What clients say about Alta Sierra Family Automotive in Little Grass Valley (CA)
Great customer service. Tim, the owner, new exactly what was wrong with my vehicle. This will be where I have my Mazda Miata serviced from now on. I use to take it to the dealership not anymore. Thanks Tim for such great service.
My check engine light started flashing, my car isn’t accelerating properly and it is stalling. I called them to try and get my car in, gave them my car info and I was told they “weren’t interested” in working on my issue. Unsure as to why a business would decline getting paid. I was just in their facility yesterday for a smog check on a different car, I thought they were nice so I turned to them for some more help! My mistake.
About 5 years ago had an older Toyota 4runner that was loosing water abet very little. Took 4runner to this shop to have it checked out. They said they would hook up machines to it to try and find the problem. 1 hour later we went back and all they did was let it run outside in hopes the head gasket would blow. No machines no nothing. We called them out on deceiving us. After we caught him all he could say is "Give me a chance. Over and over. We left this scam place at once. I would never ever recommend this place after he tried to scam us.
WOW, I needed to get my 2012 Mazda smogged, this guy said that he wouldn't touch it as i thought that there was a n issue. I always try to use local businesses if I can, will like I say wow, it must be nice to be able to pick and choose if you need business especially in these days, he flat turned me down as it was going to be to much hard work, I will never consider using them again.
Best automotive shop I have ever been to! Today our car broke down 500 ft away from this shop and we happened to be a hour away from home. We called and he said bring it over. We were so relieved! As we arrived he was walking out to help. He got the parts dropped off and the car fixed the about an hour! He was very nice, quick, honest and helpful! I have never experienced such a thoughtful and great automotive service! We were so grateful for his help and all he did to help us so we could get home! We are so grateful! This was such an amazing experience and we were so grateful for the help, we weren't even stressed that our car had just broke down. Honestly, I would drive an hour to this shop in the future! Thank you Tim!
Chris Brunckhorst with Alta Sierra Smog provided a smog check for my truck today, 12/17/21. His business is connected to Alta Sierra Family Automotive. I am very pleased with his customer service and work performed. He was very professional, efficient and pleasant. I am a longtime resident of Alta Sierra and I highly recommend this business.
Wish I could echo the experience of others, but I can't. Needed some very simple help on a rainy day and was turned away abruptly when I stopped in to ask for the momentary use of a wrench to tighten a belt. Went right over to the other "neighborhood" garage and got immediate help and a quick lesson in what I had done wrong. Clean business, plenty of parking and at least the unhelpful person came and dismissed me quickly. Stars for that I suppose.
390 Madrone Way, Grass Valley, CAJunk removal service
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