Fantastic shop, did an outstanding job. After another local place (Larry's) told us my sons vehicle needed an entire new engine - Lacks took the time to actually look at the vehicle and turns out it was just a PVC valve. Being out of town it was a great relief to find someone that's honest and doesn't take advantage of you. Treated us like family - this is THE place to go for your mechanic needs in the area! I would give them 6 stars if i could!
Overcharged on parts when replacing Ford Fusion battery. Asked for a good battery (ex. 650 CCA, AutoZone has them for $220). Wife took car in. Came back with low end OE 390 CCA battery and charged $301.71 for battery. Same OE 390 CCA battery at Ford parts for $192.95. Cheaper at the dealer? Really? A small parts markup would be understandable. Paying 50% more for a lesser CCA battery is unacceptable. Long time customer now a long gone customer.
7/28/24 UPDATE - Nothing changed, still great service and totally trustworthy. Every visit I leave feeling WOW'd! Never once have I left wondering if I was duped, I always feel that I received a better than fair value. In today's world? At a car repair place? YES! and YES! - Really!
I have had this as my go-to for car repair for over 10 years, never ripped off, never broke a promise, always went out of their way to try work me in when needed, always given same service to friends I have referred to them. Today's visit was on virtually no notice and the total was only $15, granted it was not a huge task but it was over 30 minutes,. . . Who does that? My go-to car repair does, Lack's.
Great auto service here! The front window staff were friendly, they communicated well through the whole process. My car had a shimmy at high speed and they did diagnostics for a great price!
They gave me tire options and did an alignment and it took care of the problem right away.
Their price was really good!
Highly recommend.
Just a heads-up before you go, they take cash and check. If you use a card you'll pay 4% extra on the total.
Highly, HIGHLY recommend Lacks Auto. They came recommended to be by Harris Tire, and I genuinely could not have asked for a better experience. They are kind, considerate and fair. If you need work done on your car, this is the place to go!
I had an emergency, and this shop took such good care of me quickly with same day service. They are kind, professional and very friendly. I highly recommend them to anyone who needs a trustworthy and reputable auto repair shop. Thank you for getting me back on the road, Lacks Auto Service in Forest, Virginia.
Dropped off a block for work with the pistons and rings. And they misplaced my piston rings. And to this day have never gotten them. Won't be using Lacks anymore!
Knowledgeable, professional, and honest. I've always had a very good experience with these guys. Long relationship with this business. Highly Recommend!
Lacks has been my "go to" for over 10 years. It started when I needed to have 3 major items done to my old Camry. I called 5 different places that were highly recommended, Lacks was one of them. I told all 5 the parts that I wanted replaced, I made sure that everything was "apples to apples" for comparison. Prices ranged from about $700 to $1200, average about $900. Lacks was the better price/value.
Since then, while I still had my old car (squeezing every mile out of it that I could), there were a couple opportunities when Lacks could have REALLY taken advantage of me,... but didn't. Rather they surprised me with an exceptionally low (compared to what I was braced for) bill because the problem wasn't what I thought (and I had told them what I suspected it was).
I have over the years recommended many people to Lacks, they were very pleased with the value they received, they told me so.
Lack's has been helping my family with car problems for years. Like George on Cheers they know our name. I have their number memorized because I've known them since before cell phones. Donnie and Marianne are the nicest of nice people. You can trust them!
I've had to call for a jump start an embarrassing number of times, but they are always so efficient in coming out, pleasant and professional, and the rate is good.
Super reasonable chage ti come to my home and winch my car out of the mud...Would recommend highly. Was at my house 20 minutes after I called them,,ON A SUNDAY!
Never again! I reached out to have my starter replaced on my SUV it took a week to get it back for one and when i got it back it had walnut shells in the floor where someone had either parked it under a tree with windows down or was eating in it. With the walnut shells came ants covering my floor board and dash they left black grease hand prints on the hood of my truck and bent my license plate when towed my truck to their garage. Over charged to put on the starter. I will never use them again don't waste your money go to someone who will take pride in your vehicle.
Dealt with them for 15 years at least. Asked 1 time to be set up to pay off a huge repair in a month and was told no. Thats oil changes, ailinments everything. Never asked before but know I will never go back.
Lack's auto is dependable and reasonable.
They might need an extra hand since sometimes it takes them a few days to get the car fixed, but overall I love the service.
I've had to use their towing service several times, they are always professional, polite and quick.
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