What clients say about B&R Auto Wrecking in Chehalis Village (WA)
Done business here at this location long before they became B&R. If anything it's gotten better because now they're in a network of about 20 yards all across the western US. I've never gotten a bad part from them.
****Editted 2/2/26****I feel it deserves mention that Jeremiah, location manager, reached out to me directly to discuss my recent experience. His determination to correct the situation was above expectations and his willingness to assist with locating the items I'm in need of were very helpful. My updated review reflects how positive of a follow up conversation I had with Jeremiah.
***Original post*** I've used this yard for many years and had never had a single negative experience until today. Matter of fact I advised friends and family to make it their primary yard based on my previous experiences. I won't even walk in the door moving forward if the same young man is working the counter as was this morning. Customer service of any form seems to be non-existent in this young man. It seems his sole focus was whatever was going on with his cell phone. Even after being patient and waiting for him to finish up, his response left me feeling like I was only a disruption and an annoyance. I'd drive 80 miles away to another yard or pay twice as much on eBay than have to deal with him again. Too bad 1 person can taint the reputation that others had worked hard to build with their valuable customers.
(Update: 12/12/25)
Called before coming, asking for a couple of small parts, and was told I could get them at a very low price.
Showed up at the place, and a younger guy told me that person was wrong, there was no yard access, and they only deal in 'big' parts now; the smaller stuff is trashed. He basically whined at me about having to go through another request process for the parts I needed as well, saying that it would cost too much anyway; I didn't realize the yard defines my budget. Very snarky attitude.
Anything they do sell online now goes for a minimum of $50. Don't bother coming here or calling. They're a disgustingly corporate-centered location now.
(Update: 1/3/25)
Apparently they started charging $5 for entry to the yard in November of 2024. I'm disappointed this wasn't posted on their site or this Google listing.
I wouldn't mind the fee if they had an accurate inventory of parts and cars on hand, but they don't. You're effectively buying a $5 lottery ticket.
(Original review below)
Helpful staff, and very decent pricing. Don't forget to bring a pair of solid, tall mud boots; there are numerous aisle-width ponds present during most of the year, and vehicles are often sitting in small pools of water.
I would give five stars, if not for being splashed twice by employees driving scrapyard vehicles far too fast through adjacent puddles.
They sold me a rearend thats rusty and it leaks oil because its so rusted and it was out of a 2005 and I needed a 2000 and they refused to exchange it because it was past the 30 day warranty
I ordered a hood that was in great shape and color matched my vehicle so I ordered it for the sake of not having to paint it but when I came to pick it up there were some scratches from transport which i was willing to work with but then the employee that brought out the hood thought it would be fine to set it down on the cement floor and drag it across the cement to set it up on the wall in front of me and scratched off all the paint on the corners of the hood which will now cost me more money to get it fixed
This place used to be my favorite salvage. Its right down the road from where I live, and if I needed a part I knew I could go in and find the part I needed by looking through the yard whether they showed it in inventory or not.
I've bought several parts that they didn't show in inventory from them.
Now they no longer offer yard access so if they cant find it in their computer they will just tell you they dont have it. Oh well, their loss i guess.
Needed a part for my project, looked online for a pick a part or a pick and pull location. Found B & R Auto Wrecking address and hours of operation. When I arrived, I was informed the young lady behind the counter that
"Their yard was closed to public access and has been since May." That might be some important information to update on your website so other customers don't drive for an hour only to be told they have no access...
Drove 5 hours for a bumper that website said was in stock and i called beforehand to make sure and the employee said “Yes, it’s still in stock”. came there to walk around for 30 minutes and find out that the bumper isn’t there and the employees couldn’t find it as well in the whole yard, would not recommend. If i could i would give 0 stars!
I am an avid user of B&R. they tend to have most their ducks in a line. but once I began dealing solely with April Miller my order experience my costs and my ability to locate the right parts has improved exponentially and I will because of April miller continue to use B&R auto wrecking as my first and main source for parts needed on my vehicles. thank you B&R and THANK YOU APRIL!!! sincerely Garrett C
It's a pretty good place to get parts, but unfortunately they're no longer open on weekends and they close their yard to customers fairly early so you really don't get a good chance to pull any parts or look over their inventory.
Staff are not mean or rude and most of whom I've dealt with are friendly &/or agreeable. The company as whole is a different story! Can't really speak to attitude or culture, but from most of my experiences, I've been given the impression of inefficiency and cluelessness. For one thing, it's not easy to simply make a call to your local branch, (as the main number is a central 800 line in some other state). Also, they're now on a third attempt at procuring the correct part, (which in all 3 cases had to be shipped from out of state).
This is an awesome, fantabulous, and truthful business. There was an awesome guy named Austin who is a great worker and met our. every needs, I would recommend this place to any one of the sort. I have never had an easier time finding Dodge Ram 1500 parts!
