West El Cajon Automotive & Transmission in
El Cajon (CA)

The work was done in a timely manner at a reasonable price. The staff is great!

I took my Land rover discovery in to be fixed from extreme rain storms we had in San Diego because my vehicle had water damage but I'm here to thank W.A.T for saving my vehicle from being totaled and my Bro Ken is on the money when it comes taking care of me with my vehicle...I would take any vehicle I have there...thanks again Eric

Bad experience, the staff member was very rude and insolent. I don't recommend it, but if you want, you can go and see for yourself.

I owe an apology to Brian the owner of West Automotive group. My previous 1 star post was inaccurate. Brian did contact me and we came to an agreement. This company does care about their customers.

Major oil leak in 2011 ford flex. Staff is very knowledgeable and nice. Communication was on point. Fast and trustworthy

By chance I was looking for an automotive repair shop and a commercial for West El Cajon Automotive & Transmissions came on, did a little research of my own and took my car in for service. I found the service personal to be courteous, professional and willing to take the time to answer any questions I may have had. I for sure will be returning for any future car repairs.

Most efficient protocol ive ever seen in an auto repair facility. Professionalism is shown at the service writers desk, to the phone calls to the pick up and explination of the work performed. My F-350 has not run/stopped/turned this well since new! I am amazed!

This business treated me with the utmost respect! My Corvette was fixed to my complete satisfaction.

I stopped in with no appointment. These guys were able to do an oil change and i was back on the road in no time.

These people have a gold standard equivalent to a dealer where you would buy your car. Without the bs. Slightly over priced but I guess that buys you piece of mind. A good experience with promises kept.

I can see why West El Cajon Automotive and Transmission gets such high ⭐️ ratings. I went in for a check engine light. Turns out their diagnostic machine is extremely thorough. Not only did they tell me that my car has a recall for this specific issue and they referred me in all honesty to go to the dealer first and then come back for any additional repairs that are needed. They inspected my car and made great recommendations for standard services and maintenance. I will definitely be coming back. I appreciate their thoroughness and honesty about pricing, what they can do and how they can help. Thank you so much, highly recommend!

Best AC and oil change shop in San Diego. Great service! Ask for manager Ken at the west El Cajon location. It’s worth the drive! ken is straight forward, responsive, aware and timely!

Fantastic service and experience from west el cajon automotive, Ken who helped me was great and very informative. They even set up a shuttle service to and from my house during and after the repairs. Top notch customer support.

2006 Jeep Wangler main seal replacement, steering box and cracked fill plug well in transmission. Rusty and frozen bolts made it all harder. The the service tech Chris and the mechanic were great. Very happy with results.

They put the ZOOM, ZOOM back in my 2015 Mazda CX5. I put off doing the major maintenance on my vehicle for several years due to health issues. I knew there was lots to catch up on and very happy I brought my car to West El Cajon Automotive. They gave me a thorough inspection and helped me prioritize what issues needed to be done soon and what could be done later. I feel like I got the best quality and value for the work that needed to be done. Glad to know that my car will be a little safer. Best part of all, they offered to drive me home so I didn't have to wait in the shop. Great team all around, glad to know they exceeded my expectations and lived up to the reputation from others.

Excellent customer service. Ken was extremely helpful and ensured the process was well communicated. Much appreciated. Jesus the shuttle driver is a very friendly and competent driver. He has excellent customer service. Overall I am very happy with the experience. I will recommend them to family and friends.

I can’t say enough good things about West Automotive Group. I had already taken my car to several locations and was not satisfied with their responses and I felt I was getting taken advantage of. Unfortunately, mechanics have a bad rap, however Ken made me feel very comfortable with what was the best thing for me and my car. I right away felt comfortable and secure with this company. Ken had great communication with me throughout the process and the price was reasonable. Thank you guys for taking care of me. I would recommend them 200%

He called when he said he would and kept in touch the whole time they had my vehicle. They did a great job even though they were backed up-which I really appreciate! I would definitely recommend these guys!

