Phil's Auto Repair & Tires - Big Bear in
Big Bear Lake (CA)

Phil’s Automotive is a shop you can trust. They diagnosed my car quickly, explained the repairs clearly, and fixed the issue without any pressure or upselling. Fair pricing and honest service.

Way over priced and didn't appreciate the gouging on service. Also took all day long to have spark plugs replaced for $580.00 with over priced diagnosis

Great service!! I went in to get my car smogged and it was so fast!! An extra shoutout to Wendy for being completely AWESOME and even offering rides to other customers if they needed them!!

Went into this shop, because the reviews said they serviced RV’s. I saw a box truck getting serviced, so I was like this is perfect! Walked in and was immediately told no about fixing an oil leak. The lady was rude and criticized our vehicle. Don’t waste your time here.

Bad. Bussiness they tell you they will hold something for u when they sold it after u made plans. To travel 2 hrs. To pick it up Horrible how they dont value ur time

Went in thinking I would need a new tire due to a flat. They just patched it for free and I was good to go. Very happy with my experience. Thanks to Dave.

We came up to Big Bear for the 4th of July weekend. We arrived on the 3rd got to our rented cabin and realized we had a nail in our tire. Thank God Phil's was the only place open got there 15 minutes before it closed! They fixed the tire for us and the guy who fixed it was really nice! Thank you Phil's!!

Excellent service. Had car issues while visiting BigBear, and locals recommended Phil’s. Jon and his mechanics diagnosed the problem and explained every detail. They even urged us to call them before we went back down the mountain to make sure the vehicle was operating properly. I wish they had places like this at home!

The service was excellent. The team was both polite and efficient, and we were equipped with snow chains in under 30 minutes. Thank you.

My family and I recently visited town for a brief two-night vacation, and on our very first night, our truck started making an awful noise. We were worried our holiday plans would be completely derailed. However, Phil's came to our rescue! Despite their busy schedule, they managed to squeeze us in for a quick check. To our relief, they discovered it was just a stick jammed by the rear left wheel - a simple issue but one that had us quite concerned. Not only did the team at Phil's quickly resolve the problem, but they also charged us a very reasonable price. Their professionalism and empathy towards our situation were truly commendable. Because of their efficient and affordable service, we were able to drive away with a huge sigh of relief and enjoy the rest of our vacation without any further hiccups. I can't express enough gratitude to the team at Phil's for their quick and effective service. They turned what could have been a holiday nightmare into a minor hiccup, allowing us to enjoy our vacation to the fullest. If you're ever in a bind with your vehicle, I highly recommend Phil's for their outstanding service and customer care. They genuinely care about their customers and go the extra mile to ensure your peace of mind. Thank you, Phil's, for making our vacation memorable for all the right reasons!

Went in to get a smog. They have the highest price in the valley. Took my keys, pulled my truck in from the parking lot, started the test, then pulled my truck back out to the parking lot. Then they charged me 71$ and said they didn't notice the engine service light on even though they drove the truck from the parking into the bay and that it had failed. Isn't that your job, to notice when something is wrong? Now I'm out 71$ and no smog cert. I went to Knights and got it done for 60$ with no hassles or bad attitudes. Never again Phil's. Ive been in a lot of auto repair places. I even use to work in one. I get a bad vibe from Phil's. All the money he says he spent on equipment means nothing when their "Master Techs" do nothing and ignore warning lights on my dash. Scam, scam scam!

Phil's Auto is absolutely the best repair shop in Big Bear. And the service from Jon is extraordinary, exceptional, and goes above and beyond anything you'd expect from an auto repair shop. I needed to get down the mountain before a snow storm came, and while other shops in Big Bear told me it would take at least a day or two to get to my van to replace an alternator belt, Jon said bring it in and he'd get it done. And he did! I can't recommend Phil's Automotive enough. 100 stars out of 5 would still not be enough. Don't waste your time going anywhere else in Big Bear. Go to Phil's and experience what a professional shop is like.

On a late Friday afternoon, I discovered the battery to my car was completely dead (verified by AAA, who responded to my home for a jump). I called Phil’s automotive, who I have used in the past. They ordered my battery and I was able to get it installed before they closed for the weekend. They’re closed on the weekend and this was my only car. I’m so appreciative of this business and will continue to use them for all my automotive needs. I highly recommend this business to anyone who needs automotive repairs😁😁👍

There was a big snow storm and chains were required, the team at Phil’s took care of us. They were quick and gave us a fair price. They were honest and friendly. Grateful for the wonderful service. I highly recommend them.

We found this business through AAA. We were in Moonridge for the weekend and unable to drive our truck down due to the snow fall and road conditions. Luckily AAA found us a towing company that towed us down to this business. Upon arrival the staff was fully understanding of our situation. They were able to use the chains we had already previously purchased. They were able to install them within 10-15 minutes! We were able to get on the road and make our 2.5 hr. drive home safely. Thank you to everyone at Phil's automotive for a great experience during a stressful moment for us city people.

I took my car in 4 weeks ago, because of squeaky brakes. Was told the front needed to be replaced. The back was fine and needed resurfacing. My car kept squeaking. I took it to another shop. Come to find out the back was not fine at all. It needs all new drums and brakes. I don't understand why I was told the back was fine and sent home squeaking and charged a $70 resurfacing fee. I'm shocked as I thought this was a reputable shop. Idk if my drums could've been saved had they been properly assessed 4 weeks ago. Disappointed. They said this was okay. Sent me on my way with my rear brakes looking like this. Terrible.

