Modr's Service Center in
West Point (VA)

I went in for an oil change and they noticed that I had other issues wrong with my my vehicle and this is very appreciative. They looked out for my best interest very friendly, helpful people I will use them in the near future.

Had to have my transmission replaced did not take them very long to do this very polite people I will use them in the near future

I get all my vehicles serviced there and they do a great job! Couldn’t ask for better service.

The service was good and they got my car diagnosed the same day.

Had 4 tires mounted/balanced and put onto my truck. Very nice folks , almost no wait time other then the time of labor. Plenty of employees. Little pricey, $200 for mount and balance. But very quality work, I'd use them again for sure.

Had a few big issues on both family cars. Staff was amazing and understanding of the financial impact. Never tried to oversell and were above board, even advising me to take one issue to the dealer to ensure it is handled by an expert. I will never take my cars anywhere else.

I moved away from West Point but still bring my car to Modr's. They are honest, fast, and friendly. Modr's is trustworthy service at a good price. The best is the business!

Modr’s always goes above and beyond for this community. They have served my family in many ways, always doing a professional job, always making the time to get the job done. We recently got a fishing license there and they took extra time, even as they were preparing to close for the day, to get it done. We appreciate and highly recommend Modr’s!!!

I highly recommend Modr's towing service! Joyce gave me A-1 customer service and made sure that my daughter and I were ok. The tow truck driver, Robert, was very personable and made the 45 minute ride home a pleasant one.

I cannot say enough good things about Modr’s! During a time of emergency and stress, they were a Godsend and fixed my punctured tire so quickly and easily, even checking in with me as I tried to get my car to them. They truly care about their customers and I am looking forward to using them again in the future! They even have the cutest little shop/waiting area with an array of cool vintage items. Thank you again!!!

My wife and I were traveling on rt 64, when our truck started having displays popping up. We pulled into rest area in New Kent. Not knowing any repair shops close by, we did a search. Luckily we called Mohr’s. The person that answered the phone was so nice and comforting. She understood that we were on our way to a short vacation and said bring it in and we will get it looked at right away. When we arrived, she again noted the urgency, and wanted to get us back on the road. Mechanic was friendly and very helpful. Highly recommend for honest and friendly service

Heard good things about this shop so I gave them a try last summer. Dropped my PERFECTLY WORKING SUV off to get a new (used) car checkup and some estimates done (AC work and door lock repair), after having it for 3+ weeks I pick it up and the entire drive home was filled with shaking like something was misaligned and a loud metal on metal grinding noise. Took it out twice after that and it only got worse but i couldnt pinpoint where the noise was coming from, and i didnt want to take it back and risk something else getting broken so i haven't driven that vehicle since last June. I don't even like getting gas at this shop from that experience.

They seem honest here. The employees are nice and straightforward. Cash is king here, if you pay with credit you will have an extra transaction fee waiting for ya. This is my go to here in West point for sure.

I absolutely love Modrs! They’re my go-to for gas and oil changes, but they’ve also handled tire patches and spark plugs for me. The staff is always so friendly and genuinely pleasant to be around. It’s a great place not only for reliable service but also for the happy faces of the staff.

This is truly a mom and pop shop that care about their customers and people that need help! I was doing a job down the road as a mobile mechanic from Norfolk VA, one of the bolts snapped off for the thermostat housing and no questions asked they jumped in to help me, gave me water, asked to make sure I had ate! Will definitely recommend them to my friends and family in the West Point and surrounding areas!

Currently over seas in Israel on some secret squirrel stuff. lol. My car needed new tires put on and an oil change. Things I normally handle, but my girlfriend has my car as a second vehicle if needed and I called Modr's and talked to a wonderful lady Maddi. She was extremely helpful and polite. The owner should be very proud to have such a person representing their company. They knocked it out quickly and couldn't be more pleased with the entire transaction and service. Being out of country and having to rely on a business when something goes wrong is hard enough and even harder to find someone honest these days. I will definitely use them again whenever possible. Thank you Maddi.

I've had these guys replace a clutch and a turbo on my car, and I'll continue to use them for any automotive needs. They have great customer service, fast turn around time and offer good prices especially with today's economy. They will also warranty their work.

