Literally left me stranded tonight awaiting for them to arrive after they accepted AAA request. No answer from myself or AAA which is very unprofessional and unsafe. I was alone in a hot car for over 2 hours with no care or consideration from the company. They never called or notified if they would come or not.
After seeing how they drive on the road I would never trust them with my car. Almost caused several accidents driving carelessly and had someone’s car on their truck.
GOT IN A ACCIDEMT and REFUSE TO PROVIDE INSURANCE INFORMATION. THATS FINE YOUR COMPANY WILL BE SUED INSTEAD AS WELL AS YOU INSTEAD OF YOUR INSURANCE SINCE WE HAVE NO KNOWLEDGE OF IT!!!!
Not only that, all the owner cared about was "I'm gonna sue you guys" and not if other people were okay! And still wouldn't provide the right insurance which should have been given on the scene.
A family member was severely injured in the accident and all he's worried about is recieving money! And then hangs up on the phone.
This is an unfortunate situation for everyone involved but lying, being rude and withholding insurance Information is not going to make the situation any better.
Driver had the audacity to show up a almost 2 hours late after I literally canceled AAA call & 1hr & 30 minutes after the shop closed. Wasting both my mechanic & myself's time. 🤦🏽♂️🤬😡 if I could give them a 0, thatxs exactly what they'll get.
I WOULD NEVER SUPPORT THESE HORRIBLE PEOPLE. THEY ILLEGALLY TOWED MY CAR WHEN IT WAS STOLEN AND SAID I HAD TO PAY 700 TO GET OUT. After multiple talks with police they tried blocking me in a 25 year old single mom with my 2 years old and said I had to pay knowing it was illegal and said it had to be cash. These grown men are crooked and the cops even said they try to steal all the time. I would never support them. The owner Marshall drives a huge nice truck stealing from single home families. And I can gladly say they are the worst company still in business. If I didn’t know my rights they would have made me pay 700!! Let everyone know how illegal they are. If I could rate a negative I would.
Please do not support this company. I’m all for supporting small businesses, black owned at that. However, they illegally towed a car and then said “well you have to pay to get it.” Of course when the cops got involved, the story changed. This is not the first & probably won’t be the last review about this company taking cars they had no right to. What if I didn’t have the fight in me that I do, would they have been able to scam me out of my $200? How many people have they done this to & gotten away with it? Bad business is bad business & we don’t support that.
Car was impounded via Virginia state police . Upon retrieving personal property from my vehicle, everything that was worth any value was stolen. Yet they swear no one went inside the vehicle … As a former tow operator it hurts to be lied too , knowing the operator had to go inside the vehicle at some point during the loading or unloading of my vehicle..
Their customers service is a joke. They do not care about the customer. I would not recommend this play to ANYONE. If you want your car broken even more then this is the perfect place.
Kenny was super communicative, letting me know when he was arriving, when he picked up my car, and when he dropped it off at the mechanic. He was the only tow driver that AAA was able to get to help me after 24 hours of waiting and 4 other tow companies couldn't help. I really appreciate his friendliness, professionalism, and helpfulness.
The staff was friendly and accommodating. However, our car was gone through and stuff we had in there was taken. Idk if this was by the shop or from someone not associated with them. Either way, it was not the best experience.
Towed my 01 ranger for a reasonable price and had the clutch ordered and installed very quickly even with the holidays around. Trucks running great now technicians were very knowledgeable and friendly, front desk was very easy to deal with explained all the issues and even showed me the problem after it was fixed.
Thanks again
fast service, friendly, and reliable! only place open willing to come and change my tire. i was also able to buy a tire and have the flat changed, instead of driving around on a spare. they came fast and their prices are unmatched in affordability. I called multiples other places before M&J Towing and the other places wouldnt help me, a young girl stranded on a dark country road at night, an hour away from my home. they responed immediatly and they were able to work with me on the price. dont bother with any other company M&J towing is the best choice and best affordable option! I was very worried it would take multiple hours. the entire ordeal took them only an hour including the time it took for them to get to me and my car, towing to the shop, and replacing the tire (instead of just putting on a spare). So very appreciative of M&J Towing! Super Professional and knowledgeable! 1000/10 service!
Went to purchase truck. Truck was as described. No pressure, even though I am a woman and shopping on my own. Quite pleased, they were professional, and even fixed an item I was told needed work, overnight, so that it was done prior to my arrival early morning. Very nice, and appreciated! The engine on this older truck ran great just as I was told.
Dishonest. I was driving from Houston to Virginia to VISIT FAMILY for CHRISTMAS that I had not seen in 9 months and broke down near the 295 north Hopewell exit. I had been driving for 20 hours and it was 7 pm. I pushed my car off the shoulder, locked it up and my dad and brother drove the 60 miles to come pick me up.
Virginia law states that 'unless a broken down vehicle is impeding traffic, the car SHALL NOT be subject to towing for 24 HOURS. I showed up @ hour 15, which was 10 am the next morning, with a truck and tow dolly and the car was gone. I called state police to report it stolen and they said it had been towed. My car was there less than 13 hours before they towed it, which is illegal. Both the trooper and the tow driver lied about where my car was POSITIONED, saying that it was on the shoulder, which is a lie. Even if it were on the shoulder, it is not illegal to park a broken down vehicle on the shoulder. For towing my car 5 miles to their yard and holding it 2 hours they charged me $250 even though their sign said $200. I'm an Iraq vet and told them, they didn't care. I explained what I relayed above and they didn't care. They are thieves, don't do business with them.
Website