What a gem of a find! We appreciate this service center so much. They are so friendly and helpful. We were camping at a nearby campground when one of our tires ran a flat. Even though the auto center was swamped, they took the time to check and fix our tire!! Wendy who runs the front desk area is awesome and David worked on our tire was very thorough. What a great bunch of people. Definitely recommend!!

Every bit of work I've had done at this shop has been perfect. John and Sandy are GREAT about making sure you don't waste money and always find the best way to get you back on the road safely. I have my classic 4x4s serviced at this shop, my daughter's car, my girlfriend's car. Everything has been done perfectly with warrantied parts. Please ignore all these reviews from flatlanders. There are only a few good shops in Big Bear, and Phil's is one of the better known shops. This means they are usually booked solid for weeks in advance, like every other shop in Big Bear. Showing up in a panic and being rude to people is not going to get you great service from anywhere. You can't expect a booked solid shop to drop everything to help you when the locals are calling weeks in advance for appointments.

Phil's Automotive repair was exceptional. We were visiting Big Bear Lake from out of town. They helped reprogram my car when I had to replace the battery. The inside waiting room was so clean and accommodating. Staff were friendly, helpful and explained all work completed in a way that even I could understand. My car runs great now and I was so glad they were able to work me into their very busy schedule even during a holiday week when so many people needed to get their cars prepared for holiday travel. I would recommend Phil's for all your car needs.

There are many good shops on the mountain, Phil’s is the BEST of them. I’ve been using them for a while now. They’ve serviced and repaired both diffs, the transmission, and valve covers / timing set on my classic 4x4. I always get my truck back clean and working great. They’ve actually improved the performance of my truck. They don’t waste your time or money, if they can get you driving again without parts, they do. They try to keep your costs down and your vehicle is perfect running condition, and a lot of the work has a warranty. I’ve also used Phil’s for electrical issues with both my Bronco and my Jeep. Excellent work every time. They’re also really fast compared to shops I’ve used in the past.

I did not see this place until I asked a few locals who they take their car to and they said Phil's Auto. Great find. I had my older SUV repaired and tuned-up here a few months ago. After that, the car was reliable and I am on the road again. The team here is professional and nice. They think on your behalf and provide good suggestions and do the right work. The prices charged are reasonable. Besides they provide a 24-month warranty, that makes you feel protected. I'm happy with the service and recommend the team to you.

You should bring you vehicle to Phil's. If I could give them 6 stars, I would. The staff at Phil's were friendly and genuinely interested in helping us. They even gave us a ride to a nearby hotel. They were quick to get the replacement parts ordered and promised to get us going quickly the next day, which they did. We were quoted a fair price and we paid exactly what we were quoted. They insisted on picking us up from the hotel, too. I can't tell you how much we appreciated their kindness. Our day went from being stranded to being treated like neighbors or friends at Phil's Automotive. I will never forget that. If you are in Big Bear and need anything related to automotive service or repair, go to Phil's. Thank you to the gang at Phil's for saving the day and for setting the bar for customer service so high. You are the best.

We recently had to take one of our cars in to get our brakes checked out. We just moved to the area and had no idea where to go. We followed the yellow brick road of amazing reviews and called Phil’s. This experience way surpassed our expectations. Now I know what you’re thinking, how can an automotive repair shop do that?! Well let me tell you. First, I called and explained the issues they told me to bring it in the next morning (even offered same day!) and that they could absolutely take care of me. They called my husband with a quote and explained in detail what was happening with my car. They were not pushy; and even informed us what we could get away with not doing. They offered to take pictures to show us. We appreciated the time they took to let us know everything; and decided to get it all taken care of. Now here’s where I am just still giddy about the situation. I was at work and my husband works down the hill. He had to drop my off that day in the village. Phil’s called to let my husband know my car was complete. He told them we could pick it up tomorrow morning because we were both at work. Phil’s asked where I worked... AND DELIVERED ME THE CAR!! I was able to drive myself home this day. I love living in Big Bear because of businesses like this. They make you feel like family!!! Go to Phil’s... I promise you will not regret it!! (HUGE shout out to Jeff for delivering my car. And the other driver that followed him... sorry!!! I didn’t catch your name!!)

These people are great. My breaks went out on my way up there, and they did everything they could to get it fixed in a timely manner and right the first time. They were all very nice and they even gave us a ride to AND from the motel we stayed at (we needed to have parts delivered the next day). Extremely fair pricing. I have seen other shops charge WAY more for this particular job. Will never take any of my vehicles any where else in Big Bear.

Recently moved to BBC and needed some work done on my truck. Called Phil’s and they scheduled me for a same day appointment. Stopped by their shop, convenient location, staff was very professional, and the facility is neat and clean. I was called later the same day, advised of the work needed and cost to repair. Told it would be finished the same day which it was. Work was completed as promised at the cost quoted. John answered my questions about the repairs and they take a credit cards. Very pleased with the service I received at Phil’s, from John and the other staff. I feel that I received quality work at a fair price. I would recommend that you give them a try, you just might save yourself a trip down the hill.

This is the only place up here that I will take my three vehicles. They charge competitive rates and stand by their work. The mechanics here have always gone the extra mile for me and when I pickup my cars they always seem to run better.

I had a problem with my Nissan Rogue where the wheels would make a weird clicking noise when I was turning. It turns out it, Phils said it was something called a "CV Joint". Being that I travel up and down the mountain regularly, I didn't feel comfortable going back home with a problem with the steering. I hadn't been to Phil's before and was worried about going to someone who wasn't the dealership. They took care of my car quickly and didn't interrupt my mini-vacation with my family. Great job and thank you for the quick service!