Stay away from this company super rude very shady they do not comply with alabama laws and take advantage of people who are already goong through a tramatic experience!! Law says to be in rotation to be able to do wrecker service for crashes like my kid just went through there are specific guidelines they have to follow that they DID NOT! Unfortunately we had to deal with them twice since my kid got into two accidents. They are required to do the following; accept at least 2 major credit cards, provide an itemized bill, CANNOT CHARGE STORAGE FEES UNTIL 24HRS AFTER THE VEHICLE IS ON THE PROPERTY, Cannot charge hookup/showup fees, cannot charge administrative or cleanup fees, are not allowed to be rude, must allow you to retrieve all personal belongings whether you have paid or not and a whole lot more. Both times we got told they do not give itemized receipts just a pink paper saying tow fee $175 storage 40x how ever many days they are charging you for. They said cash only would not let us pay with our debit or credit .The 1st time they towed my kids car 11/25/25 was at 934pm the receipt they wrote on says 11/25/25 tow charge $175 storage 40 x 2 $80, we were there the next day to pick up the car at 3pm on 11/26/25 when we asked for an itemized receipt because the charge was really high they said they dont do that they were extremley rude and made racial comments under rheir breath that my daughter heard when the wife noticed my daughter sitting in the car and that she heard her talking about my kid and ex husband she gave her a dirty look and walked back inside, when we told them why are we being charged 2 days storage fees when its only been 18 hrs since the car was towed at the very most they said the second the car touches their yard its automatically 1 day and the next morning they charged a 2nd day when they open their office thats when they said and we only accept cash and we better hurry to the bank because at 430 they would add another 40 for anorher day of storage meaning they were tehing to charge 3 days of storage at 430 when 24 hrs had not even passed. They said they only would take cash because too many people are disputing charges when they take cards and now i see why. On rhe second tow they literally tried to pressure my kid into surrendering the car to them and paying them 50 to crush the car but then they started looking under the hood and even jumped it saying the motor and everything was good they wanted to auction it. I told my kid absolutely not!! They called other tow places and found one that was willing to come get it and pay them some money for it when my kid told them that the price to get the car out of the yard went up to $370 saying 3 days of storage administrative fees and tow fee the 2nd tow the card had also only been there less than 24 hrs. I stafted looking up alabama tow laws and statutes and we waited til the next day to figure everything out. When we went back they still said they just surrender it to them and pay the 50 that it would save us money and stress we said no they still refused a itemized bill said the pink one was the only one they do still would not let me pay with my card depsite me finding google reviews saying they took cards for other people even taking cards on the spot at the crash scenes and we told them we were just paying to release it another company was coming to get it and purchase it. They took off the admin fees but still charged us 3 days of storage $120 when the car had only been there a day and a half total. We told them we would be sending a demand letter that paying to release did not mean we agreed on the charges at all same as the previous fraudulent over charges it was just to stop them from charging anymore and that what they are doing is wrong and illegal. We will be demanding a refund for the over charges and filling a complaint with the attorney general bbb and ALEA for predatory towing and fraudulent charges. So everyone steer clear !! If you get in a wreck ask for someone else!!!
Car broke down with 2 flat tires. Arranged to be towed and received excellent service from staff and tow truck driver Cost was very fair and I would certainly recommend
Will was so helpful, knowledgeable of the kind of tow truck we needed, and prompt. His prices were fair! So thankful for his service. He saved us in a pinch!
Someone needed a tow and when the tow truck started trying to load the vehicle, they caused more damage than what was already there. All the tow truck driver said was oh well and drove away without waiting on someone to follow him to their destination and once they got to the location he tried to double the price he already agreed to.This company is shady and will cause more damage to your property.
Exceptional service! The weren’t any trucks available when I called but the phone operator ensured me a driver would return my call when a truck became available and he really did call back. With his 25+ years of expertise in this industry, he was able to apply methods to provide service to a BMW that was completely disable due to an electrical system shutdown. He was even thoughtful enough to offer phone recharging during the trip for drop off because he assumed my cell phone was low on battery from waiting on his arrival in my vehicle with no power. For anyone in need of towing & recovery services, save yourself some time of comparing with others and tap on Lapp! Call Lappdog Towing
I am disappointed that my sister was involved in a car accident and unable to retrieve her belongings. Upon arriving at the scene, I attempted to collect her personal items, but I was asked to move by a tow truck operator, who I found to be very rude. After complying with his request, I asked if I could retrieve her belongings once he had loaded the car onto the tow truck. He declined at first and stated that he would not unload the car and questioned why my sister had not collected her belongings earlier. I pointed out that she had just been involved in an accident, and he walked away, continuing to sweep. I just hopped on anyway and got her belongings. I wouldn’t recommend this towing company for nothing in the world.
Decent cost, very direct communication. Took a moment to get to me, but it was late Sunday evening, so that's totally fair. Overall great experience with a good professional company.
