What clients say about LKQ North Virginia in Dumfries (VA)
They must get commission
these people are rude as hell! They hang up on you or put you on forever hold. Seems as though they only want to serve shops because you push 3 as the menu states and then when they find out you're not a shop they either place you on forever hold or hang up on you. The first guy was really rude and just hung without saying anything the second one was Willy although he wasn't as rude he still transferred me somewhere else when he could have simply taken care of me DONE HERE! They left me on hold till they closed. Hope you get shut down cos it's obvious the owner doesn't care he has done absolutely nothing to change anything by the looks of the reviews!
Best place to order parts Very very reliable excellent parts , you should know what you ordering they will give you exact part matching with your car VIN I have been ordering for last 18 years never got Disappointed
This place lacks customer service. In all the time I've ordered parts from this place nobody communicates over the phone that it's 6 months or 6k warranty. They just mention 6 months warranty. The manager then tells me it's mentioned on the paperwork. It's true it's mentioned in the paperwork but in very small font that anybody can miss it. I go by what's told over phone which is 6 months warranty. And now you are telling me I have to read the small print on your receipt because you guys are being really shady over phone and not telling me the truth over the phone that its not just 6 months warranty but 6k warranty too just to sell the transmission. I'm down $2500, its my fault for trusting this company that what they say over the phone its true. I'm very disappointed, I thought I could trust this company and they were my go to for used parts, but after this I can't order from them anymore. And I called around for warranty policies not every company does this but some do, so make sure to ask properly over the phone and not believe what the sales rep tells you over the phone because they will do anything just to sell you the part because they work by commission.
Bought Engine Installed IT Didn't Work Asked For A Refund Or Exchange They Said We Didn't Install It Correct So No Warranty This IS Stupid, worst customer service. They will tell you that you have 6 months warranty but when when its messed up they will not honor the warranty
I cant get a refund or exchange $1500 Gone to Trash Do Not Trust Their Warranty Will Never Buy Parts From them Again
-5⭐️ is what they deserve.
This company is a fraud!
They sold me a transmission that they never had and wasted my time for almost three weeks!!
The sales manager is the cherry on top. Go to a local junk yard instead of wasting your time doing business with this people.
After lots of arguments the only thing they will do is a refund. The lady lady called SHELLY in sales department doesn’t know the difference between Hyundai and Lincoln transmission.
DO NOT GET ANYTHING FROM THIS BUSINESS!
Ordered an axle for f150 supposed to be next day next day we were stop number 36 driver never made it the following day we were stop number 33. shouldn't they start from where they left off? long story short driver still not here as of 5:00 pm. we have $40k truck on the lift waiting for axle shaft.
The people on the phone are decent but they never seem to get the right part delivered. Almost feel bad for the drivers doing big deliveries and wasting gas. Only if they could somehow figure out what part is ordered and what part is being shipped.
Super helpful at Front Counter w/paperwork and ensuring got 37 back for providing used wheel rim. Excellent customer svc!!
P/U part in yard office was another helpful employee. He took wheel rim n powerwashed it for me. Super effort and appreciated.
Super operation n decent prices!! Outstanding staff!!
Right now they're not at the top of my list because they lied. I asked them repeatedly are they sure they can get my part in on the day they promised. Called for my part and guess what? It won't be here til Monday. Surprise surprise. I could have went to another place who cost less and I would have had my part in TWO days but because I took the recommendation of a mechanic, I am waiting a week as opposed to 3 days like I was promised.
They can get any kind of automotive part for you cheaper than dealer OEM but still kind of high but I guess that's the way life is nowadays. Great service friendly people enjoy the time with the guy that help me out
Called them and immediately they found part for my car and told me it would be available at 4pm. Got of work and got there an hour early and it was ready to go. Customer service was 100%, even the gentleman at the counter answered all my questions. Will definitely be going back for future parts...
