Automotive City Grass Valley in
Little Grass Valley (CA)

Spencer and his team are absolutely the best. I’ve had three different vehicles serviced by Automotive city. They are honest, reliable, straight shooters. Great service great price. You can trust these guys completely. Sincere, Mike

I was referred to this auto repair shop by a dear friend who'd been taking 'all' their cars here for repair. I went in just after they opened to have them look at my '15 Subaru Impreza Sport AWD that was making a grinding noise (never good) from my brakes & even when I wasn't braking (even worse). Spencer, the owner, greeted me & was very kind & asked me the appropriate questions about my grinding brakes & I told him the name of my friend who referred me. He was very honest & professional & while I was hoping the problem to simply be a rock caught in the front driver's side brake (best case scenario), Spencer checked on available parts for a worst case scenario and advised that parts were available. Very shortly after they put my car up on the racks, he advised me that unfortunately I needed front & rear brake pads & front rotors (dang it) but that they could save the rear rotors by resurfacing (?) them. He asked if I wanted to take a look at the rear rotors just to see what they looked like & I said yes & he explained the process of the machine & let me see the damage & how they would be smooth when completed. Since I had gotten there early, he was able to put 2 of his guys on my car to complete the work in very quick time (in & out in less than 2 hours!). Meanwhile, I waited and enjoyed great conversation with Spencer, in between him answering 2 phones & helping customers in a very friendly & professional manner. Coffee & water were available, although I brought my own coffee & there was plenty seating on an old but comfortable church pew (ha) & the place was clean. When my brakes were completed, I paid my bill and, unbeknownst to Spencer, he saved me $500 from another "big brand" shop I had gotten a quote from 2 days prior. I am thrilled & highly recommend Spencer's shop & definitely a very happy customer who found my new auto shop! Thank you, Spencer! 👍😊

Prompt, professional, thorough, and upfront. We had a pre-purchase inspection conducted on a potential used vehicle by AC as the independent party, and Spencer was wonderful. They seemed to do thorough lookover, going further than just a visual, and communicated honestly what we were looking at in terms of value for sale price and upcoming issues/degrees of immediacy with the needed maintenance. When asked how we could pay they replied there was no charge. Being from out of state and not able to lay eyes on the vehicle ourselves, we feel confident in AC and appreciate them very much. Recommend!

It’s sad to rate them this way, however they created a nightmare for the past three visits for a simple transmission fluid leak and installation of emergency break cables. They changed the gasket in the first time yet they tried to say I might have big problem within the transmission itself, because the pan had accumulated some residue, my transmission is a custom rebuilt. When I stayed firm that my transmission was okay, they stepped back and agreed that ‘it might be fine’. Then the leak didn’t stop actually got worse afterwards, funny enough I had noticed the leak while picking up the vehicle and when pointing it to the new owner Spencer, he said “oh that’s because we’d just changed the gasket, it is the residues, it will settle”.. I wanted to believe him and this shop as they knew me as a regular customer. I fully put my trust in this shop based on my first experience before the ownership changed from Ken to Spencer. The leak got worse and worse than before so I went back, the technician pointed out the mounting screw, blurbing things that made no sense, then he said let me clean up little bit to be sure..After only 10 minutes they (Spencer) said all good there won’t be anymore leaks. Indeed The leak settled down a bit but after leaving the vehicle parked during a few weeks trip I noticed it happened again but less intense upon my return. So I went back, this time they said transmission fluid pan had a dent, the gasket and the pan itself needed to be replaced with an estimate of 1200+ cost.. had to leave for a month as part of my work and came back to find out the leak turned into dripping. Oil level is half way and had topped up before I left. I really work so hard for my money and this shop knows that I use this van for work and home as camper van and cannot afford any risks and been very on top of any issues with it. Each of these visits been costing $400-$700 always paid without questioning it much. Also I always had a good conversations with Spencer while waiting to pick up during all those visits,however I am now super disappointed as I feel they are abusing my trust in them. I.e. where was that dent in the first two visits? Why no mentions ? and since then I had almost zero occasion such dent could occur. Yet the level of pan is higher than the muffler etc so no dent on any lower parts. And the same thing (hookup) started rolling up around emergency cable installation. All in all, don’t put your full trust in this shop and never stop practicing discernment based on the reviews and good service. Will file a complaint at the Bureau of Automotive Repair (BAR) if they don’t take action to correct it without additional cost. With respect!

