What clients say about Gray's Service Center in King George (VA)
Needed an inspection, set up the time the day before. Took less than the time I was told. Quick, efficient, professional. Would absolutely recommend, and will be going back.
Terrible experience — avoid this company
After my wife’s accident, the police helped us arrange a tow, but this towing company later moved the car to their body shop without informing us. They ignored calls from both us and our insurance, making it impossible to move the car or get clear info on their charges. It felt like they were trying to keep the car longer just to bill more. On top of the stress of the accident, this company made things much worse. Highly unprofessional.
Was recommended here by a neighbor, great service and will definitely return next year for my inspection! Got a same day appointment, took about 15 minutes and he even did me the very appreciated favor of mounting my front plate :) thanks again!
Oh wow, best kept secret in King George! I called ahead and was able to reserve a time the next day for a state inspection. I got there 10 minutes early and they immediately started on the car. I found the folks at Gray's friendly, knowledgeable, and thorough, but also quite timely. I was in and out in 35 minutes, which may be a first for me for state inspections (I've waited hours before). And very reasonable rates to boot. My boyfriend has been coming here for years, and now I can see why. 5 stars, easy!
Never going here again. Even if I am desperate. They lie and over charge, big misdiagnosis. Oh - and to top it all off? They have the most disgusting bathroom I have ever seen.
I dropped our car on December 30th, 2024 in the afternoon to have the exhaust pipe welded back in place. He took it in right away and had it ready the next day. They are very nice and trustworthy and the price was lower than other places had quoted. This repair shop is a true gem in our town! I’ll definitely be bringing our other 4 vehicles here from now on.
Loved the helpful staff and their quick service. Plus they answered all my questions patiently. But u need to make an appointment for Virginia inspection and any repairs
I love the service at Gray's. Donnie and Robert are a true delight. I don't even know if they know that their customer service of kindness and treating you like family outweighs their already amazing shop of good prices, quick service and stellar work. Happy to have found my forever, reliable mechanic.
Scheduled a VA inspection for my truck and trailer. They brought it in right on time as scheduled. Nice people, very happy with the inspection service.
I came here to get my Virginia State Inspection. I was in and out in 15 minutes. Although the atmosphere is a bit different from other shops this one felt nostalgic too me. I felt like i was sitting in my late fathers shop. Anyways, i would recommend coming here. All of the people i dealt with were genuinely friendly. I will definitely come back in the future if i ever have a need for vehicle repairs.
Great mechanic! Called and they took me in right away. Very nice and trustworthy. So many people have been recommending this place for years and I regret not listening to them sooner.
Needed my car inspected, and Gray's got me in and out in 1 day. Fast and friendly service... Wasn't even aware of Gray's until a couple days ago, but I'll be sure to mention them whenever I can from now on when people are looking for recommendations...
Absolutely love Gray's. Donnie is always good company in the waiting room. He's even provided me with a ride back home to my car when dropping off another vehicle. You won't find southern hospitality that matches hard work and affordability anywhere else!! Only place I trust with my family's vehicles!
Gray's Service Center is is an excellent place to have your car worked on the people their are very polite, carry an honest. Thank you'll for serving the people very well.
Gray's has always provided great service. This time I asked them to run diagnostics after my car wouldn't start and behaved strangely. They fit me in right away, just before the holidays. The diagnostics showed nothing was wrong with the battery or alternator. They figured out what had probably happened based on talking to me and charged me next to nothing for the diagnostics. Always feel like I get good honest service at Gray's.
Top notch customer service! You could not ask for more honest people to deal with. I have had my car die on me and Gray’s was right there. They have picked me up, fixed my car, and now they work on my daughters car.
My alternator died and I called them out. They were there within 20 minutes and I had my car back and running within 2 days. My tie rod completely fell apart and they were on their way in 30 minutes after I called. I do t trust anyone else in the county to touch my vehicle.
After another grave broke my prop rod and it ended up disengaging wires to run my A/C, they fixed it right up, no problem.
They are honest and never do anything without consulting you first. Rob let’s you know what fixing your vehicle may entail and gives you all options.
If you want a solid place to take your car- it’s here!
Honest guy running this shop. Very quick, no hassle. I'll definitely be coming back for my State Inspections and probably any other vehicle maintenance in the future.
Couldn't ask for a better place to get your vehicle taken care of. The guys here are friendly and quick but most importantly are honest and not trying to rip anyone off! I highly recommend them!
I've gone here for every state inspection for my poor old enough to drink Jetta. My father goes here for his '76 Chevy. The one time they needed to repair something, control arms, it took a week, and didn't break my bank account.
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