This place kept my car for 4 days when they could’ve just put my spare tire on it. They don’t return phone calls. They also could not produce an invoice of what I was charged for or how much their services were! The gentleman who charged me $380 could not tell me anything about the bill but he said he received a text message in what to charge me! Do not use this company!!!!! They are scammers!!!!!

Julie Brown

10/17/2023 16:56:09

I just want to say that I got a front end for my truck here reasonably priced, but not only that they came back to the shop after closing so I could get it in my truck before work the next day. Honestly above and beyond service!!!

Ashley Brinkman

02/05/2023 01:56:04

Good people and got me what I needed.

Joshua Cooper

11/15/2023 18:43:58

I would never buy from these people. After two calls and telling me they had my parts needed, I drove 6 hours, waited over an hour to find out they did not have the parts. Lady also waiting there waited over two hours after driving 4 hours to get there and like me found out they were lying. I was listening in the background while they answered the phone and quickly found everyone got the yes we have it right here, come and pick it up. Most dishonest people I have ever met.

Richard Moore

07/15/2017 01:50:01

They've came thru for me every time, came all the way up there to get a bumper and they gave me the wrong size. Okay cool, their bad, stuff happens right. Well I noticed on receipt I had 5 days to return BUT I'd just paid someone $20 to take me to get it and was having trouble finding another way. The woman ending up being hateful and really stressing me out but I spoke with a gentleman that was nice & reasonable! And was going to let me bring it past the 5th day. Like they should've. Thanks (:

Katherine Lemon

04/16/2018 13:32:30

I had to prepay for a transmission before they would ordered it. The day I was to pick it up my transmission my truck was hit by someone while it was parked at the mechanics shop. It was totaled due to the guy was going 125 MPH according to the cop. They would not give a refund. They stated they would have to eat the shipping cost. I stated I would eat that cost due to I ordered it and sounds fair. They stated no they would not. I asked if they would transfer the warranty to the buyer if I sold it with out never using it. They said no. I decided to count my losses and receive it anyway, even though I tried to be fair and they were not. When the Transmission came out I could see immediately it was not my transmission. The mechanic said it was a standard. The worker looked at my receipt and it stated an automatic. See said they would order a new one. I stated that now they aren't responsible for shipping due to THEY sent the wrong one, according to her own words. I tried to reason with her that neither would be eating any money and now we could be both satisfied. She said no.I never received this transmission. I told her I am backed in a corner and don't want to but I will see them in court. She laughed at me and told me to get off her property. I told her I will as soon as I retie my core transmission down. She yelled at me to get off her property. Then tried to physically force me to leave and could not. She said she is calling the police and putt 911 on the cell phone. I told her please do and let's watch the security video with the cops of her trying to force me in the car while securing my load. I am responsible if my load falls off and causes an accident. I won the $2,000 law suit in court. They have failed to pay up to date. This is the most unethical practice I have ever encountered.

Andrew Mays

10/13/2015 22:08:46

I mean, it's an ok place. I feel that because this is WV, there is an extremely limited source on ANYTHING. There's only a few places around the state and you'd have to go really far to the others. You'd really think there'd be more competition for things especially junk auto sales. The environment around this place isn't so great but then again, it's a junk yard lol. There should definitely be a thing like U-pull-it, yes that's an actual place. If this company would let their customer pull it with the employee standing right there, you'd probably make more money. I'd rather do it myself than stand there (by the front office) waiting for a guy, who could possibly have no idea what he's doing and mess my part up, with the added limited warranty (selective parts, I think). The office they have is like a shack, then again, this is WV. 😂 love it, though. The employee are really nice and helpful. The woman in the office and the picker were amazing nice. Thanks guys!!

Amanda Balmain

04/27/2022 10:34:31

These guys ripped me off in a time when I needed help most. My honda had minor damage done to it, but due to a my tire being bent, it was towed here. The engine worked perfectly and it still even drove, but they charged an outrageous price for me to get it out of there, which I could not afford. They also charge per day. I realized that it was a lost cause and I asked them if I could sell it to them. These scam artists said they would give me $100 for it and that was "being generous". The metal in that car alone is worth more than that. These people took advantage of me being penniless and desperate. Based on these reviews, I'm not surprised i'm not the only one that got screwed over by these unethical cowards.

Noel Ceballos

11/07/2016 14:40:31

Literally just got off the phone with some lady who answered the phone by saying "what". I was interested in doing business with this company and she refused!!? Some people around here just kill me. How places like this stay in business I have no idea. If I could hit 0 stars I would. Take you're business elsewhere.

