New Direct Chrysler Dodge Jeep Ram in
Wytheville (VA)

My truck needed some work they were quick to get it in for the repairs and the price was reasonable. My truck is good to go now.

Made an appointment for an oil change and software updates. I was told it would be about 4 hrs and they were dead on. Did a great job and explained what may have changed when it was updated.

Went in for a car issue with shuddering. Very clear on process and pricing. Comfortable waiting area everyone super polite. I bought my car from these wonderful folks and they go above and beyond to make aure you understand everything with no suprises

I was traveling from NC and had a car repair emergency. They took me right in and fixed the problem. I felt the price was fair and they couldn’t have been nicer.

The service department went above and beyond helping me get on the road again. Traveling from NC to PA when the truck went into limp mode. They got me back up and running the next day.

The first time I ever dealt with a dealership online and by text and then picked up a great deal on a gladiator truck very very happy with Brandon Hughes the sales an

Decent human beings down there in wytheville va, real good selection of permiuns units also !.

Excellent experience. Took my mercedes to New Direct for repairs. They gave me an estimate on repairs immediately, ordered parts, and scheduled my car for repairs. They done very good job. They can improve on communication because I tried to call several ti.es, bit had to keep waiting and no answer. But I'm extremely happy with the end result. Highly recommend this place.

A pleasant experience all around from sales to financing. A great group of folks to work with while purchasing our truck. Thank you!

Bought a truck from them. I went to look at it and they had it sent to a different dealer after they sent it to auction and it didn’t sale there so they had to have it picked up from the other dealership when they went to pick it up the first time it wouldn’t start when they got the truck almost a month later they figured out that the ecm was bad and replaced it so when I was finally able to pick up the truck it ran and drove fine then when I got on the interstate heading home hit a bump and there’s the death wobble. Other then the long wait and not knowing about that the dealership has kinda good communication to there customers they could use a little bit more of a mechanic knowledge of the vehicles they sale and communicate to customers. They was extremely nice tho

Horrible, I had my own plugs & transmission pan, I figured it would cost around $1200. My transmission pan was deeper, they said it wasn't picking up the fluid. So instead of adding more fluid, they took it off & used their pan. Final total $1892

Very pleasant the salesman Jason Pearman worked hard to satisfy my request and was very patient so I would definitely purchase from them again and I will be using them for my service on my vehicle

Very bizarre experience - I've used their service in the past with no issue (other than ironically having some trouble getting through to the service department). Sent a service inquiry through their website, no response after 2 weeks, so I call their service department. I'm put on hold for 10 minutes, no answer. Call again a few days later, 5 minute hold so I hung up. Called early in the AM a few days later to see if I could catch someone, I finally get a service tech on the phone I'm telling them about my repair needed and the phone disconnects (not sure if it was a hang up), so I call back immediately and I'm back on hold for 4 minutes. I hang up and call the receptionist back and explain my all attempts to schedule service and she shares that they are now (5 minutes later) all busy with customers and will give my info to someone to call me. I get a call with their ID 10 minutes later that rang once but they hung up before I could answer and left no voicemail. No follow up call all day. Such a shame as this location is convenient and the work they did was good, but clearly they don't want the business. Very strange and extremely frustrating - wasted weeks trying to get a repair but will go elsewhere.

All in all, they did do a good job the only thing that kinda irks my nerves a little bit is that they did find a tag light out which my wife had been telling me about for a while and I just kept forgetting, but they did replace it for us he called us and he fixed it. They charged us $10 for it Which I thought was a little excessive but OK that’s fine. I did ask him however I was having some issues and wanted him to hook it up to a diagnostic reader and just tell me what the code was but he said they were far too busy. It turns out it was nothing But all they had to do was hook it up and it literally takes two seconds. The machine is what’s expensive and it cost like 2 to 300 at least from what one of my buddies used to tell me of course nowadays you might be able to find them cheaper, but like I said all in all, they did a great job very thankful They were able to squeeze me in and they got it done fairly fast so I guess all in all four out of five but they were also very pleasant

Parker and Greg worked very diligently to get us the best deal, we are completely satisfied with the outcome of our experience. Top notch sales team and finance department. Would strongly recommend them for all your vehicle needs. Thanks so much JR & Krisin

I made an appointment with Direct Dodge and was given expert advice, and they serviced my truck with everything I needed to have done, plus it was done in record time! Their team was professional and knowledgeable and I will continue to have my truck serviced with Direct Dodge.

