What clients say about San Diego Rock Supply in El Cajon (CA)
I bought .5 cu ft. of amended top soil today. I could easily fit twice that in the bed of my f150. It was quick and easy, a lot less expensive than the box stores (they'll dump it directly into the bed of your truck).
The soil seems clean and pre-screened. I'll mix it 2:1 with the Kellogs planter mix (with an extra .5 of supplimental perilite). Probably more work than most people want but it gives me 4 serviceable potting bags for a lot less (and frankly I like this blend better).
I'll use it for up-planting from pots to planters (or occasionally 5+ gallon nursery pots) mostly for loquat/dragon fruit and some raised beds for veggies.
We are so happy we found San Diego Rock Supply! We only needed a small portion of our back yard filled about 1 yard of Salt River Rock a mix 1/2 inch to 1 inch to 2 inch and couldn’t be more pleased. We were able to have it delivered on the day we needed with no problems. The guys at the front office were so friendly and helpful We will definitely be returning in the future.
This place is run by a bunch of upstanding and highly respectable folks. They take their time in giving thorough answers and are patient. We came in looking for flagstone and received the full tour of all our options and the varying prices. Then, when we made our purchase they loaded them up on the back of our car. 10/10 service.
This is the second time we get mulch from them and by far I have had an awesome experience. Connor who helped me out when I went in person was very nice, respectful and patient, everyone there was very welcoming.
Thank you SD Rock Supply! ❣️
I am writing to express my extreme dissatisfaction with a recent order I placed for three-quarter California gold rocks. I received a much smaller size (3/8) than what I ordered.
Despite contacting the company and providing video evidence, they refuse to acknowledge the discrepancy or offer a solution. I am very disappointed in their dishonest business practices and lack of customer service.
I strongly advise against doing business with this company.
San Diego Rock Supply has been my go-to for material, both for my own home, and our real estate clients. Their selection of rocks, boulders, mulch, DG and other landscape products. I’ve had Mar deliver many trucks full of rock and mulch, and it’s always a straight forward process. Price and material selection really can’t be beaten. Jamul, Rancho San Diego, Mount Helix, spring Valley, Granite Hills, El Cajon, La Mesa and San Diego County’s aggregate supply - pickup or delivery.
I have bought materials for several yard projects here. They don't seem to mind listening to me ramble on about my current situation and always send me on my way with the right stuff. Good people here.
[EDIT 8/3/23]
I am actually not sure how to handle the review now that I was 'confronted' about my 1 star by manager? Owner? (I think may have been the person with who it started , can't change it to '0')
BUT I WILL ADMIT THAT TOTALLY DOWNGRADING AN ENTIRE COMPANY ON A SINGLE PERSONs FAILURES is not fair
One would have thought they would apologize - nope (a non-party to the issue employee kind of did , which is why I actually returned and even recomended them to others)
Today they litterally doubled down instead of "sorry we goofed" to the point were the other guy who was there was really struggling with the conversation
SO HERE WE GO
4* for the convinience for me (as this is ne specific)
5* for materials and pricing,
5* for general service
HOWEVER A BIG FAT '0' for the person that confronted be today (actually a -5)
So what does that leave me with ... clearly not 5, struggling with 4 so for now we'll make it a 3
Interestingly at any time they could have called me, could have responded to my review .... nope
[SO HERE IS THE ORIGINAL late January which considering today I not removing ]
How to go from a ten to a zero in 30 seconds
And Is mostly the attitude and reply of a single employee
.
So I needed more soil, I check Google - Saturday hours : open till 3 , I set up my schedule accordingly
I get there at 2:01 (another customer arrived 3 min later) .... a car is sitting at the gate, but not moving even when the path was clear ... didn't realize it was workers till after way over a minute one approaches me with an 'omg why do I have to do this attitude' to tell me
"We're closed , since NY we close at two, we've been telling everybody all week" ....
>really, how often do you think customers come, and
" I googled and it said three"
And then came the destructive answer
" we updated everything, don't know what to tell you, you had all day "
.
OK, I leave, frustrated having towed a big trailer I pull over to recheck ... this time going to THEIR website "Sat 8am-3Pm", so I call to leave a message answering machine lists hours "Saturday till 3 PM' - nether is updated , how are people supposed to know
.
No apology for 'inconvenience'
A blatant lie
And blaming a customer for trusting your provided information regarding hours
.
Really folks .... that's not the way to do business
They kid , could just have said ... "sorry, we're closed, we changed our hours ... and Sorry for the mix up" .... I'd likely have blamed Google for not updating fast enough ... but you try to make stupid claims, you get my attitude up
.
.[Edit - they just changed their listed hours this morning-Sunday..... sorry guys, I have the snapshots and phone message audio .... no dice
Helpful and friendly staff. They had exactly what I wanted at a fair price and delivery went smooth. The driver was professional and made sure he understood where I wanted my material and he explained how he was going to do that.
Just needed a small amount of DG this time. Needed to carry it on the back alum carrier. Carrier wasn't large enough to carry the entire 1/2 yd, so they said I could come back and get the second load, even if it was the next d ay. They are always accommodating like that. They know how to take care of customers big and small.
Ordered 1.5 cubic feet of rocks for my yard and they were just as expected. Delivery was on time. The delivery cost and the rocks were fair. I'll order again if I ever need any
Boy, where do I start with this place?
First I was greeted by Max, what a great guy. He took the time from his busy schedule help me figure out what was going to look best in my yard based off of some pictures I had. We finally dialed it down to 20 yards of white rock they had. I shopped around and they had the lowest prices within 40 miles, wow! Purchasing was a breeze thanks again to Max in the office. The big tractor driver Zach and their driver Mario were incredible to watch load; like a well choreographed ballet in the somewhat small yard. Their driver Mario was awesome and friendly and a breeze to work with. I was concerned about the amount of space I had but Mario assured me that I have nothing to worry about. His truck was just as impressive as himself. He dumped one load and then he drove the box off the trailer into his truck to drop the other load. Very impressive to watch. Overall an incredible experience with San Diego Rock Supply and their amazing team. Very happy and will always come back here.
Website
