What clients say about R and M Auto Services in New Britain (CT)
Bought a car a few months back from the dealership that this guy is attached to. Car was smoking. Told him that there was oil leaking out of the valve cover. The valve cover is fine. He said. Well valve cover is fixed along. What happened to buy a new alternator replace it cuz that's where the oil was leaking on right on top of the alternator. The vibration that I had in the rear of my car for the past 3 months come to find out another mechanic found out that there were bolts missing out of the drive shaft. Long story short, if you buy anything from that dealership, find another mechanic to check out the car.
Communication is a concern. Bought a Subaru from the company connected to this shop. Driving off the lot a light bulb blew out. I brought the car back and explained there was condensation inside the headlight assembly. They put in another lightbulb and sent me on my way. Car was brought back and while they did the right thing the second time ordering a new headlight unit there wasn’t communication as to let us know when the car would be ready or that a part was ordered. Literally zero communication even after calling and leaving a message. Previously my Subaru Forrester was waiting over a year for “parts to come in” before it was totaled in an accident (not due to waiting on these parts). Hoping for better service. Quicker communication and a better customer service experience the second time around so I can leave a better review the next time.
I purchased a car from Prestige Auto. It said it had passed vehicle safety inspection. We'll, not so much. R&M and Tom have gone above and beyond to get all the problems fixed. He brought me to work and picked me up. Tom kept in contact with me every time he had my vehicle. Prestige wouldn't do a thing. I asked to swap out for another vehicle I was denied. They refused to give me a loaner even after the repair shop has had the car more than I have. R&M is great, Prestige is the problem. They said they gave me a 4 year bumper to bumper. What they didn't tell me was they charged me $4000 for it. I guess Prestige thought I was just another stupid woman who doesn't know about the lemon law. Tom your the best!
Staff was knowledgeable, service was prompt, and they went above and beyond to ensure my car was in top condition. Fair pricing. Definitely a 5-star shop.
My catalytic converter got stolen while at their shop! They also botched my brakes twice and didn’t fasten my tire on causing me to need a whole new wheel! Avoid this place at all cost!
Great service and honest mechanics. They've replaced my brakes and diagnosed and repaired a bad leak (apparently a common problem in old Volvos). The service is quick, well done and extremely reasonable. They are definitely my new go-to shop for all of my car needs!
They mess my car up. Before they put their hands on my car, the only thing that needed to be fixed was the heating core which is under the dashboard. I will admit that my dash had one crack in it but they messed up my wiring under the dash and now i dont have a rear defroster, my radio is messed up and for a time i thought that i had running lights which until a friend of mine was behind me, he told me that i could have been hit in the back, which could have been bad. Please dont go there, they will not fixed your car and when they do something wrong, they refuse to fix it and blame you for it. I also contacted the BBB. SO PLEASE CHECK THEM BEFORE BRING YOUR CAR TO THEM.
Brought my car there twice spent over $1500 and it still didn't get fixed, tried calling back twice and I never received a call back. Found out they lied about my car too.
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