I’ve been going to Carrol’s since I moved out here and I have had nothing but pleasant experiences. They always take good care of me and my car. Very knowledgeable and if you have questions, they typically give in depth answers to explain clearly what is going on with your car
I can't recommend Carroll's Automotive enough—seriously, they've earned a permanent spot in my speed dial for all things car-related! I recently brought in my wife's baby, a 2018 Subaru WRX STI with a very modified suspension that turns heads (and could intimidate lesser shops), for what I feared was a total clutch catastrophe (cue the panic—nothing worse than losing that signature Subaru pep). But the team at Carroll’s? Not fazed one bit. They dove right in like it was just another Tuesday, turning what could have been a nightmare into a seamless, stress-free experience.
From the moment I walked in, they greeted me like an old friend, listened to my concerns without rushing, and gave me a crystal-clear breakdown of what needed to be done—no upselling, just straight-up honesty that you rarely find these days. To top it off, they shared stories of the countless other Subarus they'd owned and worked on, spotting potential issues specific to the brand and model that I hadn't even thought about. It was like chatting with gearheads who truly get it.
The work was top-notch: full clutch replacement done to perfection, with everything else inspected and confirmed spot-on. They finished in a timely manner despite being very busy, and the price? Way fairer than I expected—saved me hundreds compared to the dealer quote I got elsewhere. The shop is spotless, the techs are pros who clearly love what they do (especially with a spirited ride like the STI), and they even texted me updates throughout the day so I wasn't left wondering.
If you're in the area and need any type of reliable auto repair or maintenance, skip the chains and head straight to Carroll's. They've got my loyalty for life—family-owned excellence at its finest! Thank you, team, for getting me back to full-throttle and keeping me safe on the road. Already set to schedule some additional repairs so this Beast of an STI can keep kicking up dirt down the road!!
If I were from the area I would only go here. Patrick saved me a lot of money and headache by conducting an outstanding, thorough, and honest pre purchase inspection. Upstanding guy. Thank you.
I brought my truck in for a front end alignment. I left with my truck perfectly aligned, all values perfectly centered in spec. The price was reasonable, especially for having a modified suspension. 100% would return here for future service needs.
Had decent enough experience before but last visit didn’t add enough oil in oil change, was about a quart low. Took car to the Mazda dealer in Fredericksburg since carrolls is too busy to take same day service. Discovered then that most services at the dealership are actually cheaper than what carrolls offers while getting more out of it, such as same day service and loaner vehicles.
Save your money and don’t go here just because it’s near work.
Edit: an overly sensitive sensor doesn’t change the fact that not enough oil was added or that the business overcharges.
Carroll's might be little expensive on some of their service but the work and the assessment of what is wrong with your vehicle will be spot on. I have always had a great customer service experience with absolutely no rework needed. Highly recommend Carroll's for your automotive work.
Carroll’s Automotive is one of those rare gems you pray you’ll find when you run into car issues far from home. Dillon was very patient while I explained my issue. He never once mentioned that they were taking appointments a week out until he offered to check my issue with his computer as a courtesy. I can understand why they are booked! It’s called customer service! A rare find these days anywhere let alone a automobile garage. So don’t be shy, based on what I experienced anyone is welcome and you’re issue will be attentively listened to and from what I can tell you will be given a courteous response and solution! Good job Carrolls.
Awesome mechanics and may be the first automotive shop I've ever been to where I didn't leave feeling like I'd paid too much. Work was done quickly, and I have had no issues since. They even recommended another awesome shop when they couldn't do the work themselves.
11/10 would return for any future work.
I highly recommend Carroll's Automotive. Customer service was spectacular and they squeezed us in for a diagnosis. Extremely reasonable and honest. Thank you and your staff.
The mechanics at Carroll's Automotive accurately diagnosed and repaired my late model Toyota. I was 100 percent satisfied with the work. I would recommend this business.
Carroll's Automotive team is the best! My first experience with them was asking to have my brakes changes since it had been awhile. They checked them and said they still had plenty of life left in them and refused to charge me. Most shops would have changed them and charged for this.
I have received multiple oil changes for both my car and my fiancé's truck from Carroll's. They are quick, thorough, and priced well.
The truck has need multiple repairs (A/C, side mirrors, axle, etc.), Carroll's team has bent over backwards to make sure I had a spare to drive while the truck was being fixed (even letting me borrow an EZ-Pass) and working with my crazy work hours.
They stand by their work. If there is an issue (rarely) they will fix it and guarantee their work. With zero charge for any additional parts or labor needed to fix it.
My fiancé recently moved up to Newport, RI. He had me drive his truck back to King George, VA to make sure it had the oil change and some repairs made by the only shop he trusts with his truck.
Thank you, Carroll's Automotive for the outstanding service, good laughs, and thoughtful service. I am sad to be moving away but wish you have continued success being the best shop in the DMV!
I've been going to Carroll's for nearly 20 years. They aren't the cheapest place in the area, but they are honest and they will never try to upsell you. In fact, if you ask for something they think you don't need, they'll try to talk you out of it. They do good work, and if there's a problem, they'll make it right.