Jason Clyburn

12/07/2015 19:48:51

It was great my friend found what he needed. The people are nice and have a lot of jerky people to deal with. I never had any problems with finding the right parts.

Clayton Brogan

05/31/2018 16:47:12

Lazy ,lieing and fraudulent people. Do not do business with them. Freind of mine went to them to get a wiring harness and seat for his expedition which the wiring harness he needed had to come off another expedition. they had one in their yard and he told them it had to come off of that vehicle. He was told ok and they would have it pulled by the next day . Three days later he had to go down there to make them pull the parts. Instead of the expedition wiring harness they gave him one off an f150.

Lawrence White

07/31/2016 23:00:54

Just called. First call was answered, then the guy started a conversation with someone there. Second call, answered by same guy. Needed 2 parts for 2 different cars. Asked about first part and got a rude NOPE. asked about 2nd part for a 2007 Cadillac and got, THERES A CADILLAC OUT THERE BUT I DONT KNOW WHAT IT IS. Ok, am i supposed to know???? Not wasting my time with these jokers

Dan Williams

05/15/2018 16:18:37

I bought an engine and it needed to be removed from wrecked car. They worked through 3 thunderstorms and got it done Price was reasonable. Just gotta get in my car to see if I bought a good one.

Roy Booth

09/03/2018 11:09:18

Staff was easy to work with and great prices . However sometimes you have to call a few times to reach Somone . Overall good service

austin bowyer

04/08/2019 15:29:23

I love these people, the prices are always good if the part is wrong they exchange it no hassle and they even teach me a little bit while im there

Charles Baptiste

04/10/2017 15:09:13

This place sucks takes forever to get your money back and then they don't give it all back even made threats they need to get off whatever they are on I would not recommend them to anyone place is nasty

BRITTANY Tackett

11/15/2017 19:47:34

They refused my refund when they didn't get the right part. I have to sue them to get my money. Friends have told me stories of other unethical business practices. Baldwins is right up the road!

Crystal Justice

05/20/2014 19:28:52

Real nice people...not just nice, real nice...but then I needed to bring the alternator back three days later...no refund..not as nice

Uncle Heffe

10/05/2019 15:09:16

Sells bad motors ...lies ..They are really weird people ...kind crazy acting ...like bi polar ...found out lots bad information on them from previous customers thru them in boxing me ...beware of lies. Beware of bad motors

Jerry and Kathy Riddle

07/27/2018 13:02:18

Unprofessional,rude and disrespectful and charge 3 times what it's worth new from an auto parts store and when they have the opportunity to make it right they tell you to piss off it's not their problem I would never go back and would not recommend anybody to go there ever

david s

12/26/2017 17:12:15

Person who answered the fone wasn't sure if they had the part I was lookin for

Rocky Simmons

11/25/2021 02:23:47

I think it's under new ownership. They answered quickly but didn't have what I needed.

JK “JonJon” Keeney

11/05/2020 17:30:45

Worst ran company, I drive an hour to pick up an axle that they said they had, get there and they couldn't find it and when they did find it, it wasn't even a complete axle, they had to take parts of another truck to complete it, had to make 3 trips out there to finally pick it up

Adam Neupert

02/10/2018 14:57:31

Lots of parts.hard to get ones they got em...best prices around

Ronald “WVron” Fowler

06/24/2018 15:19:38

They are a scam! Do not go there unless you want to lose your hard earned money!

Lisa Kernell

09/17/2015 22:27:49

They sold me a tire with a two inch split in the sidewall and didnt want to refund my money either

Robin Weddington

08/20/2015 00:37:06

Great place to find parts at a good rate with friendly staff and owners.

Billy Cadle III

06/24/2017 19:00:56

Guy went outta his way for someone from outta town wit kids kudos J&J's

Billie Hicks

10/14/2019 20:34:17

They'll do their best to fill your request.

April Weaver

11/06/2017 03:58:02

Well they got me the part but Its like their HEART wasn't in it.

Donald Vannoy

05/15/2018 03:45:52

Address:	529 Falcon Dr, Charleston, WV, United States
Services:	Salvage yard
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 115 Reviews
ZIP Code:	25312
Open Hours:	8:00 AM - 5:00 PM

Friday		8:00 AM - 5:00 PM
Monday		8:00 AM - 5:00 PM
Sunday		Closed
Tuesday		8:00 AM - 5:00 PM
Saturday		Closed
Thursday		8:00 AM - 5:00 PM
Wednesday		8:00 AM - 5:00 PM

J & J Auto Salvage & Parts JunkYard in Charleston (WV)

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