What clients say about Premier Chrysler Dodge Jeep Ram in Troy (AL)
These guys are awesome very welcoming. If you need a vehicle come on down and see Payton Beard. I have pretty bad credit and he got me in a nice car. Thank you Payton it means alot to us.
Alex Mclendon will go above and beyond to help you get in the vehicle that is right for you. If you are in the market for a vehicle definitely come see him
Before I got there I tell the guy I'm trying to rebuild my credit and I'm looking for a low priced truck maybe 5 to 10000. When I get there he runs my credit for 25000 on a truck then tells me I need a co signer. I knew my credit wasn't that good and told him before hand. My credit score took a big hit and I'm still without a vehicle. I won't mention any names but I'll never go back. They lost any business I might be able to do in the future and a lot of my friends.
If I could give a zero I would. Tried to charge my Son almost $1800 to change out a throttle body, which part only cost on a average $250. He took his car to another auto shop and was charged 1/3 of what they quoted. Scamming college students.
Husband wanted a Gladiator, after searching for a week at different dealerships in our area (337) I finally said we are going to the Westbank where I know this will get done. I went into this dealership with expectations set due it's great reputation. I can say without a doubt that Premiere CDJR exceeded both of our expectations. Our salesman Chris Skouras was thoroughly great and the sales manager Joe is absolutely amazing to work with getting where you want to be (doesn't always happen). Together they are phenomenal!! Of course I can't leave out the finance manager, I just don't remember his name. If you are in need or wanting a vehicle I high recommend you go see this team or visit any one of Troy Duhon's dealerships.
DO NOT DO BUSINESS WITH PREMIER JEEP RAM TROY DEALERSHIP!
I requested information on a 2023 Murano that this dealership was advertising on their company website and Autotrader.com with a price of $23,700 to be told it was listed incorrectly and it was actually $29,997! We negotiated on a fair price with the trade in so I decided to drive 45 minutes to Troy to buy the car. Once I saw the car in person, it had some interior damage that was not mentioned until I got to the dealership. They agreed to replace all that was damaged interior parts, that would take about 2 weeks, so we proceeded in agreement to these terms with the negotiated deal. They drove my 2018 Murano and accepted the trade in and I paid the remainder in cash for the 2023 Murano. The very next day, the dealership called and said they are not going to accept the trade in and to return the 2023 Murano. They claimed my trade in had a blown motor, which it definitely did not. I agreed to terminate the previously negotiated and agreed on deal and trade vehicles back. This was the last thing I needed to confirm my already uneasy feeling due to the entire deal being misleading from the very start. I was told they would not be able to provide my money back and would have to send me the money in a few days. I told them once they had the money in hand, I would bring the vehicle back. This took a full week of me calling with NO response other than, “we do not have the money yet” to get the money in hand. Once they finally said they had the check to give me back, we drove to Troy to find out they had the check for half of the amount to which the other half would be credited to my bank account by my debt card. While trying to process the refund to my debit card, they told me that MY bank had a hold on my account for the credit to go through. After driving to my bank and talking to a manager, it was actually their bank that could not refund that amount due to them not having made that big of a deposit that day. Since we were already at the dealership and had returned the car, I told them to just overnight me a check for the amount that was still owed to me. I should have received it on the very next day but of course I did not. I did finally get the remainder of my money 10 days after I actually purchased the vehicle from them. The whole ordeal with this dealership was ridiculous but the woman in the finance department named Marlina Welch was the most unpleasant person to deal with. Not only was she incompetent but she was extremely rude to myself and my daughter, who was purchasing the vehicle as well. Oh and we got a part on my 2018 Murano fixed that happened to be a clogged valve that cost $30. It was not a blown motor! This dealership is horrible and their service department obviously runs the same as the sales side. I would not step foot into this dealership ever again.
Attention potential buyers this dealership location is too shady and too eager to make money without a single bone of morality in their being. They will rip you off good with their bogus contracts. If you're still trying to buy a vehicle you're better off going somewhere else and talk to people that are more decent and well mattered. The lack of respect and professionalism on part of the manager alone makes me wonder how the workers put up with that type of behavior let alone just customers as well. This location doesn't even deserve a one star rating at all.
