General Muffler & Auto Supply in
Ansonia (CT)

These guys are the best. They care about you and servicing your car correctly.

I spoke with Bill explained my issue with my truck to get fixed made an appointment with them and after I dropped off my truck to get fixed they had my truck for over 36 hour just to be told that they don't want to work on the truck. I will never have them work on my truck or ever refer them to know one

Emissions. Easy in and easy out. Tech did not dawdle Kept a nice steady pace.

I highly recommend General Muffler. They are always friendly, and the service is always done efficiently and fairly priced. I especially appreciate that they take their time to explain to you everything that needs to be done to your vehicle without pressure.

Usually rude or sarcastic in person And hang up when I call for general parts questions Don’t exactly recommend I do stay within radius I go out my way to avoid this location if possible. 1-2 guys ruin the experience

First time going here to get and oil changed and they was very unprofessional, the older gentleman with a white mustache was very rude I just walked right out never again will I go back to this place.

I am very disappointed with the service I have been receiving. My family has been loyal customers for many years..over a decade. It seems that the quaily of the service has gotten a lot worse. I had them put wheels on my car and they ordered new lugg nuts. Then they told me that I would have to bring my car to a tire shop because it "might need spacers" . It indeed did need something done, since it started shaking at 45mph. Well, it turns out that my car did NOT need spacers, it needed hub centric rings. Also they put the lugg nuts on way too tight apparently they weren't even tourched and the mechanic at the tire shop had a really hard time getting them off. I'm not sure i will ever return to General Muffler.

Awesome people..I find them to be very honest and fair... They've worked on both vehicles for me. Especially my chevy s10....

My car tire had a slow leak, called AAA they couldn't find the problem went to a tire place they told me I had to replaced the tire and they suggested all four. Almost bought it and decided to go to General Muffler for another opinion. They fixed the tire and is been several months now and never leaked again. They are honest and fixed the problem that others couldn't or wanted for me to buy new tires, they saved me over 1k. Staff were very friendly and caring.

Seeing reviews about how friendly the staff are is surprising considering the “care” I received. I called this past Wednesday to see about bringing my car in and was told to come by tomorrow no need for an appointment. Great, I get there at 9:30 am. There were some electrical trucks in the parking lot so I wasn’t sure they were open but me and another customer who arrived at the same time tried the door and it was unlocked so we went in. There was no one in there at the front counter but we heard voices and soon two employees walked through the door and gruffly said we’re closed can’t you see that?!? We both said understood but the front door is unlocked just so you know. To which point we were told of course how else were the workers supposed to get in?!! Cool dude, this was my first time going to get my car serviced since moving here and came based on recommendations from neighbors, ha! I headed across the street to another shop where I was greeted kindly and my car was serviced promptly and was more affordable than general mufflers quote for the same work. I understand things happen out of your control that may prevent business from happening that day but how you choose to treat clients on those moments speaks volumes.

I've been to this place three times and I can say that they are very honest and helpful, their pricing is honest, their honesty helps save you money. My car broke down on me a few months ago, and they stood open a little longer for me to be able to have the tow truck bring the car and I was surprised that the owner drove me home. Just recently I had new tires put on and needed a new bearing on the front driver side, and they were able to do it the same day, in less than two hours. They are the best!

The entire staff is knowledgeable, professional, friendly and always eager to help in any way possible. Always taking the time to explain the matter in terms the non-automotive mind can understand. Fast, quality service EVERY time!

Great place to make emissions testing for $20 and to buy tires for Derby and Ansonia residents. They have comfortable waiting chairs and a TV.

I went to get my emissions test done. They were very friendly and knowledgeable. Jeff in particular answered quite a few questions I had about their services while I waited. I was out the door in a very timely manner.

Have been there twice in the past month. Front desk was great and both times they got me in right away to fix my jeep. 1 st time was a muffler issue which they fixed quickly, second was a plug for my tire that had a screw in it, also fixed super fast. They explain everything very thoroughly. This will be my new go to spot for anymore issues.

I was able to drop my daughter's car off the day I called. Didn't have to wait for an appointment. Jeff kept me informed of all required work before completing it and had everything done in the promised timeframe. I'll be bringing my car there next!

I usually come here for my emissions and then a friend recommended them for an oil change. Very professional and friendly staff. I would've given it 5 stars but when I went outside to make a phone call, I noticed my keys hanging from the driver's side door on side of the building waiting for the oil change. That made me a little uneasy and upset because of how easily cars are being stolen lately. Is this a normal procedure for when cars are waiting?

I had my exhaust repaired at General Muffler last weekend. I've been a customer several times before, but this last experience impressed me enough to actually write this review. They are honest people, explain the options and do good work. Thanks as always GM!

This was my first experience coming to General Muffler for my emissions testing. I came at 4:15pm and was told that it was no issue and they'd be able to take care of me. I waited in their waiting area for 45 minutes, only for someone to tell me that they can't do my emissions testing because the state computers shut down at 5pm and they need 20 minutes to run the test. It would have been nice to know that 20 minutes prior to 5pm instead of me sitting there wasting my time. The worst part is that the person didn't even seem to care. He just said "sorry we can't do your test today" handed me my keys and was done with it. Definitely not reccommended.

I drive for work so I feel like I am always here getting something done! lol They are the best. I just walk in, let them know what I need & usually wait only a short time. Sometimes I’ll drop my car off the night before & they call me the next day when it’s all set. They are little bit more expensive than a chain auto place, but I trust General Muffler & always feel like my car is in good hands!

I had to get my emissions done and was crunched for time. I was in and out within 15 minutes. They sent in my data to DMV, I was cleared a half hour after getting home. Great service, staff is polite.

Terrible service. Rude customer service by Bill Jr. I was told I couldnt over see the work that was being done on my car which makes me wonder way. All the excellent mechanics that used to work there are no longer there. The quality of service is down and the comfortable family like atmosphere left after owner Margery and son Louis Sr passed away. Now that their best mechanic and son of former owner Louis Jr is no longer with the garage even a simple oil change seems like a risky investment.

No stars, my daughter just brought her car in for an emissions test and the mechanic was not wearing gloves and her car was not cleaned before it was returned to her!!!! Ever hear of CDC Corona virus Guidelines. I guess we should have asked what they were doing to protect their customers when we made the appointment, but I didn't think we needed to. I thought any good business would be going above and beyond to protect the health of their employees and customers.

I've been a customer there since 1994. One of the few repair shops that , I feel, have always been customer centered. They are family oriented, always fair and only do what is necessary. I've recommended countless people to them and never has anyone been dissatisfied.

Guys at General Muffler are really great, I was referred by a family member and glad I was , they took care of everything I needed, got it done and made sure everything wasn't perfect running condition. Definitely would recommend them. I definitely found a good reliable trustworthy place to bring my family's vehicles.

I went for my emissions today. There was a bit of a wait but it went fast. Super friendly staff and got to witness some great customer service with some elderly people. Honest true service that is helpful and not trying to take advantage of anyone. Truly a great small business that looks out for their customers! This will be my first to go too, if ever in need!!!

They are Honest working people! I have been using them for years. I had a minivan. Its brake kept failing every year like a clock for three years after sears worked on it. Brought to them and running for 4 years without problem. Engine light on 15 year old car. No problem fixed it. Engine light reappeared- fixed it with no charge. It reappeared and turned out another part had failed. Changed it at nominal price. I spend all my money for auto repair as they have my 100% trust. They know what they are doing. It is difficult to find trusted and skilled people in world. I hope your experience with them is good.