This rating is based on customer reviews, inventory size, pricing, and service quality
Recent reviews of Troy Paint & Body LLC in Troy, AL skew positive, with an overall score of 86/100. Customers frequently note professional staff, courteous service, solid bodywork that restores vehicles well, fair prices, and helpful towing—some mention the team fitting in travelers. Themes on the downside: long waits to get in and slower turnarounds when busy, plus a few serious complaints about workmanship quality, poor communication, and rude interactions. Reviews don’t address parts inventory, yard organization, or ease of finding parts, so that remains unclear.
What clients say about Troy Paint & Body LLC in Troy (AL)
The 5 star reviews have to be fake because they had my truck for 3 months and did a terrible job. You can still see where every dent was and that's after they said it was ready and half of the truck wasn't even touched. Now my truck is made of bondo and it's starting to Crack already!
Very nice people and they did excellent work on my vehicle. Only negative was it took quite a while to have it fixed but that's alot of places nowadays.
The staff at Troy Paint & Body are phenomenal! They are courteous, helpful and take pride in their work. I want to Thank them for all of their assistance with my vehicle, very professional.
I went here because I had to simply have my front cradle look at. The man inside I talk to was blunt with me and told me it would cost $200 for him to inspect it. When I stated "I didn't know it would be that much" he laughed at me and told me to change what classes I was taking in college since I didn't know that. Very rude service and do not plan on returning.
In transit and had a problem with tailgate. Stopped at three body shops, each said they were too busy. Then I discovered Troy Paint and Body. The owner got my truck in immediately, pulled his body man off a job and took care of my problem. Great experience and most hospitable shop owner I have encountered in years. Highly recommended!
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