I took my company's vehicle to this service department once. For a minor issue with a sensor. They fixed it just fine. The problem I've had with them is this. That was 4 years ago. I still get calls and letters from their dealership offering to buy that vehicle as a trade in. I've responded each time explaining that I was never the owner of that vehicle and my company already sold it and replaced it. Still. I get calls and letters. They won't stop. I don't know what else to do. Either they really don't get it or they sold my info. Both are very bad.
We had the best experience ever purchasing our Grand Wagoneer from Premier. Manny our sales person was excellent. His knowledge of his company products was beyond any we experienced at other dealers. The entire staff at Premier was very professional and attentive. There was no rush or pressure as at other dealers we visited. We traveled 150 miles one way to purchase our vehicles and would gladly do it again.
Great company excellent staff!
Zeke and Jake were awesome. They were very helpful and worked with us to find exactly what we were looking for at am affordable price. Great kind customer service. Will be sending customers their way. Also a big Thank you to Mr. Christopher Sistrunk. You gentle are awesome.
Everyone beware, this company is shady and you should never work with them. My pregnant wife and I saw an ad on Facebook about a Kia Telluride they had at this dealership. We came to the store to check the car out and see what they would give us on it for our trade ins. The sales associate takes us inside first and doesn’t let us look at a car. He sits us down and takes down our basic information and income. He then proceeds to say that they are going to do a soft inquiry on our credit that would effect our credit scores and from that point, we could then go outside and see the car and any others we had our eye on. Keep in mind, we haven’t even seen this car yet. So we sit there and he gets the rest of our information for this “soft check” and we wait to finally go get to see this car we inquired about. At a certain point, the sales manager comes over and basically tells us the 500$ payment we were looking for on the car basically couldn’t happen. So we kind of lost interest at that point and were ready to leave. Now remember the steps I told you we would take to get the finish line? Soft credit check, look at the car, test drive and then if the car seemed to our liking and the numbers were right; then do a hard inquiry on our credit when we got back inside? They did none of that, we sat there and my wife and I got a message on our phone that they had done a hard inquiry on our credit without our permission. They had done this on a car we HAD NOT EVEN SEEN! I could have had many, many reasons to not want to move forward with the inquiry like I already did when he said they couldn’t do 500$ payments, but instead of staying true to his word, he did it anyways and our credit took a hit. We will tell every single person we ever meet in this town to never use this God awful place. Beware of this shady place. They tried to take advantage of a couple who were looking for a family car for their baby being born in March.
Premier CDJR of Troy has renewed my faith in purchasing a car from a dealership. This was the best car buying experience I've ever had with a car dealer. I purchased a preowned Volvo XC90 and my sales rep Kim was very helpful. I'm out of state so I relied on her to help me purchase the car sight unseen. The purchase price was very reasonable and there were no unnecessary fees added to my buyers order. The car was delivered and everything was great until we had a few issues. I was very worried that the issues would not be resolved however, to my surprise they were resolved quickly and professionally. Everyone I spoke with was very friendly and helpful including Jason the owner, Jeremy the GM, Byron the Preowned sales manager, Kaylee in accounting and Kim my sales rep. Thank you so much for the amazing after the sale customer service!! I would highly recommend this dealership to anyone interested in purchasing a new or preowned vehicle.
My husband and I were on our way home to Canada from Panama City Beach, Florida and our front brake caliper seized on our truck. So being somewhere in Alabama and not sure where we were, we googled and found Premier Dealership in Troy Alabama. We took our time and made it safely to the dealership just as they were opening. Jonathan in the service department had our truck looked at right away. He told us he would get us in as soon as possible to have it fixed but couldn't guarantee it could be done that same day. We left to go and have breakfast and Jonathan texted saying they could fix it the same day. We were so greatful to Jonathan and his coworkers for helping us so quickly. While waiting for our truck to be fixed, we met Chris (salesman) and he was amazing. He was so kind and very friendly. I'm sure he knew we were a little stressed, but he just made our day a little bit brighter. Actually all the employees were extremely nice. I hope this Dealership knows and recognizes they have amazing employees that go above and beyond what they have to do. Truthfully Canada should send some of their car dealership employees down to this dealership to learn about what good customer service is. If we lived in the United States we would definitely buy a vehicle from this dealership. Thank you Jonathan and Chris, you are amazing.
