What clients say about Ellsworth & Rammell Automotive in Big Bear Lake (CA)
Very friendly staff, would recommend to friends and family. They helped us with a simple 10 minute fix and didn’t charge us and then we were on our way
Gary truly deserves praise for his assistance this morning. Our SUV emitted smoke from the engine after a brief drive to Castle Rock yesterday. Unfortunately, the first auto shop we visited couldn’t accommodate us. Seeking an alternative, we turned to E&R, which was also full and unable to take on any more appointments for the day. Despite the inconvenience, Gary took the time to inspect our engine and tires. His assessment reassured us that we could drive back to LA and address the issue there. Gary’s professionalism and kindness in handling the situation were greatly appreciated. I genuinely wish there were more individuals like Gary in every auto shop. E&R will undoubtedly be our preferred choice for any future car-related issues during our stay in Big Bear.
Gary and the guys are the best up in bear. Super communicative and awesome prices to get things done. They put in my lift in my Tundra and did the brakes on my sprinter van super quick. Definitely recommend these guys.
This review is long overdue! The guys at E&R are extremely helpful and genuinely nice. My car started leaking coolant the night before our departure. I asked a couple of people around the village (we were staying at the Robinhood) and they recommended E&R or Nick's. I called both and ended up going to E&R. Gary took us in right away and was transparent the whole process. They diagnosed the car and gave me a two options. The 1st was getting overpriced parts that same day (local) and paying close to 1K or staying an additional day and they could order parts cutting the price to almost half. We decided to stay an extra day and Gary arranged a ride to/from the hotel. The following day did take a little longer than expected BUT it was because one of the guys had to drive down the mountain to pick up the parts due to logistics. I ended up paying $587.43 for a water pump, coolant thermostat, coolant flush/coolant, and labor, after CC fee it was $605. Considering the location, time frame, and service...Gary made a horrible situation feel seamlessly.
Sean and his mechanics are great they are all honest reliable and there for you when you need help and finally it's a shop that you can count on that will not rip you off
I met Gary in reguards to a repair. Very knowledgeable with the issue about the car.....But what most impressed me was his Honesty about the issue with the car..Very hard these days to find good honest shops these days. But this place is one of them 💯
Just want to say what a great job these guys did with my truck. Had issues on my way to Mammoth, turned back and drove in “limp” mode and called these guys the following Monday am. They had it resolved/fixed and a Oil change by Wednesday and it’s been driving solid since. This is our new spot for our family vehicles moving forward, highly recommend!
We drove up and had some car troubles. Although they ultimately were not able to look at our car because they were super busy, they were so kind and helpful recommending a couple of other shops to call.
These guys helped me out big time! Excellent work, professional staff, emailed a quote same day and very good communication. They were quite a bit cheaper than the other quotes I got!
Everyone here was amazing and did a super fast job. Ended up having an emergency with my brakes and they were able to get me in and out the same day. Plus for that and the pricing. I wouldn't have gone anywhere else. Thank you guys for doing such an amazing job.
Big Bear local here and I wouldn't go anywhere or trust anyone to handle my car except for E&R Auto! They are honest, trustworthy, friendly, and professional. Sean and his team go above and beyond everytime I bring my car in, they have taken me home after I drop off my car and pick me up when it's ready.
called these folks under recommendation of a friend. wow! where have you been all my life! what a great group of people! fair, honest, & friendly. i HIGHLY recommend sean, gary, and the rest of the group. thanks again, fellas!...
I’m absolutely happy with this auto shop! Not only are they honest with what they do but they make sure to treat you like family! I haven’t had good experiences with mechanics in the past. E&R Auto is the place to take your car if it’s not feeling or running good!
Yes, I have accused Sean of being a hoarder, (check out the picture of his shop,) but he and his crew are fair in their price and professional in their work. I've had issues with other shops in Big Bear, but never with E&R.
These guys are busy, and they should be because they provide excellent service! If you can be a little patient, they will take good care of you. They have done several repairs for me and they don't try to gouge you.
E&R Automotive are honest, up front, an knowledgable about car repairs. I highly recommend their services. I will continue to take my vehicle to E&R for any future repairs or maitenance.
FRIENDLY, HONEST Staff here...I had my oil changed in my 2019 Tacoma, they completed it in a flash as well as checked all my fluids/pressures and made sure everything was in tip top shape...
I asked about new/better tires and the owner (Sean) recommended to stick with what I have until Winter arrived, opposed to just trying to sell me tires.
We will definitely be coming back for routine service. 👍
just started utilizing their services on several different occasions, one to give me the details of repairs needed on one of my older cars, the other i brought in a car i was planning on purchasing for a review and again for brakes on my truck. I have to say they were extremely professional and helpful, providing me with timely information on each of those transactions. Now i need oil change for one of my cars.. guess where I'm going! So far... excellent service, highly recommend!
I needed my spark plugs changed and I was able to get an appointment quickly. David even came to my work to pick-up my truck for me. They even rotated my tires for free. Very knowledgeable and efficient. I am happy to find a mechanic in Big Bear that is honest and I can trust.
Best guys in Big Bear! Honest trustworthy and skilled. Competitive pricing and a little putting green while you wait...look no further in Big Bear Lake.
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