MSI AutoParts in
Fairbanks (AK)

Worst customer service ever. Treated me like I should know everything about a rim… I’m not a mechanic and they leave you feeling stupid…

Bring your own tools, and allow enough time to get the part(s) you need. Price is reasonable.

It is 12:30 on a freaking Monday well within business hours I have called every single extension line to get nothing but an endless ring and I'm sorry the person you're trying to reach has a mailbox that is not yet set up goodbye so are you guys trying to run a business or a phone call center cuz you're doing really good at a phone call center not so good at answering the calls I get that you can get busy but every single line has put me to that same message 1 2 3 and 0

Prices are not good. They always compare to online prices and tax you on parts that are “worth” something. Like what’s the point in a junk yard if the prices are based off eBay.

Never answer their phone and none of their voicemail options are connected to a functioning voicemail system. Not sure what the point of a business having a phone number is if there is never anyone to answer it.

Even though it took 3 days longer to get the part for my car I am a repeat customer at MSI. Then to find out the part couldn't get programmed to my car they were very understanding and had given me a refund for that specific part!! They have always been good about getting me what I need for my car!

I don’t usually leave reviews but here goes. Fairbanks really only has three options for used auto parts… MSI, Interior, and Marketplace. This was my last option, they claimed they had the part I needed, I pulled the part but ended up not being a compatible vehicle even though I was told it was. Whatever, then I try calling them to see if they have any other options, three calls later they finally answer. I explained my situation they begin to help, then phone cuts off. Can’t really fault them for that. I arrive at the store, explain the situation again, and ask if they have the part. They give me the vehicle, tell me it has the parts I need. Awesome I’m off to go pull it. When I get to the vehicle, one of the parts I’m looking for is already gone. So I didn’t end up getting what I needed after paying for the wrong part. Take from my experience what you will but I am not comfortable giving MSI my money. The way I see it is that they know they have a capital here in Fairbanks so their service goes down. Ignore my grammar, typing this on a phone.

Little bit sketch in terms of pricing. I understand it's Alaska, stuff is more expensive up here. However, I shouldn't be paying 6x the cost of a part up here as down in the lower 48. Especially 6x the cost of a part in Washington or even California. Two stars because the owners are friendly, and they have a dog that's fun to play with in the junkyard lol. If you have the money, come here, just be aware you're being overcharged.

Fantastic place! The staff and owner are amazing. Great place to get parts for most types of vehicles. You can pull your own parts or pay and have them pull them for you, which is great.

Never had a bad experience here. Reasonable pricing of used parts and can work with you on getting what you need.

I got a part from a car and my car was a different year compared to there car and I ask them if it will fit my car and they looked at there comuter and said it will fit so I was like ok and I bought it and I tried putting it on my car and the sensor was different like that's not a good business.

They have pretty much any car part you need, you can even pull it off the old car yourself! If you do your own car work this place is a must. Everybody there is pretty nice to deal with so that's a plus

Good place to get used parts. Fair prices very knowledgeable staff just don't expect to get them on the phone. You are better off going in person.

Just for all of you to know, if a tire is past its 6 year mark after it was made it has a high chance of falling apart on the road. They gave us a 185 75 R15 tire and the beaded lining was all Rodded away and the lining of it was bad too. Plus it was made 12 whole years ago! If me and my fiance would have put that on our car we could have been injured very badly if it would have fallen apart. Imagine if it would have fallen apart on a side road. Okay sure we can fix that a little bit of injures right? But imagine if me and him were on the highway with that tire. We could've been really injured or even at the worst could have died. I have a right to be angry and I will be asking for a refund. You should really teach your staff how to check tires for their customers. We were lucky the walmart auto center was open and we didn't try to put the tire on our selves. They saved up from a car wreck and helped us buy an actual brand new tire that wouldn't fall apart.

I showed up when the said they would be open there doors where locked and no one answered the phone I stayed 20 past there open time and no one came I'm sorry to leave a bad review but this is poor business practice I came to pull my own part because I had time but now I will have to pay extra to have one of there employees pull there part and they changed the price of a part on me

They had what I needed for my car and even though I didn't pay for them to get it for me, the guy found me struggling to get it from the car and helped me do it and showed me how to go about putting it back into my own car. Every time I've needed something here it's been a good experience.

The best place to go to order replacement parts for your car, so much better than ordering online and not being sure it will fit. The staff is very helpful in ordering for you. At times they are busy but it's worth coming/calling back if the line is too long. I will definitely use them for any auto body repair.

Anyone who would give this place a good review is lying for company. There is nothing good about this place . They are a rip off and SCAM ARTISTS! STAY AWAY FROM THIS PLACE! They will cheat you ! They are Notorious for agreeing to buy your vehicle and then never sending the check. They rip people off all the time. They should not even be in business anymore.

I really like this place. Laid back, staff is always helpful. They do ask you to remove the parts yourself, but they usually offer great rates when you do. Sometimes they might grab the part, but they are often very busy.

Not this was a diamond in the rough. I went looking for a back tail light the dealership wanted $212.00 for after military discount. I got it from MSI for 85.00. Went on a Saturday without an appointment picked it on Tuesday during my lunch. Explained to my hubby how I managed to miss the open garage door to hit the side of house. All wells that ends not in divorce or a night on the couch

The guys who work there are friendly and have a lot of knowledge. They can be willing to cut deals if you're not a tool and they are easy to work with. Only thing is, they are consistently busy so they might be a little difficult to get on the phone.

Absolutely love this place they always have what I need and if they don't they're more than happy to get it for me you can choose to pull your parts by yourself or you can have them pull it for you just takes a little bit longer the staff are very friendly always helpful knowledgeable good people family-run business I love going here I have been coming here for many many years and will keep going back

Fantastic inventory for a small city. Good staff and management. Not fast, but they don't make a lot of mistakes and if they do make a mistake, they make it right. Good local used parts yard. Now open all winter.

I was very impressed with my visit. Everyone was professional but cool and down to earth making you feel good. Was able to answer any question asked, and able to give information where to go if need be. I would recommend MSI to anyone.

Just FYI: MSI auto parts is the worst parts people I've ever worked with. They cheated, sold me parts I didn't need ( I should have done my research, but I was in a rush and I gave them the pictures they asked for, the YMM, and the VIN, they should have been able to do the job correctly. Who sells a diesel part to someone who is getting parts for a gas engine?!) they cursed my father out when he asked to return on a returnable part and refused to return our core charge. Worst parts experience ever. *** four or so months later... the owner just called me to complain about my review. ~unprofessional~ And told me that he was defending me when cursing my father out... I know my dad would never do that. EVER. He said he worked really hard to get the parts, great, you still ordered a part I didn't need and refused to return a core charge. And trying to turn me against my father is a sick ploy to try and get me to change my review.

Horrible customer service. I called to see if they had a part for my 98 Subaru legacy Outback. They took down my information and said they'll call me back. I didn't hear from them. So waited for about 4 hours. I called back just to see what the issue was. And I was told there was a few people ahead of me and they'll call me back. It was said with a attitude. Now it's been two days since I called and still nothing back. I assume they do not want my business. Thank you I'll just continue to do business with interior auto salvage. At least they get back to me within 20 mins.

Friendly and helpful staff. Respect them and they'll respect you. Will usually have what I need. On occasion I've been sent out on wild goose chases and come out empty handed, but overall great prices and easy to deal with. They have a return policy, which gives me added assurance.