I waited 4 hours for a tow and then kept getting sent to voicemail when I called this was uncalled for I called at 4pm to get my car towed it is now 9pm and still no one has shown up they keep changing the time and not answering worst company I have ever had to have my car towed by. Sitting in a hot car for hours trying to find babysitter to relieve the other baby sitter I hope this never happens to their daughtes, mother sister or wife the way they have treated me .

Marsha Simpson

07/23/2022 01:11:38

This company left us stranded in the side of the road for almost 4 hours. Their reason was confusion on our location even though we gave them a specific mile marker. When we called for the 5 time they hung up on us and would not pick up again. Once we picked up, our driver was very personable and efficient. Overall terrible customer service and communication, but good people behind the wheel.

Felix Rodriguez

01/04/2018 20:22:57

Great toe place staff is very friendly. The owners are great people.

McDanielsJ13

10/13/2023 06:50:25

Mountain Auto is unreliable. My insurance company hired them to tow our car. Mountain Auto said they would be there within 90 minutes. Then they said they could not be there. We were left stranded on the interstate for more than 3 hours. I called the dispatcher and let her know I was unhappy. My insurance co found a different towing company whose driver was nice and reliable.

Dawn Combs

12/17/2018 02:10:03

I was recently on a road trip to Ohio when my car lost traction and I hydroplaned into a concrete wall. The police called this towing company to help me out. My family lives in North Carolina so they had a four hour trip to come pick me up. Mountain Auto allowed me to stay in their office because it was already dark and raining. They allowed me to stay there until I could find a hotel to stay at, I was prepared to walk to my hotel and they refused to let me walk and instead gave me a free ride to the hotel. Honestly, made one of the scariest moments of my life a lot easier and treated me with respect and care. Thank you guys for all that you do, I know this job can often be a thankless one, yet you do it with compassion.

Nathan Stover

04/09/2020 20:47:37

Very rude driver left when I changed towing destination. I caught up to & followed him for 20 miles & he would not stop or tell me what was happening. I will not use this company again.

E.L. Reed

05/20/2023 22:25:54

Cody was absolutely amazing!! He picked us up in no time when we were stranded on l-77 twenty miles outside of Charleston. He is such a class act! Absolutely the nicest guy and we are so thankful! Highly recommend. Thank you Cody!!!

Marissa Smith

09/12/2020 13:13:33

I’ve never made a review before on any company or product. This company is so bad that I’m taking the time to warn everyone I can DO NOT USE THEM. I called them to unlock my truck and the dude showed up very quickly (which was appreciated). He tried to unlock my truck FOR OVER AN HOUR. He cussed, dropped ashes on the side of my truck (with one of the three cigs he smoked during the process), and then had the guts to tell me he would be back in an hour with new tools lol. Needless to say I told him not to come back. Mountain auto towing & recovery is trash!

Kirk Price

03/22/2019 15:22:33

Was referred by my insurance. Was suppose to pick car up the following day but came that evening I left my keys with a family member so they came that evening without my permission. Told my insurance company where to get key and they went to their townhouse to get the key they saw there logo on their truck Mountain Auto they took my car and now they say they didn't pick it up and I have eye witnesses and now they are denying they got it. I had to call 911 and make a stolen car report. Don't use them your car could get stolen. This place is a nightmare.

wendy storage

07/23/2018 05:24:20

Service was terrible. I would not reccomend their services to anyone. Going through my insurance company for vandilism to my vechicle, I needed to be towed from my house to the mechanic's. The insurance representative made arrangements and the estimated time of arrival was 9:50am and was advised that they would call me when they were 5-10 minutes out. At 10:55 i received a follow up call from my insurance agent checking on the status. They called and the lady told her they would call me shortly. Another hour passed with no contact from Mountain Auto and I called them. A man answered and I told him I had been waiting and he said he had just gotten in and would call me back and hung up without taking my name or telephone number. I called and cancelled their service and went with Copley.

greatscaledone Ames

08/05/2014 17:11:51

I was very pleased with how the employees treated me and my friend at the tow yard ,they worked well with us and at the end of the day we were able to drive are vehicle out of the impound yard with no problems. Thanks again Mountain Auto <3

CarrieAnn Ellis

06/04/2022 07:54:19

Quick, nice, easy service! Recommend to anyone!!!

Gabrielle Weimer

09/26/2023 18:16:53

Car broke down, had it towed and they “repaired it”. Cost over $1000 and broke down again the next day. Do no recommend their service at all. Charged too much and didn’t even fix the car. Would give 0 stars if I could.

Cynthia Nicole

02/01/2018 23:51:14

Supposed to arrive in "2 hours". After 2 1/2 hours we called and the new estimate was "at least another 2 hours" which really means "tomorrow". Apparently they have 1 driver and if he is busy, forget it.

Todd Carte

02/06/2019 17:11:28

Cannot say enough good things about them. Had an a accident over the holidays due to weather conditions and they were there for us.

Terry Bomersbach

01/30/2021 11:51:35

Im very happy with this company. They recovered my car from a mud ditch. Quick & easy.

Jonathan Rivera

02/15/2018 14:40:21

We broke down, Chris from mountain towing, towed the vehicle and had us on the road the next afternoon. Great guy and good service.

Terrill Johnson

06/26/2017 23:22:27

Awesome company dispatcher and drive amazing people

Cline Painting

07/26/2023 22:31:50

They are very competent and buisiness like. Very accommodating and professional. I would use them again.

Leigh Withrow

04/22/2021 20:22:48

Cody and staff are legit, they are very professional and always friendly. Best in the valley.

C Stover

06/07/2019 14:42:16

Called for a tow. They told me it would be about an hour and a half and a driver would call me when on the way. No one ever called. They totally blew me off.

aint eazy bein weezy

12/19/2021 00:11:16

Was there in about an hour plus us and are friends and family take our cars there

Jennifer Cook

12/09/2017 14:44:42

Reasonable towing company with caring employees

Roger Miles

01/08/2020 09:14:28

Very poor took a long time! And charged to much. Changed wrecker 3 times!

Delisa Merritt

11/15/2016 06:25:57

awesome company, great service!

T.J. Hawley

08/20/2020 12:30:25

Great dependable family ran business

Charles Baldwin

01/07/2019 12:27:35

Good friendly service and quick response

Pam Crowder

11/23/2020 14:27:04

Looking for a part for my car and they had it

Leigh Jackson

04/07/2019 02:00:06

Family owned. Friendly staff.

Leighann Dolin

08/13/2018 02:54:08

Fast and very helpful

Rickie Martin

01/28/2022 13:36:21

Address:	1020 Crescent Rd, Charleston, WV, United States
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 72 Reviews
ZIP Code:	25302

Mountain Auto Towing & Recovery JunkYard in Charleston (WV)

Working time & Location

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Other Charleston Auto Salvage Yards