Talk about a class act and a first class business.
When I first talked to Jeff from the other side of the state regarding my Granddaughters car that was broke down, he told me that it could be two to three days once the car got there until he would have the time to look at it.
Had the car towed there on Monday and he called with it repaired on Tuesday afternoon.
Talk about under promise and over deliver.
He was forthright and fair with his pricing and he went above and beyond what I had expected from being not a "Local".
He greeted and treated my Granddaughter with class and dignity.
I HIGHLY recommend the business and look forward to having him maintain her car.
Called on Monday January 6, 2025 to get a estimate on sparkplug replacement as of Wednesday January 8, 2025 no call back. Also said you have to go through fender wells to get spark plugs. It's all done from top of motor. New mechanic time.
SAVED US!!!
My husband and I had a wonderful trip planned to go to Seattle. Our car however, had other plans... Our alternator started going out, and the nice folks at Les Schwab suggested we check here.
Jeff was so nice, and understood we were in a time crunch. The mechanics were getting ready to go to lunch, but instead helped get us back on the road in about an hour!
Million out of 10 recommend!
Saved us when we were in a bind and just traveling through. Were able to help us SUPER quickly, were reasonably priced, and were the nicest people! I wish I lived in town so I could visit them more often!
They kept me informed of what repairs were needed and got it done quickly and I felt I was treated fairly. I am planning to come back here next time I need car repairs.
My car is a piece of trash, so it’s been here many times and ive always been impressed. They never overcharge you and never try to trick you into doing work you don’t need. No charge for a diagnosis! Jeff always calls and tells me what’s wrong, what he needs to do to fix it, how much it will cost, and when it will be done.
State Ave is quick to book compared to others and stay on quote unless they discuss other repairs discovered. They even show you the worn parts if you wish.
We needed a job done immediately. Jeff was able to accommodate us , did a thorough job and followed up in a timely manner. I highly recommend this business.
We love State Avenue Auto & Muffler! We have been bringing our Ford Ranger and Subaru Forester here for years! They are honest, reliable, and realistic about cost and time.
We are still very happy with SAA&M, they always treat us right!
I bought a 2006 Honda CRV. The guy I bought it from had just 5 months earlier spent $2000. on a timing chain. I had it for two weeks and the timing chain came loose and it destroyed the motor. They wouldn't honor the warranty. Thejust lost two good customers
Very very honest people. Was told by another mechanic that my brakes needed changed. Ended up taking it here and they told me that I had over 40% life left and that the other mechanic was probably just trying to make an extra buck. Honesty like that is hard to come by. Didn’t charge me a thing after checking all 4 of my brakes. Couldn’t recommend them more.
Shop did not honor appointment made. When called 5 days prior to appointment was told that the appointment that was scheduled was instead a drop off two days later than card given. They do not honor the card with date handed out. Will not use a service that changes appointment without warning.
This is my go to shop only had to take my car to the shop once cuse my normal good old dad said no he didn’t want to do it ! But I had my alternator and my belts done and it was very good priced for parts and labor and the guys are very good home town people who treat you right it’s been a few years but thank you guys !!! Highly recommend state ave to anyone !
So far so good. Very little parking off street. Very busy shop that's booked out 10 days to 2 weeks which is quicker than most. We have a vehicle there currently awaiting an estimate. Will update as soon as we finish doing business.
Well, since our insurance decided not to repair the vehicle we will be doing the repair ourselves. Staff was friendly and understanding. I can recommend them for any work you may need.
I took my F150 in, to have an engine problem evaluated, and to get a quote to repair.
I was contacted within 90 minutes, with news that the issue wasn't as bad as I had feared.
I had my truck back that afternoon, with a repair cost MUCH less than I was planning for.
Great people, great work!
I was very pleased with this shop. My wife and I were headed up to Seattle for a few days away for our anniversary when 50 miles from home we began hearing an intermittent scraping sound from beneath the car. I was confident it was just a plastic underliner tray but didn’t have the tools I needed to remove it on the roadside on a 100 degree day. Not only did these guys throw it on a lift for us in only a couple minutes, they actually resecured it for me rather than remove it. I was in and out in about 20 minutes which was wonderful since it was near closing time and this could have really delayed our trip. On top of that they wanted only a nominal fee for their time, they would’ve been well within their right to charge me a diagnosis fee or hour of labor, but they took the high road and helped us out when we were a bit down on our luck. I respect this place.
I really trusted bringing my cars here... at first. The owner would often fix small things for me without charge. I felt I could trust him to be honest, but due to the high turn over rate, I feel like I dont get consistent service. An overheating problem in my car was overlooked by this shop and my thermostat wound up melted shut. Jones automotive helped me find the problem to get it fixed, but at that point my head gasket was cracked rendering my car useless. I gave this shop one last chance and brought my new car here for get a belt tensioner replaced for $400 and had to come back 3 times because my car kept squealing. My car STILL isnt fixed, bit I give up. I'm not spending any more time or money at this place.
State Avenue Auto & Muffler saved our bacon! After days of shopping and hours of packing, we were finally on our way from Maple Valley, WA to Western Oregon University to move our son into a dorm for his first year of college. We were almost halfway (Chehalis) to our destination when we noticed our van’s electrical system wasn’t charging. Trying not to panic, we called around to local repair shops, and after a couple of dead ends, someone recommended State Avenue Auto & Muffler. We were able to limp across town in one piece so they could take a look at it, but like the other local shops, State Avenue wouldn’t be able to do the repair for about a week. We regrouped as we tried to decide what in the world we were going to do: how/when/where to get the van repaired, how we could salvage our excursion, and how we could get our son moved into his dorm in time for school. Well, State Avenue came through in a big way for us. They saw what a pickle we were in, and generously offered to fit our repair into their schedule in order to have it completed in time for us to pick up on our way home the next day. So we left the van in their capable hands, rented a car from Enterprise in Centralia, had a successful college move-in experience, and picked up the repaired van the next day on our way home. Thank you State Avenue Auto & Muffler! You saved our bacon!
Took my car to Jiffy Lube and they put my air filter back in backwards. State Street put it back in correctly and switched off my Check Engine light for me free of charge. They were too nice!
Jeff and the crew are the best in the business and never do anything you don't need done to your car. Their prices are very fair and they always make sure your car is done right! It's hard to find this kind of honesty and professionalism in an Auto business.
Jeff was great he did a diagnosis on it and called me with prices so there were no suprises when I went to pick my car up. Will recommend to family and friends will bring all my cars to him for repair and maintenance.
This is the best auto repair shop I've ever worked with. Whenever I have a problem with my car they fix it promptly and will let me know exactly what was done. If they find an extra problem they will contact me before they proceed letting me know upfront the cost. They do not suggest unneeded repairs.
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