As a plus, where they dropped it off, the car they towed was perfectly parked and lined up in our driveway!
I was helped today in a timely manner I don’t remember the guys name but him and his wife were both very pleasant full. They were nice and quick to get the job done. You can pay cash or with card they’ll bring their card machine wherever you are to pay. I will definitely use this company and only this company in the far future. It was 100$ from Huntsville to Madison btw.
I highly recommend this tow company to anyone needing a tow in the area, Will, our tow driver, was professional, and friendly making the process easy and stress-free. Definitely wasn’t our first time using Lappdog and surely won’t be our last
My car died while driving last night and I pulled over on the transition ramp between 565E and 231S and started making phone calls. Lappdog Towing was able to get to me a full hour and a half before anyone else! When the driver got there, I never saw an operator move as speedily as he did! He got the job done and was very professional. I highly recommend!
10/10 service and definitely knew what he was doing, surely won’t be the last time we use them as for the price was definitely affordable! Thank you Mike for your help especially for being late at night!
Super awesome company. Broke down at the end of a vacation & they were willing to help & have an awesome price. Super friendly people & will recommend them to anyone needing a tow!
EXCELLENT SERVICE!Not only were they fast in arrival time! The driver took the time to show my 4 year old son how to operate the truck! Which he abosolutely LOVED! Such a nice early birthday gift for him! I cant give enough praise, I truly cant! Family friendly and I would recommend them to all my family and friends.! Thank you so much for making such a stressful moment for me, so much easier! God bless <3
This company is exceptionally horrible I used them before and they towed my car to get it serviced.I’m a disabled veteran 22years so I’m covered by USAA .I used this company before and USAA covered the expenses so I didn’t have to pay a dime. I called this time because I used them before and the guys they sent to me didn’t know how to by pass my battery in my Mercedes to jump the car so I did. I took his cable did it myself and I drove my car to the mechanic to have it serviced so Micheal the owner want a to charge me 70 dollars for the jump he’s guy didn’t know what to do so he threatened to call the police cool. Paid him not I told him I’m gonna get my attorney involved cause you want me to pay for services not rendered this company is a fraud and it’s truly a lap dog a low down racists dog soon as he heard I was black and Latino and driving a Mercedes his whole demeanor changed so typical Alabamian this company is a scam don’t use them you will be sorry….
Justin was very professional and courteous when he got my vehicle. Receptionist was very sweet and polite. If you're in need of a tow I highly recommend. Keep up the good works guys!
Had a wheel bearing go bad on my truck on a HOT Saturday afternoon. Called around to a few companies that said it would be several hours. Lappdog said about an hour, Will with the flatbed was there in about 30 minutes! Riding in the flatbed on the way to the shop was fun, you can see a lot more of Huntsville sitting up that high! HIGHLY recommend Lappdog!!!!!
What to thank Lappdog Towing and Mike for coming out at such a late hour and unlocking my niece’s boyfriend’s car. They were stranded and had called his insurance company for help with no shows from 2 different companies “set” by the insurance roadside assistance. Y’all are always my go to Tow company! Keep up the great work!
Had to use them twice within a week. They showed up very promptly, great customer service and delivered my truck to my driveway at scheduled time. Would highly recommended!!!
Everyone we spoke to from the dispatcher answering the phone to the driver who came out was friendly and efficient. They were able to come out quickly and had a great rate for what we needed done. Thank you Lapdog Towing for helping us get our truck home.
Will from Lappdog was amazing and super helpful! He went above and beyond to help us tonight and I will never call anyone else. I work in the insurance field and it is super hard to find good towing companies to recommend to our customers, but I've found one! 10/10 recommend!!! 5 stars!!!!
Quick response (less than 30 mins) and driver let me know when he picked the car up, dropped it off at the dealership and even his thoughts on what could possibly be wrong with it based on what he saw from the vehicle during the process of towing it. Would definitely recommend!
Lappdag was really helpful. They were very fast and very reasonably priced. They towed an old non-running car and carefully unloaded it thru a gate. The driver was hard working and courteous. He went above and beyond. Great job.
I ran across this business while looking for another tow company. I previously had triple A service and they gave me the run around and made me wait 2 hours late at night due to drivers denying their job request. I am done with triple A and will be using this service from now on. Quick and friendly service!!. Prices are affordable and the driver was very professional and treated my car with great care. I will recommend this business to all my friends and family.
Service took a little while (about 45 minutes) to reach me when they were near by. Otherwise, the driver was courteous and helpful. The lady at the office was incredibly rude though. She alone kept the rating from being 4 stars. I will say that if you have to deal with her at the office, then you should go somewhere else. Besides that, the towing service was good.
These guys are great! They're reasonably priced, quick to respond, and they care about you like one of their own. Give them a call if you're stranded on the road and need a tow. We use them regularly for our business's fleet.
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