This rating is based on customer reviews, inventory size, pricing, and service quality
For P.J. Salvage in Irvine, CA, recent feedback skews negative: 30/100. Shoppers cite poor customer service (chatbots, no callbacks, at times rude), unwilling exchanges/returns, refund delays, double charges, and slow shipping. Complaints also note declining quality (thin fabric, pilling, loose buttons). Pricing feels high, with pricey shipping. Strengths: several buyers love the cute, comfy designs and say selection is strong. Little to no info on yard organization or parts finding—reviews focus on e‑commerce.
What clients say about P.J. Salvage in Irvine (CA)
I would give no stars to this company. Ordered short sets. Never received confirmation of order, shipping information or any correspondence until the items arrived. There was no packing slip , the items were too large and the fabric was not what was expected. Multiple emails to obtain instructions on returns/ refunds have been unsuccessful. In fact, the company reports no record of the order, email although the shipping box clearly has their address on it. I have sent them my credit card transaction clearly listing them as the merchant of record but they continue to insist that they have no record of the order, my email, etc. This is a sham operation.
Worst company, terrible customer service. Cute pjs but HORRIBLE company…. If you want to have a terrible customer experience, then pj salvage is for you…. So sad to see companies that don’t care about their customers and only care about the bottom line.
After noticing a mistake in the sizing of one of my items immediately upon checking out, I instantly contacted the company's customer support to request a size change from xs to medium. An automated chatbot told me there was nothing they could do, I was stuck with the product as final sale. I asked to speak to a representative, and she also told me there was nothing she could do and to "donate it to charity." I might understand this if I had received the item, but I contacted them in the moment of the transaction error before shipping. The company made no effort whatsoever to solve my issues, and was extremely rude and unwilling to support, despite the premium product costs. I will never buy these products again and caution anyone from purchasing their items. I would be happy to provide screenshots of the interactions. Extremely disappointing. They were not even willing to help me with the item that was the wrong size that was not final sale, claiming that once the item is purchased "there is nothing they can do" even if it has not yet been packed or shipped. They did everything they could to prevent me from speaking from a real person or someone with the authority to help.
what happened to your company! I have been investing in PJ Salvage for close to 20 years and the material has always been so soft and thick. My last order arrived a few weeks ago and the material is thin and cheap! I washed the pajama's for the first time and 2 buttons came off! What happened to your wonderful company with the soft thick material???? On top of it, I can't get anyone from PJS to call me back
Horrible. I bought a robe and tried to return it. No one will answer your phone calls. You will be stuck in a maddening go-nowhere dialogue with a text bot. What a scam!!! Avoid at all costs! I’m stuck with a product I don’t want. This sucks!
P.J. Salvage is the absolute worst company I have ever dealt with. I purchased a flamingo sweater.It was the absolute worst piece of garbage fabric i've ever had. Purchased about November 2025 for Christmas gift. Wore it twice after opening on christmas, completely balled up piled up fabric after wearing two times. Even worse, customer service ridiculous, Chatbot, just lying and saying they're gonna escalate. Your request started a return tells me. I get a 0 refund. Send multiple email requests left phone message twice. No response.Do purchase from this company.
This is a negative minus review!!
I love PJ salvages items ; it’s all I wear)
I usually buy from my local boutique , Nordstrom or Amazon. Never ever will I purchase or support them again.
I bought two pajama sets , there was a discount code , it wouldn’t work, I called , there is no customer support.
Then my cart says there is a “free blanket” I didn’t want it , but i just rescued a pup from the shelter so I’ll use it. Package comes , no discount given , no blanket in the box and once again three messages left and emails and crickets. Too bad , your products Are lovely.. need to figure out how to run a business and take care of customers
Horrible AI driven customer service - refusing returns at the holiday. Do not buy from this merchant if you expect to be able to return crazy sized clothing
This company is a joke! There is no CUSTOMER SERVICE! They take your order online, ship it to you and then they give you AI robots and their website is continually crashing! Do not order from this company!!
Even below zero star. I made an order and i was double charged and they wouldn’t let me change the shipping address. This is a scam dont buy from them.
Update: i even called fedex and they told the shipper can change the address and they didnt.
They also told me the double charge will drop off and it was on hold but i was actually charged the amount and didnt get my money back. This company is horrible.
I never received my order. I tried to contact via email, then direct web chat and finally Instagram I have not received one reply. I had to contact my credit card and ask for refund.Do Not buy from this company!!!!!
I can’t get the return portal to allow me to return items and there is NO customer service. Beware that if you have problem there will be no way to get help. Awful customer service.
I bought A pair of pajamas and a size medium and needed to exchange it for a small. In any other company this would be a very simple switch but not at this one. They have no customer service. I am talking zero Customer service doesn’t respond to multiple emails and there’s no contact number, it is ridiculous
For my daughter’s birthday, all she wanted was these short sleeve short shorts pajamas, I thought they were a little pricey at $90 plus over $22 shipping which was six days and the cheapest. Place the order May 25, 2023, for a 6 business day delivery, with the holiday memorial weekend should’ve been here June 2, with her birthday, being the same day, we were having a party for her the following day on the third I figure would be no problem. I checked status of delivery they said it would be June 6, maybe? I called the customer service, which was horrible, basically told me they had no control on deliveries, I requested a refund on the shipping which any good business would do, plus missing my daughters birthday. This review will continue after & if I ever receive my merchandise. PJ Savage is a lousy company to deal with regarding customer, service and shipping, so if you have money to throw away, go ahead and purchase here….. I will finish this review when I get my merchandise and let you know the timeframe but absurd almost 2 weeks after spending over $22. June 7th 2 weeks after ordering and paying $22 for shipping which the customer service dept. refused to refund me any or all of shipping charges with a legitimate company would do, I received the PJ’s, & it was not worth the wait!!! Walmart most likely has better quality, steer clear of this rip off company, I would not buy from PJ Savage
After I got my first sweatsuit From Rains up in Ojai California I’ve been hooked. Lounge wear so original and creative. I get compliments every time I wear my PJ Salvage gear
I returned my order almost two weeks ago and still have not gotten my refund! I call and email and cannot get someone to help me out. I will go to their warehouse next week to personally talk to them since they are close by. Also, I will not order again online from them.
Eww. The PJs fall apart immediately and leave lint on everything. They sell a garbage product and they know it. They're also owned by the parent company that ruined 7 for All Mankind. 0/10 would not recommend.
9101 Research Dr Suite A, Irvine, CACar repair and maintenance service
16122 Construction Cir E, Irvine, CARecycling center
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