What clients say about Snap Towing Inc. in Fountain Hills (AZ)
Called them at 7pm to get my car towed. dude told me he can come the next day. he also sounded like I was bothering him just by calling him and as soon as I said I couldn't wait till tomorrow he just hung up DON'T WASTE YOUR TIME
I was highly disappointed by this company. I called because I needed my vehicle towed. They told me what information they needed and that once I sent it they will send a truck. I sent them the information requested. They didn’t confirm they received it. after 30 minutes I called to see if someone was on the way. They said they are on another call and they will call me when they have a truck available. It’s been 22 hours and I still haven’t heard from them. I ended up calling another company. They could have just told me no one was available instead of wasting my time.
Curtis completely wasted hours of my time today. Calls me asking if my McLaren is a Mustang? Should have been the red flag that I utilized to just cancel the call, instead I waited the hour and half for him to show up after he called and asked me a bunch of questions but completely failed to mention “hey just so you know when I get there I’m going to ask you to sign a form that releases any liability or responsibility while loading & transporting the vehicle”. When Curtis did show up he arrived in a 4 door Dodge Ram truck without any sort of trailer or towing capability. He then completely ignores me while taking photos of the vehicle, no sort of professional introduction or explanation of the process while I’m standing there. He then gets to this bogus of wanting me to completely release any sort of responsibility of the vehicle by signing some form on his phone. I told him to forget it and thanked him for wasting hours of my day. I then proceeded to explain he should probably give someone a heads up before driving all the way out. That’s what insurance is for in this industry. He then says “that’s not my job”. Curtis, it literally is your entire job, contact the customer, explain the steps involved, pickup a vehicle & transport it. So by telling me that’s “not my job” you lost any ounce of credibility as a business & operator.
I was stranded on the side of Highway 87 around 6:30-7:00 PM and called this company since they were the first to appear for towing services in Fountain Hills. A man answered, and my husband explained our location—only for him to abruptly hang up on us. We attempted to call back five times with no response. Instead, we received a text message telling us to call someone else in Sunflower, even though we were closer to Fountain Hills and needed a tow there.
The lack of professionalism and basic courtesy was shocking. When someone is stranded on the side of the road, the last thing they need is to be ignored by a company that is supposed to help. Rude, unprofessional, and completely unreliable. We will never call this company again.
Judging by the reviews, this seems to be a common issue with this company, which makes it even more unacceptable.
Thankfully, we were lucky enough to find a very fast, professional, and kind towing service elsewhere in Fountain Hills, proving that true customer service still exists.
I dont know what these other reviews are talking about because , I’ve had 2 great experiences with this company. Not only did the owner help me out on the price but after the driver mike left I realized I left my house and work keys in car and guess what I called snap dispatch and Mike called me back and ended up meeting up with me and gave me my keys. Mike the driver made me only gonna use this company went way above and beyond . The other guy really helped me out too I forgot name . Shout out to snap towing
Mike and Kurtis were amazing, very helpful. They got the job done even though they were busy with other tow jobs, and kept me in the loop with their eta. Friendly too!
Thanks to Snap Towing for a great experience today!! Memorial day weekend and off to the trails in Four Peaks and seems the jeep just did not want to play fair today. We had bad cell phone coverage and only text through cell phone would work along with email, we did complete transaction this way, they communicated with me through every step by text. They were concerned mostly with my well being in the heat and stranded. Mike the tow truck driver was completely professional. Most definitely will use again in the future!! Great work Snap Towing !!!!!
For a simple towing they wanted over 1000 dollars. Tow at your own risk! Curtis argued and assaulted me and wouldn't show up multiple days in a row. We had to just pay up over 1000 in cash to these idiots. Make sure to get a price from them first or NEVER EVER GO HERE PERIOD.
never ever go here they are a scam they will do anything to get your money and will not help in any way left car damaged and dirty they won’t answer the phone when called and when they give meet up times they don’t show up
Broke down on i17 north of Mayer. I consider myself damn lucky that AAA sent Snap Towing. My tow driver, Roger, REPEATEDLY saved me. This very kind man fixed my tire, investigated my brakes, and followed me home at 15-35 mph. It took hours. Roger never showed frustration (while I swore like a sailor), he made me laugh, he was extremely considerate, he was beyond kind. Truly, a white knight rescuing me. It took over 4 hours to see me home safely. And that was what was most important to him, my safety! You just don’t come across this kind of impressive human often enough. Roger, I hope you see this, and I hope you know and feel the immense gratitude I have for all that you did for me. You’ve restored my faith in humanity as well. Thank you. Thank you. Thank you!!
Curtis and his team at Snap Towing are incredible! A+ communication throughout our entire vehicle break-down saga. Snap Towing went above and beyond to get our broke-down vehicle from Phoenix down to Tucson to be diagnosed/repaired. I'm forever grateful for them being the only towing service to answer our call for help in 110+ degree heat!
Curtis, you’re the man. Made this an easy transaction. Great customer service. And for Dustin, the driver…Loaded the car like a champ. Thank you gents! You’re the best!
What a ripp off called at 630 am guy says it will be 45 min so I waited on the side of the b line for almost 2 hours . Called me 3 times aking my location . Guy comes puts a big scratch in my car tells me it's 479.00 to tow me 19 miles what a ripp off never using these guys again . Had them take my car off truck called another tow company they showed up 20 min charged me 176.00 dollars
We just had the horrible experience of having our tow vehicle's engine "grenade" itself all over the Beeline highway, headed from Phoenix to Michigan. ("Made it to within 1,980 miles!")
I immediately began calling tow companies, got in touch with Snap. I explained that we had an SUV which had just thrown a rod through the oil pan, a 20' camper behind it, two adults, and two German Shepherds involved.
"Not a problem."
That was what I needed to hear in that particular moment.
It took time for them to get there, but that was to be expected - it took time for us to get to the point where we broke down.
When they got there, Cliff and his assistant helped through the next hurdle - vehicles with pushbutton transmissions typically CANNOT be shifted into Neutral unless the engine is running. Not sure what "design by committee" group decided THAT particular feature, but they should be slapped, HARD. 6 quarts of oil all over the shoulder and a con rod puncturing the oil pan... Not gonna start. So after consulting the dealership, they simply dragged the SUV onto the flat bed. We hooked up the trailer, and went.
This was NOT an inexpensive tow, and no one in their right mind would expect it to be. (I now have RV tow and roadside assistance - hindsight = 20/20)
Snap's guys were understanding, courteous, emphasized safety, gave us water (good stuff, and plenty of it too) and helped me maintain my sense of humor through this ordeal.
They dropped the trailer at our house (Cliff backed that thing into my driveway with surgical precision), and they helped us get our geriatric German Shepherd with bad hips out of the back. Poor guys left covered in dog hair - with no complaints.) They then took the SUV to the repair shop for... evaluation (I told the shop manager it had a burned out tail light and was low on windshield fluid, but he could "check to see if there was anything else wrong" LOL!)
So, Snap Towing - when you're in a situation like ours, "Not a problem" is their answer, so... Don't Panic.
This tow company was amazing! They went above and beyond to help keep me informed on pickup. Even with the difficulty of the lake location I was stranded at and phone service that came and went they extended their work day to assist me. The professionalism was top notch and they really helped to put my mind at ease during a very stressful time. I really can not say enough positive things about this company, but they really came through for me! Curtis and Tyler both were so easy to work with.. a true blessing.
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