Had to get a car moved to a mechanic shop and decided to use rocket towing. Pete showed up on time/early, was friendly and professional. Rates quoted by dispatch were reasonable. Great interaction with the company all around.
Huge thank you to Will for helping us out today! He was super chill and made the whole situation way less stressful. He took great care of my car and explained everything along the way, which I really appreciated. Seriously couldn’t have asked for a better experience. If you ever need a tow, ask for Will—5 stars for sure!
William M. was fantastic! He was very professional and knowledgeable, and made the whole towing process stress-free. He got my car home quickly and efficiently, and it arrived without a single scratch. Excellent service all around — highly recommend asking for William if you need a tow!
It was excellent service Mr. William Miller did an excellent job . He was very thorough with his work. He took pictures before and after. And he communicated very well.I will be using rocket city towing and recovery in the future.If needed. Thank you rocket city for your service!!
Will M. Did a fantastic job. He was professional and courteous. He helped me when I was in a pinch and helped me get my car back home quickly and safely.
Will is a super nice guy, very personable. Got my car to the shop in a timely fashion and handled small communication issues with ease!! Definitely recommend!!
A wonderful company!! I needed a winch out and Brady assisted me and communicated very well while Will came and swooped in to save the save with a quick and swiftly winch out! You are were truly a blessing to me!
William did excellent towing my vehicle. Got to me in the amount of time stated or earlier, went straight to getting it hooked up. Was super cool chill dude to talk to. Did not scrape at all, got it on the Tow truck very carefully/cautiously. Would recommend they if in need of towing. Thank you William
Made the absolute best out of a not so good situation! Was broke down on the side of the interstate, took me to the first Garage recommended by my insurance company and they only work on foreign cars so they brought me to another garage. Very thankful for how accommodating and friendly they were. Highly recommend and will use them again if I’m ever in need!!
Rocket Towing and Recovery really helped me out after hitting debris in the road. Jonathan got there fast and had our car on the way to our house in no time. We’ll definitely call Rocket Towing next time we need assistance!
I had an excellent experience with this towing company thanks to Brenton. He called me when he was close to my location to be sure he found my car quickly and without any confusion. From start to finish, he made sure I had a great service experience—he moved my car with care, speed, and accuracy.
Brenton also went above and beyond by making sure my vehicle was taken to the specific Chevrolet service provider I requested. He let me know as soon as my car arrived at the dealership and even spoke with my service advisor to explain what needed to be done.
Brenton is an outstanding employee and truly represents this company well. He should absolutely be recognized and rewarded for his amazing work and customer service.
5 stars, excellent service. Brenton is a super nice and laid back guy. He didn’t rush us and made it feel like hanging out with a friend. I’d recommend the services to anyone looking for a seamless towing experience.
I had my van towed from one mechanic shop to another, and Brenton is the best tow truck driver. He knows his stuff, is very experienced, and is a pleasure to speak with. Highly recommend!!
Had a flat tire on the base yesterday and called for help as the lugnuts were so tight I was stripping them with the tire iron. The gentleman showed up in 15 or so minutes, helped us get the spare on, and noticed the pressure was low so he inflated it. Just really appreciate how fast they were able to respond and take care of something that should have been simple, but wasn't. Highly recommend!
PHENOMENAL SERVICE!! I EXPECTING A LONG WAIT TIME AND I WAS IMMEDIATELY GETTING A PHONE CALL SAYING WE'RE READY TO GO! THE DRIVER BRENTON HUMPHREY CAME OUT AND WAS FAST, EFFICIENT, AND PROVIDES A TOP TIER CUSTOMER SERVICE! DEFINITELY WORTH THE 5 STARS! WILL 100% RECOMMEND ROCKET TOWING & RECOVERY! THANK YOU BRENTON FOR THE EXCELLENT SERVICE!
I can’t say enough good things about my experience with Pete from Rocket Towing and Recovery. My car broke down unexpectedly, and they came to the rescue so quickly. The dispatcher was kind and reassuring when I called, and the driver arrived before time. I wasn’t with my vehicle, but he made sure he kept me updated with every move. He was so patient and professional, made sure my car was secure. It’s not every day you run into people who genuinely care about helping others. I’m truly grateful for Pete’s kindness and great service. I’d absolutely call them again!
Went through ford roadside assistance and explicitly explained that a flatbed tow truck will not work because of where my vehicle is And we could not get the car in neutral. First tow company came out and was like yeah I’m sorry but we can’t help you need a dolly truck which we asked for the first time. Called roadside assistance again and requested another tow truck which was even longer wait time but she shows in the notes in all caps that a dolly truck was in need. Rocket towing calls me and my first question is are you a dolly or a flatbed he would not answer the question and told us that they are rocket towing and that they are all 5* reviews and never had a problem and was very confident he can do it. Wouldn’t tell me if he was a flatbed or not. After waiting 2 hours he shows up and within 5 minutes he is leaving without my car.
Basically wasted my time and to the point where ford closed 1 minute after he left and I couldn’t get help. It really frustrated me how cocky he is and through it all he wasn’t going to be able to do anything and all he did was waste my time. Now I’m stuck and won’t be able to get another tow truck until the morning.