This place is a relic of the past where you are seen as a real human being and not just a wallet. Words cannot express how genuine and caring this shop is. I have lived in town for over 15 years and had never step foot inside until today and let me tell you, I was blown away. My issue was minor, but pertinent nonetheless, and they genuinely heard me and understood how important it was for my vehicle to be back in my hands as quickly as possible and made it happen. Thank you Joyce and everyone else at Modr's.

I was on vacation with my family they were closed left my vehicle there overnight. I called them first thing in the morning and Joyce the office lady was super nice and got her guys right on it. Fixed the problem and was able to deliver the car to us for we had no other transportation and was still able to stay on schedule with our reservations and vacation. Thank you so much I highly recommend these wonderful people.

Literally the best shop within 100 miles! I have never dealt with anyone more helpful and understanding. Due to my error they had to go back twice to tow my vehicle and they did it with a smile! They also repaired my vehicle a few months ago for less than the original estimate when no other shop could even figure out what the problem was. 100% recommend these mechanics !

This is by far the worst service I've had done to any vehicle I've owned. I asked for updates never called me not once. The work requested to be done was new plugs and wires the plugs and wires are junk. I also asked for them to do an inspection they never did that. I had my vehicle professionally looked at and found out that when they had remove the driveshaft from the differential and sent it off to have it worked on when they got it back they installed it and didn't even bother to put the fluid back into the differential that was lost it was low two quarts. And also the mechanic lied to me and told me that the truck had a carrier bearing which it does not my truck left from there with the differential messed up. They want $1,300 for this work. If you bring your vehicle here to have it worked on I personally feel sorry for you for the amount of money you're going to have to fork out to get your vehicle right again. Oh and check out the joke of a review underneath mine It's a shame you have to have one of the girls who I know that works the front desk write a review to try to cover up a wannabe mechanics shop.

Modr's staff is always friendly and helpful. They do all the regular maintenance on my vehicle and have always gotten my vehicle out in a timely manner, not to mention whenever my niece comes in with me Michael takes her for a ride on the golf cart and Joyce gives her chocolate milk and goldfish. Modr's is a great business with even better people!

The team at Modr's was incredibly helpful and friendly. They had me in and out in less than 30 minutes. Wow! I had a check engine light issue half way through a 2 hour drive and they saved me from a major headache. They were kind, welcoming and gladly squeezed me in on a clearly busy day for them. I had my 80 lb, not-always-so-friendly-to-strangers dog with me, who they treated like a regular customer as well! Even sent him off with a free water. : ) I would return. Thanks for the great service!

I just rented a tow dolly from here. The woman Joyce was so sweet and helpful. I have never experienced such great customer service. She helped me find what I needed to get my car back home and was so compassionate and just a delight. If she isn’t a manager or high up at this place, y’all need to promote her ASAP

My wife and I have had a couple times when we needed emergency towing serivces. They were so kind and professional...and quick response time!! We also have our routine maintenance done here. Local family business with incredible customer service and quality work!! I've needed them when they were obviously busy, but they go out of their way to help. We really appreciate having a business like this in West Point.

Excellent customer service! I was a walked-in on a Friday afternoon (Good Friday holiday) to see if there was a small chance of getting my company car routine service done. Again I didn’t have an appointment...but I was met with the best customer service! The ladies at the front desk (mother and daughter I believe) were so kind and quickly checked with the young man working in the bay to see if he could do it right away. I could tell he was hoping to go to lunch but agreed to get it done. He was kind and professional...discussed what service I needed, told me it would be done in 30-40 minutes and took my car right into the bay. It was obvious they were busy but still gave VIP service!! I really appreciate the local family treatment I get here! Wonderful people...I highly recommend them!!

I was stranded near West Point, VA and a local person recommended this center for the towing. I called and the truck was there with 15 minutes. The very courteous driver called a motel to check on room availability and delivered me to their door. I spoke with the mechanic several times the next day and he kept me up to date on the repairs (serpentine belt and pullies). The mechanic was courteous, professional and my car was ready to be picked up at the end of the day. I had already researched the problem and repair costs and they were right in line with the estimate. 5 Stars from this woman!!