The service here is excellent. Chris is a great dude that doesn't try to trick you into service. Instead properly offering advice based on what your car may or may not need. I was thoroughly impressed and the next time I need help, I know where to go. Thanks Chris

West Automotive Group in El Cajon replaced my transmission and honoured the warranty. Fast service. Just about any automobile needs. Open early, shuttle service complimentary for those off to work or home. Good group of guys. Very impressive shop. I'll use West over the dealership all the time.

Having a vehicle break down or experiencing issues is never fun and neither is looking for a reputable affordable mechanic. Let me tell you in confidence west auto elcajon is hands down the best around. I am so glad I made the decision to come into this business. My truck is running better than when I bought it. Thank you Ken! Thank you team! I appreciate the effort and time y’all put into my vehicle! -Robert

Chris and Ken are awesome .I have a 2010 Cadillac SRX After 2 weeks at a well known shop I was sent to by my extended warranty Co . I was told it was fixed come pick up my car I started it and 5 min later it shut down and was told they didn't know what happen but they didn't have the proper equipment to find out So after 1500.00 out of my pocket I went on line and found west automotive group I spoke with Chris and Ken I had my car towed there they put my car in a secure area the very next day I had answers and my car was fixed Thank you Chris and Ken I will send tons of referrals your way ..I wish all the best to west coast automotive.p Thank You , Susan Bradford. Turner

Everyone I spoke with from Matt up at the Escondido location and Chris and Ken from the El Cajon location were pleasant to work with. Also the business they have with nearby rental companies is right there a win. Not only that, the extra mile they go to set up reservations for you at the rental place. Very smooth process and definitely will be coming back in the future and referring friends and family.

Be aware! I never have left a negative review but felt compelled to do so this time. My husband took his car to the Escondido branch for 10 years so ok when we got married and moved downtown he recommended I take my car to them in El Cajon and I have been going to them for 4 yrs. I took my car in to have my spark plugs changed. After completing the job, they told me that my original front shock is leaking. Original? I was surprised since they had replaced all four shocks three years ago. They quoted me $1500 to fix it since their two year parts and labor warranty had expired. Returning home, my husband looked up the shocks online and found out that they have lifetime warranty. I notified them and they dropped the price to $1063 ($892.80 plus $139 for alignment). By the way, they never did an alignment the first time they replaced the shocks which, as I now understand, it is required after you change shocks. I was out of work for over a year and this was a big dollar amount. I asked them for a discount, they said NO! I asked to talk to the owner and he left me a stern message and an email that the price stands at $1063. Thinking that they have the warranty papers so I can’t go to another shop, I paid them. Later, I went to the Lexus dealer around the corner and I got an estimate for changing the front shocks. Would you believe that they were lower than what I was charged?! and when I told them about my experience, they said that if this happens at Lexus, the parts are always covered and they always give a discount for the labor. I checked with another auto shop in the area and the price was even a lot lower. My husband and I were very disappointed to learn that they took advantage of our trust and loyalty.

I am very pleased with West El Cajon automotive. Staff are very knowledgeable very polite and treats you like a family .. I’m beyond impressed on how they treat us . Thank you very much . I will definitely recommend to my family and Friends . They are the BEST in town 👌👌👍👍👍👍👍

Beautiful shop, amazing service, and they even give you a ride home. Chris and Ken are the best. My extended warranty company was a nightmare, but these guys really stepped up to the plate. They diagnosed the problem quickly, quoted me fairly, and would have gotten everything done the same day, which would have been amazing, had it not been for my warranty company delaying every step of the process. They really deserve extra credit for all they did, and I am truly appreciative of their hard work and dedication.

They told me"B4 we can even attempt 2 diagnose ur vehicle,U will need a new battery & a new negative cable,which will be approx $1,200 " I told them 2 close the hood, back it out of their garage, that I would be sending a tow truck 2 get the vehicle .Never again ! Services Performed Tire condition and pressure checked Battery/charging system checked Battery charged