Very friendly and helpful. Glad I was able to purchase my new Hellcat from them.

What can I say, the team at NEW DIRECT DODGE JEEP RAM were great ! I highly recommend them ! I’m a OTR expedite driver in a PROMASTER 3500. My van went in “limp mode” after warning lights came on, on dash. I had the van towed to NEW DIRECT DODGE in Virginia, I was approx 30 miles away. I was in a town where I didn’t know anyone. Tim the service writer was great, personable and helped me right away. He got the van diagnosed and got me in pretty quick. JoLynn at the front desk welcomed me and took the time to get me going ! Thank You ! They got me in and on the road pretty quick. I was in a town where I didn’t know anyone. Great job and Thank you ! Mike V. Owner/Operator Estero, Florida Signed on with C&M Transport in Painesville Township, Ohio

This dealership despite small helped us out as we are traveling to close on house selling and then see our daughter before she deploys. They looked into issue and was able to fix it. We were back on the road towing our RV by 2 pm! They are my heros

They was really respectful a they really done a good job…they got me a truck a that’s really good because my credit was bad and they still got me one an I really appreciate it. They all was nice and very respectful. I highly recommend them to everyone I know. I have told everyone since I have been bad he to go to them if they need a vehicle

Thank you to the service team here for getting me in and out with a coil pack cylinder 1 misfire on my Ram Cargo Van. I live and work in the van and I really appreciate you expediting me along! Quick turn around, attempted to work with my warranty company and answered all my questions. Thanks ya’ll.

This sweet dealership was amazing! Jared was my sales man. He was so patient with all of my questions. He showed me all the ins and outs of my new Jeep and helped carry my things from my old car. Greg made the financing process so easy. I would definitely recommend them to my friends and family!!!

The salesman was very nice and polite very friendly everything went smoothly. I had another car loan from a previous total loss claim but that was explained and that didn’t cause a problem. I would definitely recommend New Direct and Greg.

This team is outstanding, went above and beyond to help me out! When other car places wouldn't, didn't quit working until they got me into a new car. Ask for David Barksdale (Mr. Bob Ross) he will do you right.

They were amazing! David my sales man made everything smooth and easy. They really had my best interest at heart. They made sure i was happy and got what i needed. I LOVE my new ride

We broke down on I-81and we were able to make it to this dealership. The people were super nice. Parts to fix our rear in our truck would have taken a while so we got towed home. The dealership let us stay in their parking lot til the tow truck got there. Thank you so much!!!! Dave and Amy Bosco

I wanted to be happy about this experience but it started sour. Went ok when they had the sale finished then the vehicle was delivered damaged. Which some of it we didn’t see till the next day because we had about 30 seconds to look it over before the driver wanted us signing papers because he wanted to drive back. Large scratches on the roof. Damage to the passenger front wheel. When you bring it up to the dealership they just want the estimate from a body shop. No other words. Just give us the estimate. The navigation screen is delaminating and we let them know this by email but they have ignored us there as well. The title team is horrible. We had to double pay taxes and fees because they didn’t file the right paper work with north Carolina and we also had to go to the DMV which should never happen. They are very unknowledgeable if buying out of state so I would stay away. Again I thought things were turning around at one point but now I’m out a ton of extra money. I have huge scratches on the roof that they won’t fix and god knows what other damage because there were way more miles On the vehicle than they told us when we bought it. I’m assuming it was a toy for them for a bit.