Spencer went above and beyond, to get everything my old pilot needed, on a deadline before upcoming travel. Some of the things he suggested made him no money but set my vehicle up for longer. He applied the relevant discount without my even asking. Vehicle now drives like a dream. Can't say enough good things about Spencer and his team.

Spencer the owner is helpful and knowledgeable and treats his workers well, (closed Friday after 40 hr week) the kind of guy who gets things done for neighbors and who elders can trust. Two such patrons came in while I was there, one elder woman was there for what seemed like reassurance with a recent fix and maybe a hug, and another gentleman lamenting that he had lost his job recently and might need help. Spencer listened with care and helped both, while easing their worries, he had my radiator repaired in an hour and a half to keep me going to work the following day and he has helped me many times. In a world where it’s hard to know who to trust, Spencer here is one of the good guys.

They were very friendly and helpful explaining everything to us and giving us quality work for a very fair price. We didn't have to wait long and we're done within a couple of hours. The hospitality was great, offering coffee while we wait.

I needed somebody to look at my brakes, it was pretty much an emergency situation. Spencer said come in at the end of the day. I went down there. They put the car up and inspected everything. They did not find anything wrong, and when I tried to pay it was no charge. If I need something else done to my car, this is definitely on my go to list.

Amazing service! Car in for tire rotation & ck brake leak. They worked it in to replace calipers too. Spencer was my contact & is so attentive, helpful, & personable. Extremely clean shop too.

They saved me in fixing my AC. I was told last year that I needed an entire new system from another local mechanic. I went all last summer with no AC because what I was quoted was $2500😳. I took my car to Automotive City and found I didn't need a new system and they fixed what needed to be fixed at a significant less amount. It was not even $200. I now have AC in my car again! Thank you Automotive City. You truly saved me.

Automotive City is my go to auto shop. They are honest, knowledgeable, and communicative. I've had much work done on my cars here. Most recently, they gave me a safety inspection on my car gratis - which ended up only needed fluids topped off. I did have them fix the AC as well which was done in a very timely and affordable manner. And they were excellent at trouble shooting the issue!

Earlier this week I had issues involving my wheel hub so I took it here to figure out what was wrong. They quickly diagnosed the issue and gave me a fair rating to get it fixed, I was very happy considering they also fixed the same day. Ken and his employees were all very friendly, professional, and all communicated with me. The next day I got a follow up call to express any possible concerns that they wanted to double check which I appreciated. Overall the entire experience was stress free and I will definitely bring my vehicle to them for future maintenance.

Automotive City has been working on our car for years. They are thorough, friendly, explain what’s going on in layman terms and finish their work as promised. You cannot go wrong taking your car to these professionals.

My suspension system started making weird noises while I was passing through Grass Valley, so I looked around for a mechanic to help me understand if it was safe to drive. I drove around for over an hour to every shop I could find, but since every shop was booked out for weeks I couldn't find any help. Automotive City was just as booked as everyone else, but they took the time to help me understand what was wrong with my car even though they couldn't fix it. I really appreciated the personal interaction and their sympathy with my situation. Thanks guys!

Been going here for years. Always a great experience. Mom in law & husband also feel the same. Six months later. While I was on vacation Automotive City replaced my catalytic convertor. Work was excelent. Price was right. My radio that hadn't worked for years even began to work again.🤗 Always a great place to do business! 🤗

I have been taking my 1997 Jeep Wrangler to Auto City for several years now. They are always friendly, do the work my Jeep needs and do not try to sell me something I don't need. I recommend them to everyone. Always happy with the work they do. :) Thank you to Ken and all his employees.

