What clients say about NAPA Auto Parts - Steve's Auto Truck Parts of Mammoth in Mammoth Lakes (CA)
During a snowstorm, we visited your store with the intent to purchase snow chains for our vehicle to ensure safe travel in hazardous road conditions. Upon arrival, an employee informed us that snow chains were not available and stated that the only option was snow socks. We were further told that the snow socks were non-returnable and that we had no alternative choice. The employee explicitly represented that the snow socks were the “best” and “most reliable” option for our situation.
Relying on this representation, we agreed to purchase and have the snow socks installed. However, after installation, the vehicle continued to slide significantly and was extremely difficult to control. The product failed to provide adequate traction and placed us in an unsafe and hazardous situation. As a direct result, we were nearly involved in multiple accidents, putting our lives and the lives of others at serious risk.
The following day, a member of our party returned to the store and spoke with the manager. The manager stated that snow chains had been available at the store during the time of our visit and expressed confusion as to why we were told otherwise. This directly contradicts the information provided to us by the employee and indicates that we were misinformed at the time of purchase.
This incident raises serious concerns regarding misrepresentation, failure to provide accurate information, and the sale of a product that was unsuitable for the road conditions we clearly described. Had we been properly informed of the availability of snow chains, we would not have purchased the snow socks, nor would we have been placed in a situation that endangered our safety.
On a Sunday, when my car won’t move, this was the only shop open and can help. They refuses to give any kind of help due to liability issue. The guy told me what if they give me any kind of help and then my car have an accident, they can be liable for it. I offered to write down or provide any kind of liability release, but they simply refused. Common buddy.
John was a life saver in helping fix my truck while we were on vacation in Mammoth. He was extremely helpful and I couldn’t have trucked on without him and his support! Truly appreciate him and his willingness to help.
The old person we talked to was super rude! It was July 5th, the only shop open for a holiday weekend. We first parked at the Chevron driveway, we tried to move our car a bit and make some room for other cars, but that staff yelled to us to stay and put in park gear and don't move our car again in command tone. Our car started making some noises and got so worse with time. Had them checked they quoted for $1000 for front two tire break pads and rotor, we wanted to have some time to make decisions, but they said "that's break, up to you I don't care".
That can't be done in one day because parts are only available in Bishop. So the next day we bought our parts in Bishop Autozone ourselves and checked the only shop open nearby on Sunday that's AR automotive repair in Big Pine. That's perfect it's on our way back to LA. They charge much more reasonable than this NAPA shop. If you have some urgent but not immediate job done on Sunday and want a friendly guy and good price, don't go here and go to Big Pine. Will never come here again, what a rip off $1000 for brakes...
Gave them my tired measurements and they sold me the wrong size chains, which are non refundable. He guaranteed me that these were the correct chains three separate times - they were not. Because they were not, when I put them on and drive only 20ft, they got caught in my wheel and snapped my brake of sensor and now I have a $200 problem. Do not go here.
Saved us. We had to figure out in our own that our engine block needed heating… but these guys had the heater!
There is VERY little auto support in Mammoth. Make sure you are prepared! And go to NAPA before giving up and getting a tow to Bishop.
Just needed to barrow the check engine computer since check engine light came on. They said it is a liability to let people use it and will direct you toward the shop next to them or buy the used discounted one from them. I had no choice but to buy it off them. Returned it to a cooperate Napa and they said that the shop shouldn’t have sold me a used one and that cooperate still lets people barrow the computers. Thankfully the check engine wasn’t anything desperate, but it was a bit annoying that they pointed toward the busy shop to diagnose when alls I needed was to check why the light was on.
Very friendly small town service. I dropped in to buy some auto detailing items to clean my car at the car wash next door. We were camping in the area and my car was getting pretty dirty midday through our trip. They didn’t have a huge selection but enough to do the job.
Dishonest. They will send you out with chains that don’t fit and very quickly say - no refunds. I was actually hung up on by their office merely trying to explain the chains we requested were not provided. Avoid this shop at all costs.
Ray and this team was incredible! My friend and I needed snowchains, oil change, washer fluid refill on a rental car we weren’t familiar with. They were extremely busy but took the time to research our needs and inspected our car so we could take care of it ourselves at no cost. 10/10!!
We received the absolute best service from the staff at Napa Auto Parts - Steve's Auto, they helped us get the necessary parts to repair our vehicle and were so helpful even offering to charge our drained battery. The service we received was absolutely outstanding and so appreciated!
We are staying in June Lake on our snowmobile trip and our alternator in our truck went out today. I called the store and Chris answered my question and helped diagnose the problem! They had the part and a very reasonable price! I highly recommend Napa in Mammoth for any parts you need!
If I could give this place 0 stars, I would. Our snow chains broke in the middle of a very wet winter storm. Thankfully we found this NAPA. We bought new chains and tried to install in the parking lot. The plastic part of the chain broke immediately (we didn't even put on the second chain nor leave the lot). They refused to exchange it for another chain, saying they had a no return policy. So, we ended up paying another $130 for a new set of chains. Buyer beware!! Don't go to this place if you can help it!
I had a ton of streaks in my car from cleaning with cheap car wipes and Chris literally saved me! He gave me the best products and my streaks went away! Thank you Chris!!!
As the only auto parts store in Mammoth lakes, these guys are actually very competent and know autos. If the part is available, they'll get it fairly quick.
The lights and water pump in my travel trailer quit working early one morning while I was camping near Crowley Lake. I went into Steve’s auto parts as soon as they opened in search of advice. Christopher knew exactly what the problem was and asked me to bring the battery in so he could charge it. He told me that the batteries with which travel trailers are equipped would last only about two days while dry camping. He told me I would need solar panels or a generator to keep the battery charged. I highly recommend Steves auto parts and will give them my business whenever I am in the Eastern Sierra area.
Everyone that has assisted me here has always been very helpful and knowledgeable. Even with my stupid questions, they help me figure out what I need. I've been able to find parts for my boat here too and other parts/tools that are hard to find in town.
Great guys!
I broke the mirror of my RV. They help me out with a small mirror that can be attached to the normal one, for panorama view. Then they gave the usefull hint that there is a local glass factory in town. I got a piece of mirror for free and could fix everything... finally better then the original one.
Thanks again
We love Napa Auto, they seem to be in every small town. We travel a lot and have used them many times in the course of 15 years or so. Tom here in Mammoth was right on it when we called and had the parts sent from Bishop within an hour or so. Thank you Tom.
Chains Worked Great. Can't speak to other reviewer's experience but we were just up in Mammoth for a large snow storm and bought chains for a FWD Honda Pilot because the ones we brought were the wrong size. Guy up front was helpful in finding the right size and we made it down the mountain just fine with the chains.
DO NOT BUY TIRE CHAINS HERE. They have a no return policy and the brackets on them are made out of brass and they got bend badly and rendered them useless. We followed the steps correctly and used them within the parameters and they broke almost instantly. SCAM
We had a wonderful experience here! Chris (the lady Chris) was so incredibly helpful and was willing to help us and answer any and all questions. She made our experience there nearly effortless. Everyone was so kind and willing to help. I will be back!
Left gas cap for rv at last fill up - Chris F. Worked so hard getting the right part because I did not have a part number. Thanks for taking the time to get it right.
68 Alpine Cir, Mammoth Lakes, CATowing service
123 Commerce Dr C9, Mammoth Lakes, CATowing service
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