AAA Charleston in
Charleston (WV)

My wife and I were able to get our international driver's license in 45 minutes. Staff was extremely professional and answered all our questions. He also provided a list of countries that honor the license and ones that don't explained what they do accept.

Always a great time with AAA! Great music, great theme parties, prizes, tons of dancing. JK adapts to make you party uniquely yours! His entire team is #1.

Back in April 2024, my sister and I met with a Travel Agent at AAA Charleston WV in regard to an all inclusive resort in Riveria Maya, Mexico. She prepared a quote which was twice the amount of the direct reservation at the Barcelo resort for 7 days for 2 people. She insisted that the rate was per person when fact it was per night as it stated on their website. She argued with me and I called the resort directly after we left the office and in fact it was confirmed it was per night, not per person. She had quoted over $4,000 too much for the week. Needless to say, we directly booked with the resort. We booked at the price of $4200 for 7 nights for 2 people where she quoted over $4,000 per person for direct flight and resort costs. Lesson learned. Do your research first.

We went there to obtain international driving licenses, staff were great, process was efficient, and they have a lot of great travel items for sale there as well.

Staff were very friendly and helpful during my visit to AAA Charleston WV. Many items for travel in the store suitcases, travel pillow’s ….etc, currency exchange is also available. Plenty of parking and easy to find.

Nice, sort of friendly, clean AAA facility. I got passport photos done here. Good parking out front. Quick in and out. Bring your AAA card for better rates.

The red leaves on the trees, the static making them shiver and shake more than they move when the wind blows them away. No real flow to the aesthetic. The sounds of the birds seeking refuge there on a cloudy, chilly day. The sound of songbirds was just as memorable as the bright colour of leaves. I saw some of the same leaf in ELKVIEW at Little General *ExxonMobil*

I have a premier membership which entitles me to a battery replacement. I have been on hold three different times for approximately an hour trying to get a reimbursement form bc I had to buy my own battery after the tow company did not have a battery. This will makes the second time I have paid for the battery myself. My premier membership is a joke.

UPDATE: AAA has contacted me and resolved this issue to my satisfaction. AAA charged $1400 and problem recurred within minutes of leaving shop. Towed back, and they said they could not find the problem.

2nd time ive used this AAA service center. $150 diagnostics charge is tremendously high. The dealer was only 90. First time ive ever been asked for a deposit and felt pressured by txt messages to get my car while under going a medical procedure after they had been informed. Was told it was AAA policy. I'll stay with the dealership next time. . 10%discount not worth the high prices. Ill stay with AAA towing though. In fairness, no $150 computer diagnostics was need for locked up brakes but work done was very good and i paid the $1700.

Terrible Customer Service. Went in and the lady at the front desk had an attitude. Wasn’t willing ti work anything out with me. Then, as I was trying to work something out with her, the people next to me that were working were talking under their breath about me and then everyone started yelling at me at once. I felt hanged up on because it was a situation between the woman and I not everyone in the store. The workers were terribly rude and not willing to help.

Not good. Out rages labor charges for job that only takes 1maybe 2hrs and a part that only cost 46.00 total cost 754 and change. Midas right down the street did total job part's and labor for 354.79. Won't be renewing my account next year when i can get the same service and not be charged out rages labor charges.

They were happy to install my track tires for me that I had purchased elsewhere. Everyone was professional and courteous. They take good care of the family car too.

Ended up paying out of pocket for a local tow because AAA couldn’t schedule to get me for 2.5 hours. Totally disappointing. The team at AAA got my new tire on for me promptly, which I greatly appreciated, but broke a Ram badge on my rim and didn’t/couldn’t fix it. **Update June 28, 2022 AAA reached out to me after my review. I really appreciate that they took took the time to make things right! They ended up contacting the Dodge dealership and getting me a replacement rim to fix the issue free of charge.

Wonderful Customer Service & Clear communication!!! I had to have work done here while traveling from out of town. Barry took care of our Family Vehicle. Many Thanks!!

Ordered a package to be delivered to this office as an Amazon Hub delivery. Upon arrival the office refused the package. After speaking with a representative he blamed Amazon (of course). Even though the package was properly addressed and arrived they refuse to do their part in the delivery. After blaming Amazon a couple more times the representative hung up on me mid sentence. To be fair, I cannot speak to the quality of their insurance services. Do not use as an Amazon delivery point.

The office manager was very professional and polite. However, the mechanic left grease all over my front passenger seat. What a jerkoff!! Not his car so who cares. Completely unprofessional. I had to clean my seat. Exactly why you need two party integrity. Having your supervisor overlook the end product before returning to a hard working paying customer.

It's too early after the work was performed to assess the quality. I did especially like two things. The professionalism of the gentleman I dealt with and the way the work that was needed and was suggested was presented. ( It's now been a month since the work was performed and I couldn't be happier. My car has been performing without a hitch. I'm especially pleased that the transmission is performing much better than before. Excellent job guys! ) (photos and and explanation )

In town to help family, flat tire. Called AAA, could not have asked for more courteous, professional and caring folks! As always these people as 1st class in all aspects of customer care. Thanks C. Dillard

I've been a member for years even life ins. My husband told me about it I never knew about the garage..I made un appointment to have a B1 oil change and they were so kind and welcoming to the shop..they were fairly fast and were on top of other issue that could be problematic in the future that needed to be addressed. This is a very reasonable price service I'll be back there from now on to take my vehicle back.

Excellent front staff and technicians. First class operation. Also great insurance agents for auto, home and more. Can’t comment on value as I moved here from a state where parts and labor seem 20% less but I’m sure they are competitive. Always a great experience.

Only been once but so far so good. Another shop said I needed a very expensive repair, so I took it to AAA since I'm a member and they said I did not need that. The staff is very professional and love that they text the repairs needed along with photos if needed. This review is for the Charleston SC location, I chose the wrong box-sorry!

AAA Car Care took great care of my Dodge Dakota. They found the problem and corrected it quickly and for a very reasonable price! I will always use them for my engine service.

The car care center is great! Barry gave us great customer service! He did not charge us because it was a part that is under warranty and can be replaced for free at the car dealership. I appreciate his honesty! That's hard to find at some places today.

It sucked. They replaced the cabin air filter but when I got home the glove box fell out. The problem was that they did not remove the glove box arm when removing the box to replace the filter. I repaired the damaged arm and replaced the glove box and now it works fine. Also the air filter access cover was not replaced. I found it laying loose on the floor when I got home but I was able to replace it properly when I repaired the glove box and arm.

Honest and thorough. I had my air conditioner looked at and a tech noted that my car was still under warranty. So he saved me close to $200 by noting this and not simply repairing it there.

My car would not start this morning as I was leaving work, but triple a made a not-so-fun situation much easier to handle. I was so pleased with this service and the employee that they sent to assist me. Willie was prompt, helpful, and friendly. I highly recommend!