Jane was an absolutely gem to work with! She worked so hard to find me the Jeep that fit my list of demands and kept me in the loop the whole way. Once I settled on one, she took care of all the financing so all I had to do was walk in, sign, and drive. We will be return customers when it’s time for my husband to get a new truck. A great experience all the way around!
I'm not from this area and my car broke down and was towed to this business and I feel lucky it happened like that. Excellent customer service and they replaced the motor and transmission in my Subaru, a car brand they don't even carry, in a timely manner and went to great lengths to get me back on the road. Trust worthy business that deserves all 5 stars.
Visited this dealership today to pick up a part and was blown away by how great my experience was there. Everyone I came in contact with was genuinely friendly and helpful. Jake in parts went out of his way to help me and everyone I spoke with there made me feel at home. The place is very clean and well organized. I left feeling great about the visit. I will definitely go back. You guys are the BEST !!!
Sales staff was great and we purchased what we believe is a good used truck at a good price. We did our homework, and time will tell. I would caution other buyers to be prepared for hidden or unnecessary add-ons and dealer fees when you get to the finance person, if you go that route. Be sure to ask questions no matter how long you’ve been waiting or how much paperwork is sent across the desk. Just a heads up. We do appreciate the use of masks and availability of hand sanitizer.
Update:
Today (9/11/19), I was finally able to pick up my tags and registration.
Update:
The experience I have had has not been fun. I bought the truck out of state which was my mistake. I purchased a new Ram truck on July 27, here a month later (8/27/19) I still have not been able to register it because the paper work from the dealers accounting department has not been completed in a timely manner. I was told they submitted the paper work the first time on 8/7 but Hamilton county had no record of it. I was then told that the paper work had been returned to the dealer for a missing tax document that Hamilton county said there isn't a tax form. It took my dad driving an hour there to find out that they hadn't filed the paper work, because of the emissions requirement which I could have resolved with a $9 test if they had communicated that to me. I left countless messages on the accounting departments voicemail asking about status and received no call back. Hamilton county actually received the paperwork on 8/16 but has now rejected the submission and sent the paperwork back to the dealer. My dad was told he would get a referral bonus for my purchase in the form of 1 months payment off his truck. I was told today that because he co-signed on the loan with me he is no longer eligible for that bonus. We were not informed of this when I was asked if I had someone to co-sign with me. If they had been upfront about this when I was purchasing the truck it would not have been a big deal but to wait until after I ask 20 times about it avoiding the question every time I ask until I say I am about to fill out the survey and then tell me the truth is wrong. There was a scratch/dent on the cab that we found after getting it home.... Obviously I should have gone over the truck with a magnifying glass before driving the truck off the lot because they will not fix it. The bed liner that was installed already was damaged I was told they fixed it but it was more like a band-aid cover up because it is not fully repaired.
At this point I have been lied to too many times. I can not trust what they say. They market themselves as a "Christian" (trustworthy) dealer to get customers in the door so they can make the sale. They don't care about you after they get there money. I would not recommend purchasing a vehicle of any kind here. They have missed out on two loyal customers from me and my dad.
Original: (5 stars)
Nice place. Helpful staff. Good place to by a vehicle.
Carl was AWESOME! The process was easy and experienced the friendliest customer service EVER !!! Visit this dealership and talk to Carl Carlisle. You won't be disappointed... I promise.
Can't say enough how great this dealership was to work with. Clai was able to work with us on price before we got there since we were about 2 hours away. We agreed to an out the door amount before we left and they honored it. Not only that, for purchasing a vehicle through them, they sent us a really nice Yeti cooler! Love my new to me rig and would recommend these guys to anyone.
Premier CDJR was a great buying experience. They have a great selection of product. The entire car buying experience was efficient and friendly. Byron Brown really gets the job done. This dealership is just the right size. Lots of vehicles to choose from, yet not too large to have that family feel. Byron Williams let me take the jeep for an extended test drive to ensure that I was happy and I appreciated this. Thanks Ricky
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