Came to our snowy driveway and pulled out a car that had gone off into a snow bank. He arrived within 10 minutes and quickly got the job done late at night.
Thank you, Rick Towing - Thank you to the driver On Wednesday morning Doing 90 mphn With his tow truck Down 89 Through Richmond Who sent a Quarter size Rock Into my windshield.
This is an invitation to a mildly put, overzealous scenario.
I did give a two-star rating because I am compelled to say this whole fiasco was entertaining at best...that deserves a gold star :)
I read a review of this establishment, and I found many similarities to my experience. I encourage you to look it up! But first, let me be clear that I do not wish harm on anyone's livelihood but that they could just find better versions of themselves.
So my experience consists of a car accident that I fortunately walked away from but sustained personal damage to the vehicle to the extent of needing a tow. Central towing (aka Many's affiliate of Williston, Vt) was the service provided. After discharge from the hospital, I inquired that I wanted to take a few things from my vehicle and was told literally and in a firm context that we own it until we are paid for our services. Stunned, I pushed back with a pause of silence and then exclaimed how that seemed untraditional as I did not ask for this to happen and that I must be scrutinized and punished. And yes, punished. If your obedience and language don't fit their needs then you are going to pay and that is exactly how this went down. The narrative rose to shouting and controlling characteristics. "You are gonna pay cash because I'm mad" or the alternate tow service I sought advice from are "crooks" (incidentally they have one of the best reviews on any given platform). He even questioned my maturity as he bantered little innuendos the whole time. For the loss of a better word, he and the faculty of 3 seem a bit unhinged. Person #3 named Wendy never met me until the day of the payment and already had me profiled as the bad guy which is normal I guess in his employ. if I "would've just shut up" as she put it this would've played out better...to whom, not sure. In conversations with my two sisters who were key in the witness/communication process regarding embellishments I "told" him I had no insurance when in fact, I did and that I made an employee's child cry over the phone that I never spoke with and why would I? These allegations are unfounded and are mere speculation and that is the foundation of these behaviors. I decided to return with cash as he preferred as my punishment and I entered to pay. Wendy was in the back office but in full view of the customer area with a customer ahead of us waiting. I felt sorry for this customer as she was not acknowledged and she seemed tense to get going but this is another story altogether and a sample of what to expect here. So, to summarize Many claims "35 years" of experience that knows no proper service and that "35 years" does not equate to proper customer service. If you can't diffuse then you lose!
I had to discretely record some of these convos and let me tell ya!
Phenomenal service from Tyler. Tyler is friendly and personable. Had a 5pm tow scheduled to a car dealership and he texted me to say he may be a few minutes late due to traffic. I think maybe he arrived around 5:04pm. Only 4 minutes over and he sent a text anyway! Don't hesitate to call these guys.
After a horrible experience with Triple A and Handy's Auto Repair in Burlington VT, I ended up calling Central Towing and Transport, and they had my car going in less than a minute! They got to me in 15 minutes during rush hour, and did what the before mentioned services could not.
Central Towing and Transport could not have been kinder, they are professional and very good at what they do. They totally saved me!
I had the misfortune of a flat tire. One 24 hour place I called didn't answer their phone. The next said their driver hadn't shown up. Central Service answered promptly and was very helpful - even suggesting a local business to be able to tow my car to in order to have the tire replaced. "Justin" who answered the phone even suggested I call there first to make sure they had my tire. The tow driver was friendly, prompt and wonderful guy.
Thank you Central Service!
They were fast to meet me where I was and helped tow my vehicle where it needed to be. Great experience, better than my roadside service through my auto insurance company.
I called 30 minutes before closing about getting my car towed to the dealership, the driver, Tyler, was very kind and professional and overall I had a great experience.
Called to make an appointment for Vermont vehicular inspection today. Guy that answered didn’t want to make the appointment, even though he clearly knew what I was talking about and needed. He clearly makes enough money to drive off customers. This review comes because I called another place and explained the same thing and made the appointment right away.
Fast service. Knowledgeable, friendly and helpful. Had me back on the road quick. Prices are good as well. Hopefully won't need to, but would definitively use again.
Had a horrible experience with a different tow service. After 4 hours of hell, I called around and found these guys. These guys were great. Came right away when he said he would, he was considerate and did all he could to help. I would go with them every time after this experience. Keep it up guys!
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