This rating is based on customer reviews, inventory size, pricing, and service quality
In Ansonia, CT, Parts Authority earns a strong 95/100. Reviews praise knowledgeable, helpful staff (Steve is praised), fair pricing, and broad inventory—most parts are in stock or sourced fast, with minimal wait times and quick inter-store delivery. Customers report accurate part matching and friendly service; even when an item isn’t sold, staff point you to sources. A notable outlier cites rude treatment by an employee, so experiences can vary. Little info on layout/yard-style organization, but overall parts availability and service are standout strengths.
What clients say about Parts Authority in Ansonia (CT)
Kevin is the most rude , most arrogant person I have ever come across …. I will never go back to this location , his need to make jokes and be little the customer is sick and is very disturbing … I will never understand his remarks on how “you shouldn’t be driving if I can’t figure out what’s wrong with my car “and “ if you need a mechanic he does that on the side but only for competent people which your clearly not “ and then proceed to tell me I should leave the store cause he doesn’t have the brain capacity to handle me right now ….
I was struggling to get a transmission cooler line for my truck after going to multiple auto part stores and having the wrong ones ordered or not in stock. I stopped here and they did we’re able to find the correct one I’ve been looking for. Would Highly recommend! Friendly and great customer service
Great local parts store. Getting harder to find these stores with helpful, knowledgeable staff and the same faces each visit. West Springfield Auto is such a place. Highly recommend,.
Love going here the staff is very informative and knowledgeable when the guys down the road at the chain stores don't know what you're talking about take a spin by West Springfield they all know what they're talking about.
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