I wish I knew the gentleman’s name so I could blast him but unfortunately I was already so upset the minute I saw him pull up with that flatbed.
Rocket towing do better and actually read in the notes before accepting the job in addition make sure your drivers are competent and less cocky.
I was referred to Rocket City Towing and Recovery by my insurance company USAA. The person that came to assist me was Brenton Humphrey. Brenton called when he was 10 minutes away and was here right as expected. He was very customer service oriented and hilarious. He knows his job very well and provided excellent service with a smile and laughter. I would recommend this service and especially Brenton as your service technician. I will use this company again in the future because of Brenton
I locked myself out of my car and Rocket Towing and Recovery sent someone so fast to help me out. Brenton had excellent customer service and was quick, and professional. He literally had my door open in less then a minute!!! I would definitely recommend them if you get into a bind like I did!
I had my car towed today and I would highly recommend rocket city towing, highly professional, very courteous If I had to use rocket city towing and recovery again, I would highly recommend Brenton. He made me feel extremely comfortable of safe and I cannot say enough about him. He is the nicest gentleman and again being a female feeling safe in that situation was a wonderful feeling thank you to rocket city towing. Brenton is very much an asset to this company. Thank you again.
Professional and polite. It didn't take them long to get me either. Maybe thirty minutes total from placing the call and giving information. He took some pictures before he started, while my Silverado just sitting in a puddle of fix-a-flat , he hooked it up quick and got me to a tire place. I hope i never need them again but IF I DO, I know who to call. O yea it was $95 , I can't complain.
Tim was so kind and professional. He was at the collision center within minutes and had the car towed right away. I was not able to be there in person so he really helped me out by listening to detailed instructions and making sure he got the keys and car over to my mechanic with no issue. He ensured to really take care of all of my concerns
The best tow company in the area. My insurance company had sent another company out and after a 3 hour wait we finally had them send out another company and it happened to be Rocket Towing. The gentleman Tim that showed up was an awesome human being. He got there in less than 30 minutes after getting the call and was nothing but kind and professional and you could tell really just wanted to get us off the road. Hands down the best tow company out there. Fast, reliable, honest, and friendly. They won my business over for sure.
I needed a tow because of my check engine light on my Ram truck, State Farm sent out Rocket Towing and Recovery for the tow. DJ was the driver he was friendly, professional, and courteous. He called me when he was enroute and texted me when he dropped my truck off at the dealership. 5 star experience all the way. If you guys need a tow check out this company and ask for DJ you won’t be disappointed.
We had to request roadside through USAA, Rocket City Towing arrived quickly. The driver called us to verify the location and was very professional/friendly on arrival. He got our car loaded up and dropped off very quickly. I recommend this tow service to anyone needing it.
I called RTaR after looking at the ratings here and I'm extremely happy. Bill answered my call professionally and genuinely. In no time he gave me a quote and I just felt it was reasonable and everything just sounded right.
I talked with my wife and we decided we don't need to call anybody else. We went with RTaR and they did everything right and perfect.
Terry M. brought us our 2500-lb container from the Nashville Port and dropped it off here in Huntsville. He was very friendly, considerate and professional.
Thank you Bill and Terry at Rocket Towing & Recovery. It was a joy to do business with you all.
I can’t give enough praise to Rocket Towing and Recovery . I was traveling on I65 when our Dually started having serious issues and not safe to drive I live over an hour and a half away , about 100 miles from where I was broke down . I reached out to a dear friend who is familiar and knows the owner of Rocket Towing and their. precise work . My friend called Bill at Rocket Towing and Recovery .Bill immediately called me and assured me that he would take care of us . Bill was very professional , friendly and helpful . It’s a terrible feeling being at the mercy of a business that you know nothing about , plus I am very peculiar about my vehicle . It’ only had 15,000 miles on it so I was already beside myself . The wrecker driver (Daniel) sent me an ETA and he was right on time , very polite and professional . Daniel even sent us a picture and notification when he dropped of our Dodge at the dealership . It’s easy to see why this company has such high ratings , they go above and beyond to help people out of stressful situations . I live north of Nashville and having a bad situation turn into something positive was a relief . Superior Company .
My Jeep ended up having a busted oil cooler that needed to be replaced. The event happened after I got to work. I work 2nd shift and get off late so my wife came and picked me up after work. The next morning I started looking for tow trucks in the Huntsville area. I looked over the reviews for Rocket Towing and Recovery and decided to give them a call. They were able to help me promptly and take care of my unfortunate situation. They sent a nice gentleman named Daniel, who was able to get my Jeep on the flatbed and off to the repair shop. Everyone I spoke with at Rocket Towing was very helpful. Like most, my days are pretty hectic and they handled my situation fast and efficiently! I would highly recommend this company to anyone who is in need of towing and recovery services!
Tim was an Awesome individual!! 10/10 Definitely would hire again. Got my tow from the house to shop with tremendous care & safety. The best 5 star family towing company I would definitely recommend
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