They had the exact part I needed, the Staff was the extremely helpful and nice, price was the most reasonable available, thanks very much will do business with again!!! I’ve had to go back few times each time the staff is very friendly and very helpful. Price for parts is very reasonable will continue to go here for hard to find and miscellaneous parts always had positive experience at their facility. Thanks
The place is vast! They couldn’t find the model of the car I was looking for but I found one in the yard. Once I had gave the number of the car I found to the clerk he was able to locate more of that model. I’ll be back with my tools.
Went here to get a window for my truck. Been going here for years. Female was very helpful with information and ordering of item. Enjoyed joking around with. Went back to pickup item a few days later male was being harassed by a customer in a negative way when I walked in. Male employee handle the problem very professionally and adult like. This place has always been my place to go to for parts on my truck that you can't buy new. See you soon for a window mechanism. I miss seeing Jack up front....
I buy from this business often, great selection and prices. This time I called in and they told me that they do have the part I’m looking for but no personnel to pull it out until next week or that I could come and pull it myself so I drove (from Portland to Chehalis 60+ miles one way) when I got to the store, the lady behind the counter tells me that the car I need to pull the part out is in a different lot and that she can’t let me in. A little frustrating to be honest. She offered to get the part pulled out and shipped to Portland for an extra shipping cost. I asked her if she could waive the shipping cost since I had come all the way here. She said sorry no I can’t. She told me she wd. waive the shipping cost if I come back and pull the part myself next week( not very funny). I wished they had told me the car wasn’t available for me to come waste my time and gasoline. Without any other options I ended up buying the part here; paying the extra cost for shipping.
UPDATE: A few days ago I was contacted by Jeff from Operations via email and he apologized for what had happened and he went above and beyond to make amendments. Thank you very much for listening to us customers.
I've had multiple really great experiences here. I have got a bunch of parts from them that were all in great condition they didn't try to sell me s*** parts like some other places do and they usually give a price break if they can. It's honestly a great place to utilize if your looking for parts
If you look at most all of my other reviews you would realize that this is more like a 50 star review. You can't beat the combination of great service, great (even negotiable pricing) and selection these guys have. Anywhere else these days prices are insane, selection is non existent and I don't think service is part of business anymore but not with B & R. Either these guys are living under a rock and haven't seen the way every other place operates these days or theres actually great people doing business in the world still
Thousands of cars. Really great helpful staff. Helped my son and I to get the parts we needed. I was lucky to find what i needed after searching several other wrecking yards.
Awesome customer service. Very helpful in pointing you in the right direction to find the parts you need. Good prices to top it all off. Allowed to walk the yard an pull Your own parts. Recommend Making them your first an last call.
Perhaps one of the most organized auto recyclers I've been to. All but one of the vehicles where right where they said they would be, the other one must have been snatched up by the aliens. It's s huge yard so bring your comfy work boots and be prepared for some walking. The staff was quite a bit of help and the woman working the counter knew her stuff, was the perfect person to have as the first person to meet and she worked efficiently! Great customer service, thank you!
I went in today to look for parts. There was a female employee there(cannot remember her name unfortunately) who was SUPER friendly and VERY helpful at explaining the yard to me and handed me papers with locations of each year/make/model of vehicle I asked about.
The reason for the three stars is because B&R yards are very unorganized. I walked around the yard for a good two hours trying to find each one because they just throw cars out there and don't organize them by brand, vehicle type, or anything. Not only that but the double lettered section is not well marked at all. They're supposed to be spray painted on the vehicle windscreens but not all of them were visible. The single lettered areas are a bit easier but some signs denoting which section was what were nowhere to be found.
Lastly, the prices they have are WAY more expensive than Pick-N-Pull. I understand B&R is more focused on them pulling parts to sell but I paid $75 for a single passenger side front fender whereas the driver's side fender for the same car was about $42 at Pick-N-Pull. They wanted $150 for a headlight that had a broken mounting tab.
B&R has a TON of cars that most DIY-focused yards might not have, so they are good for that. They will also pull parts for you and ship it to any B&R location for free which is also nice. Still worth shopping there, just wish prices and yard were better.
They were polite, honest and very helpful. I was told (not by them) that I needed a new alternator. I got a call the day after I dropped off. It was them saying I just needed my battery posts cleaned off, that my alternator was fine. They could have taken me for a $400 repair job! Needless to say, I'm happy to do business with them in the future.
Great service. Walked in and said I'm looking for a tiny little part for my 04 Nissan Xterra. They gave me 4 options of places I could look in the yard (their very nicely organized yard). Walked in with my tools, found what I needed on the first try. Very happy with how easy it was, it would have been harder to actually find it online.
Must recommend! 10 out of 10!
Fantastic service, very helpful can't beat the prices. The yard is very organised each row is marked by letters and they have a map at the counter. They will provide a list of vehicles that have compatible parts. They even went as far as offering to pull a vehicle out and put it up in the air to make it easier for me to access parts under the vehicle. The staff is polite and will gladly answer questions and offer good helpful advice. Best parts yard out of dozens I've been to. No problems on returns. I drive down from Olympia just for the service and competitive pricing.
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