The guys here are great. Good up front communication, and great customer service. I would recommend them for anyone in the area. They also helped my wife and I with some warranty work on another job they did not do the initial work on. Very helpful and fair in their approach.

My parents and myself have been going to Automotive City for many years. They are very knowledgeable about all of our vehicles that range from BMW's, Mercedes, Acura and both of my Ford vehicles. They are very professional and have great technicians that will go over the work with you if you want. I highly recommend Automotive City and I will continue being a customer

I’m so grateful to have mechanics who care about me and my vehicle. They’re honest, dependable, knowledgeable, they tell it like it is, they get it right the first time and they don’t try to scam me by attempting to sell me services or parts I don’t need. I trust these guys and always feel safe taking my vehicle to them. That’s a big deal to me, especially since I’ve been taken advantage of by other auto repair companies because I’m a single, senior female.

Ken and Spencer run a tight ship! Very professional, responsive, honest shop. I’ve used them for my 3 vehicles for over 10 years and have been happy with their services. I feel that I can trust them to do what’s necessary with my vehicles and not gouge me with unnecessary repairs.

Great experience. Kind, attentive and knowledgeable staff. Ken personally reviewed the work with us and explained the important elements and reasons behind the quality of work performed. Very professional, yet personable experience. Work was done precisely, on time, and under the estimated cost. I am VERY pleased with the result and the overall experience with Ken and his entire staff! I would give them 10 stars if it was possible. ;-)

A great experience overall! I called to ask them much they would charge for an inspection, and they said they would do it for free! They could have quoted me any amount of money, but they didn't. In the inspection they found only a few, very minor, issues where they could have made up something that "needed" to be fixed. They have gained my trust with there clear integrity and honesty.👍🏽

This shop has been servicing my 2001 Honda Accord for years(since at least 2006) and they've been great every step of the way. They're super honest and always timely. Whenever there's an update on a repair, if they need new parts or have other change of plans they call me. I will always recommend this shop.

Recently moved to the area and needed a shop to work on a purchased vehicle. I have been driving past Auto City for weeks since the move and said I need to stop in and get a feel on the operation and when I did Ken the owner, Spencer, & Dan were just awesome. The prices were par or better in most cases but the quality of attention, memory, and support was awesome. Automotive City is my goto mechanic and they will even help with making some aftermarket upgrades with a reasonable cost for labor and parts. They will also suggest certain upgrades to deal with known long term issues regarding your vehicle to make a more sound and reliable out come. Thanks guys.

Excellent work and customer service. Very thoughtful and knowledgeable staff. Family business based on experience, ability, integrity and honesty, and a lot of heart. We trust them to take care of all our family vehicles, and feel safer knowing our college kids have someone to call on when they need help too.

I don't know how many of these reviews are really true and accurate but my experience was very different with Ken. I found his customer service to be very poor and unprofessional. My car was given back with trash left in it from the mechanic's and had additional issues when the car car was returned. When I returned with my vehicle to let him know, he showed very little interest in diagnosing the now new problem but was quick to quote a price for his assumption. I will never go back. I found Ken to be very rude. By the way...Ken talks a lot about his reviews so he was very concerned that I not post a negative one. I am sure he tells everyone to post for him. I am posting this only to warn others. I am an honest person that doesn't want anyone else to go through what we did. There was no excuse for his behavior.

These guy's are awesome ! I can't say enough good about them . I am a small business owner myself and strive to give the best personable service I can . Everyone I met at Automotive City was great , I was on vacation from Arizona visiting my family in grass valley . On my way there my front axle seals blew out , they got me in right away and got my van all fixed up so I could enjoy my visit with my family , they also right the next day squeezed me in for an alignment cause the one i had done right before leaving AZ was awfully done . Cheers to all you great folks at Automotive City I greatly appreciate all you did for me . They listened to my requests about the repair talked it all out with me and did a perfect job . I had smooth sailing all the way back to AZ . I will stop and say hello next time I'm there visiting my family . Thanks again for all you do . Sincerely Marc Hanses