Searched all over NOVA for a replacement engine. Wish I had started with LKQ, but hey, I needed the hard knocks to learn. Found a great selection, great prices, and most of all FANTASTIC service from Keith R. at LKQ. Great engine! Thanks LKQ!
Would like to give a "Shout Out" to Chad Bullock and his Team at LKQ located in Dumfries, VA. They have provided great customer service. Totally recommend this place. They are very professional in what they do. We found the part we needed, and for a great price. Once again totally recommended. Thank You Chad and your entire TEAM!
When I told the workers who I was (Jimmy) hung up on me. He had me waiting on a part for a customers car and did not inform me the part would still not be taken off the car 2 days LATE. Now I can’t get them on the phone. This place is a joke
Don’t waste your time with this group of idiots.
I called for fuel pump assembly they told me they have it I drove an hour to there when I got to there the salesman called Cris Thomas told me is not ready yet you have to come tomorrow. When I came back the next day he sold me a broken fuel pump how great service. The worst people are there.
Do not go to lkq in woodbridge Virginia. So far I’ve had to go 4 times to get a spare tire. They can’t even get that right. Wrong size, wrong vehicle, no one pulled the tire out of a trunk. Nothing but excuses and terrible service. How is this company still in business?? If you order online no one there can help you, you have to call the 800 number while your standing there to attempt to get the part you actually ordered. Ridiculous. Rip off. Incompetent. Better off going ANYWHERE BUT HERE.
The best part But the worst people working there. Put me on hold overtime call . over 10 minus each time . Hung up called again same thing . Not once daytime I called ..
I called to get an alternator for my wifes car.. best price and service around. I called and when i got there . They had it ready to go. I Highly recommend this place.
Horrible customer service, terrible quality of parts. Almost always you need to return their parts. Over priced. Stay away from this place . They employ people that don't know what they doing with horrible attitudes
Looking for a fuel pump I call earlier and was told they have one in stock,get to place they didn't even pull it yet,...."so ok right there I'm piss off"but ok I'll wait until you, I was told they will call me,"but of course the customer had to call back".....I call back two hours ago just to hear that they don't have it.......bad customer service
Deryll Minor from LKQ sent me a defective fuel pump for a Toyota RAV4 and he refuses to take it back or send a driver to pick it up. He does not answer the phone, I do not know how a great company like LKQ allow someone like Deryll D. Minor to be in customer service
Super selection of graded reuse parts and rapid lookup or ordering once you get past the telephone hold. Good prices too even on hard to find items. Friendly, helpful, knowledeable staff is extremely quick to find items and pleasant to deal with.
I order seat for my customer and they told ne it will be here monday it never came so i call them 2day after but now they are saying i was not there but i was there all day and they told me theybare going to send it for last time i call them 4pm and they told me i need to come and pick it up and when i was talking to 4 people who work there they all have horrble customer service i will never get any theing from them
We attempted to order a wheel for a customer and was told the wheel was on the truck to be delivered on a Wednesday, told the same thing on Thursday and again on Friday. When we tried to actually find out where the wheel was and when it would really be here, it was virtually impossible to get someone on the phone and when we did all of the information we got was conflicting and no one really seemed to have any idea. There overall customer service is horrible, and it would appear that no one there really has a clue what is going on. I would advise purchasing parts from any other parts dealer.
LKQ Better Known as The Biggest Rip of in the Used Auto Parts Business They will sell you Used Transmissions Knowing That they are no good and then they refuse to give Back up there warranty be aware
Ordered a transfer case July 1st. Installed it only to find out it's defective. No big surprise since it was a used part. Called got another delivered a week or so later, also defective, called for a third, also defective. Had yet another delivered and it was delivered broken. Requested my money back 2 weeks ago and no one has come to pick up the last case and they won't refund money. I'm out several days of work and the cost of the part. LKQ is a poorly run circus at best. I've been bounced to several managers voice mail and they're all on vacation!
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