BIG CITY PRICES! $125 for tire rotation and balancing. I was almost speechless. Another local shop was $29 rotation plus $7/tire ($28), $57 with tax total around $63!!! HALF the cost. I paid it but will NEVER return and recommend you shop around first.
Executive level treatment! They went above and beyond to support us and our timeline. Patrick and his team are awesome. We definitely recommend and will be using them in the future for routine service.
Fair and honest. Brian takes the time to explain patiently and clearly, and they went above and beyond giving me a loaner bc it was available. I’ve had work done elsewhere in the area and the experience didn’t compare. At Carroll’s I walked away feeling I got a fair deal and solid service on my old Prius.
It must have been a good experience for me to be writing this review after having to drop the money I just did lol. This seems like the kind of shop you stay loyal to with peace of mind.
I've been taking my cars to Carroll's for years. Good technicians, fair pricing. Really competitive pricing on new tires. Free tire rotations. Flexible on parts and repairs. Honest evaluations. I prefer to keep my spending local when I can, and Carroll's has earned my business.
Outstanding customer service!!! I will continue service with them for now on they are very honest and the prices are great compared to the dealerships or any other automotive place I've been to. Thank you guys for taking care of my Malibu ☺
I was 70 miles from my house when my jeep broke down. I didn't know the area and I was told to call Carroll's. I spoke with them and they said they could take care of me. They gave me a number for Jerry's towing so I called them and they was there in 15 minutes. Carroll's had oderd the parts to repair my jeep before I had gotten there. They did the repair and back on the road within about a hour. Great service, very friendly. Thank you guys so much.
Brought my Nissan Pathfinder in today for repairs to my driver side window. Wouldn’t roll up properly and asked them to take a look at it.I thought the motor was going bad but they called back and said the window track just needed to be greased up. Told me no charge because he didn’t have to spend much time on it! That is honest 5 star service! Will definitely bring my vehicle back to them for everything.
Outstanding customer service! New to the area, I came here for a state inspection based on a recommendation and it was absolutely well deserved. Professional and friendly - they set the bar for excellence in automotive and customer service. I will be back for any future car repairs. Highly recommend!
I've always had great service from here and their quality of work is solid. They also have amazing customer care. I had no way to get home from dropping off my car and they drove me home so I wouldn't have to walk. Then they dropped my car off at my home for me once work was done. This is why they will continue to get my business as long as I live in King George. Thank you!
Carroll's is so much more than just a conveniently located garage. They have always been fast, fair, and a pleasure to work with. Having grown up in the rural south, I really appreciate the small town feel from their service.
Carroll's always does great work and explains all of the needed work well. Make sure to make an appointment especially toward the end of the month because of inspections. They can fit you in for an emergency if need be.
Id rate them 0 stars if that was an option. Total rip off. Very aggressive when giving you a quote if you say you are going elsewhere. They left a tool next to my battery and my battery started to smoke a few days later. Good thing my car didn't start on fire. Go to Walmart and get your tires done, includes free rotation, and warranty for an affordable price and just 20$ an oil change near Ferry Farm/Fredericksburg, Va. No problem!! And did I say for atleast 50% of what Carroll's prices are maybe even better than half off Id say. Its close to the base otherwise they would more than likely be out of business. Don't fall into its close to base trap!!! Its your car advocate for it!
$75 for a basic oil change is outrageous. Pep boys does my car for $30. If I knew they were going to charge so much I wouldn't have gone here. I asked for the most basic oil necessary for my car. I called and got in the day of, but had to drop my car off and wait from noon-17:00 just for an oil change. The mechanic was polite though, and kind to get me in.
Carroll's automotive has been an incredible resource for us and we repeatedly bring our vehicles here. They've even did an inspection on my motorcycle a little while back. They have strong integrity, don't charge too much (car repairs can just be expensive, regardless) and were enormously helpful and honest when I was getting a new car. I brought several vehicles to them during that time period to have them looked over by Carroll's to see if they were in good enough shape to buy or not, and they never charged me excessively or for anything unnecessary. They saved me a lot of future pain by avoiding a Jeep that had some serious hidden rust in its frame. I intend to remain a customer as long as I'm in the area.
Been going there for 5 years now and have never been disappointed. Fair prices and quality work. They changed some oil seals on my 2001 Toyota Camry and found them leaking the next time I brought it in. They took care of the seals with no charge. They are a business with integrity and in the auto repair business, this can be hard to find.
I have known Carroll since he had his business over by Sutton. He and his staff have always been courteous and caring and he always did an excellent job on our car. We did business with him up until I gave up driving this past fall. We had a Toyota Camry since 2000 and when we sold it, it was still in good shape. My husband and I are senior citizens and Carroll went out of his way to accomodate us. So Carroll and his staff deserve 5 stars and more and he is no more expensive than any other mechanic around and you can count on him to get the job done. I recommend him to people all the time. I hope they have many more years ahead. Good Luck Carroll.
Website
