to come out of pocket again?! No clutch only lasts a year!
Don’t trust these people. The workers get paid under the table and not hourly. Paid by the job. Should be investigated for tax fraud.
A truly great automotive establishment. Super friendly, amazingly down to earth and extremely fair when it came to the price. And lightning fast quality work that had me back in my vehicle in no time. Simply Amazing Service. I will ALWAYS bring my vehicles here.
This humble small auto repair shop has restored my faith in humanity! They were professional, prompt with a diagnosis, friendly and showed true concern for doing the job right. They are reasonably priced and I would highly recommend their services. I have a BMW X5 that needed a major repair. I am so happy with their service. I found them by asking in a Facebook group for a mechanic that I could trust, more than 60% of the responses said Ansonia Auto and now I know why!! I’m truly grateful to have found them.
I usually do my own car work, but when I got stuck on an issue, I gave these guys a try. While it was a difficult problem, they methodically worked through it. These guys are honest, and know what they're doing. I'll be back again.
Excellent service they go above and beyond for there customers I was in a pinch and they worked with my budget to get me back on the road ASAP they made a life long customer highly recommend this garage thank you again guys sincerely Thomas Marazzi
I called this morning to see if they can fit me in to replace my struts in the front and also clean out my brakes. Not only could they fit me in, they took care of me right away and the job was done in under 2 hours at a great price. I will be returning soon to have my car flushed out and also take a look at my belts. These guys are awesome and highly recommend them !!!
He knows his stuff, very professional and down to earth guy. His crew are very hard working, punctual, and do everything they can to find the problem at the source and fix it. Came back 2x and in the future i plan on coming back if i needed it
One of the very few cases where I would like to be able to give more than five stars. I’ve been bringing my cars to Khanh for 2+ years and wouldn’t go to anyone else. He is fair, knowledgeable and HONEST. Finding those qualities in a mechanic is quite rare. He’s also surrounded himself with a really quality staff, so if he’s not working on your car personally, you’re still in very good hands.
I have nothing but respect for this business. I was in a jam a while back and needed something done. The Manager worked with me and all I can say is you got a Permanent customer. Khan & Crew have worked on my vehicles and have done oil changes. I always refer anyone to them. He's fair,honest and reliable. Great Business to take your vehicle.
Khanh was amazing he was very kind and made things so easy and stress free if u live in the area he offers to drop of your car or drop u home while he works on your car. He’s very experienced with German cars and knows what he’s talking about and his prices are reasonable. I recently had my BMW services there and I’ve never had a better experience anywhere else.
Big thanks to Kahn and Crew today..
I pulled up in desperate need of an alternator needing replacement at 2pm on a Friday for one of my plow trucks..I explained to them that I was desperate as this weekend is calling for (2) snow storms...I have never done business with them and was referred by advanced Auto
..not only did they take me in right away and had me back on the road within 2 hours they charged me a very reasonable rate...I called two other local shops before going to ansonia automotive and they basically tried to price gouge me and take advantage of my situation...Ansonia automotive Services will now be my go to mechanic....friendly,honest and fair....took care of me like I was family...I HIGHLY RECOMMEND these guys...thanks guys .....Tiriolo Services. Tacoma Plow truck
I've recently moved to the area. I've found my go to auto repair! Reasonable and accommodating. Expeditious and great work. Ansonia Automotive gets it done! Once call and the owner got me in and repaired my vehicle right away. And when I asked him about other issues, he tld the truth, rather than try to embellish in order to charge more, either I needed it or not. I am very grateful to a trustworthy auto repair near me. If you need your car repaired, you've found it.
Quick reliable service. This place has been fixing my cars for 5 years now and as long as their around it the only place I will go. Prices are unbeatable and quality is grade A
This place is great...I've been going to him for many years. He has always been reasonable with pricing and gets the job done quick. I've had many years of car troubles and I wouldn't dare spend my money anywhere else. Great guy great service!!!
Excellent rates and extremely fast service. No week long wait like other places. The owner is very honest and helpful. He even offered me a ride home and a ride back to the shop once my car was ready. Will be my regular shop from now on. - Dakotah and Tessa
Fast & Reliable, ran into more problems than expected. Khanh took care of everything within a couple of hours and had my family and I back on the road. Our GO TO Mechanic! ( Toyota Camry V6 )
Just left Ansonia auto service...got a MAP sensor replaced and Manifold air filter cleaned and serviced for my Honda Accord coupe...The guys there are honest and transparent...and willing to lend an extra hand if the see something out of place after there work was done...You can't get no better than good ole honest local business...Thanks to the owner Khan..and the other guys there..im really satisfied will be back for all my work..
The Service was Great! The Owner is VERY polite, helpful, and knowledgeable about Cars, especially Imports like BMW Mercedes Audi EtC. I would recommend this Shop to all my friends and family.
Extremely fast service, changed my rotors and brakes in absolutely no time . Really happy I chose to bring my car here . Will be returning for future work .
I will definitely be going back for repairs on my car. I have an older model and had work done last week. Reasonably priced. Especially because im on a single income .Excellent service! And a very helpful mechanic- owner! Thankyou Khanh! Donna Abate
They were friendly, quick and charge me at reasonable price compare to others. I called in this morning because the light over my license plate wasn't working. I asked him how much they would charge to fix it. The man I spoke to said that it would be free if they just had to replace the bulb. I assumed he meant they would only charge me for the bulb and not labor. When I came in, the problem took a little longer to diagnose. The bulbs were fine, but a wire was broken. They fixed or replaced it (I don't know), and charged me at minimum which i thought is a great deal for the work they put in. I plan to go back for my inspection, oil changes and anything else I need. Dont just look at the building brick but rather the service itself. I said that because i have people screw me on many things when it comes to auto repair.
Khanh is a great mechanic. Him and Guillermo really know their stuff. Very reasonable rates and always a fast turnaround time. My vehicle is never there for more than a day. Cant say enough about these guys. Go check them out!
Very pleased with the honest and professional service we received. We have been customers for a while now and have referred friends and family. So glad we finally found a knowledgeable mechanic that we can trust.
The owner, Khanh, is very nice, takes care of his customers and will give you honest diagnostic unlike most places. He describes in full detail what's wrong with your vehicle and what you should prioritize, what needs immediate attention. He will tell you the smallest detail so you can make the final decision YOU think is best for your vehicle and your budget.
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