Henry did a great job of testing and replacing my battery. He also tested the alternator and did all in a very friendly, engaging conversation. I tried to tip him that he would not take it, please do anything that y'all do to reward. excellent customer service to your employees for Henry.
The associate, Henry was amazing. He is knowledgeable and helpful in explaining the products I was looking for my Chevy Equinox. He was friendly and a pleasure to deal with. He offered to put the parts on my car which made my day.
Thank you, Henry. Appreciate you. I will make this auto parts store my go-to for future business.
Firestone gave a quote of $365 including $148 for labor changing just one headlight of my car. Called autozone, they said they have the light bulb but they do not have tool to install it. Went to o'reily auto parts, they have the light bulb but they said need to open the fender which they can't. Then called advance auto parts to see if they can help for installing. Part specialist, Henry recived the call and said he can show me how to install. So i drove to his store. Ordered the parts online and picked up from store since advance auto part online giving a 20% discount on parts. So the bulb cost me about $120 only. Henry came ahead to show me how to install but he himself installed in less than 5 mins. He already did some research how to install this xenon hid light in mercedes benz before i reach the store. What a great service Henry! You saved my hard earned $$ and time. Really appreciate it. Thank you so much!
We had a great experience with this location. We had a battery fail on one of our company vehicles and Robert (Manager) went above and beyond while assisting with the exchange process. Thanks again, Robert & team.
Henry (employee) was very helpful with answering questions about my 2010 Dodge truck overheating. So helpful that he even helped bleed the coolant system while we were there. See Henry for assistance if you visit his store in Cedar Park.
Henry was fantastic . He was very helpful in resolving a warranty issue with the battery on my daughter’s car. He ran the diagnostics explained the problem and installed new battery promptly and efficiently. Henry is a real asset to Advanced Auto parts. This store is fantastic.
I had an absolutely amazing experience at this Advance Auto Parts location. My 2021 Chevy Tahoe battery died and the dealership quoted me close to $500 to replace it. I checked Advance Auto Parts online and saw they install batteries, so I came in hoping for the best — and these guys went above and beyond.
Robert and Don took incredible care of me. This wasn’t an easy install on a Tahoe, but Don jumped right in and handled it like a pro. They not only replaced the battery, but also installed my windshield wipers and made sure everything was working perfectly before I left.
It’s rare to find this level of effort, patience, and genuine customer service these days. These guys saved me a ton of money and treated me with respect the whole way. I really appreciate their professionalism and the time they took to get me back on the road.
Highly recommend this location — Advanced Auto Parts gained a customer for life, because of this OUTSTANDING team & their outstanding service. Thank you Robert and Don!
Excellent service! I went in with a battery light on and Robert checked multiple things that could be the problem. He found my alternator belt had fallen off.
I bought one there at a great price and a mechanic down the street was able to put it in in about 30 minutes.
Saved me time and $$$
Thanks Robert!
I'm a customer for life now 😁
Horrible service from Mary on Sunday. she couldn’t look up Oil for my fleet. Told an employee not to sell to me.had an attitude. She lost my fleet business of 15 vehicles. I went to AutoZone and they took care of me No problem
Wonderful Location!! The customer service and dedication to detail is so helpful! Robert was so knowledgeable and guided me to the correct part to fix my trunk hitch. Both Mary and Sammy were also kind in giving advice! I will be back! ⭐️⭐️⭐️⭐️⭐️
Robert was awesome! He is very knowledgeable and got the right part the first time. I would highly recommend Robert and Advance Auto Parts to everyone!
Robert came right out and installed the drop-in part in less than a minute. I had previously been at O'Reilly across the street and they said it was too complicated they could not do it
Robert at the Cedar Park store delivered exceptional service and went above and beyond to assist me with a failing battery in my Jeep. Robert researched past purchase records and discovered unexpected warranty information saving me a significant amount of money. Robert prioritizes customer service and is an asset to the business.
Robert is ALWAYS a huge help! Fantastic customer service and I feel like I learn something new EVERY TIME! He let me know about utilizing the app and how I accumulate rewards.. NEVER knew that and I've been missing out. He made sure to let me know he's NOT selling me anything before he explained the app which honestly made me listen more lol. He walked my parts out to my car and loaded them. Such a great guy and I feel comfortable here and I'm able to ask more questions about my car. Definitely my go to parts store
I was helped today by Cindy and this transaction could not have been more pleasant. Cindy was friendly, courteous, knowledgeable and could not have been more helpful! I would highly recommend that store to my friends and will shop there again.
Robert (the General Manager) went out of his way to not only work a holiday weekend to serve customers, but he identified my car’s issue and even exchanged the part for me. I know I will be coming to see Robert from now on for parts and amazing service !
I received great service. Instead of simply being pointed to the area of my part, I was walked over and given product information. I also received installation service for my wipers.
I always come here to purchase the auto parts for my vehicles. All the gentlemen working here are great and supportive. Today, I met here again and Robert - the general manager - of the store helped me a lot with finding the root cause of the issue in the car. He left his job and replaced the part that I newly purchased because I didn't have the tools to replace the part. Robert is a very very great manager and man. Appreciate all your help!
Cindy is an excellent, outstanding person to have when you are dealing with car issues. She has an awesome attitude and superb customer service care. Did I mention how knowledgeable she is? We will be coming back to this store and looking for Cindy to assist us from now on. Thank again!
The general manager Robert went above and beyond to get me all the parts I need and he helped fixed my car. He was patient and knowledgeable the entire time and demonstrated high levels of customer service skill. I highly recommend this advanced auto parts location. Thankyou for the help.
Robert was so helpful with replacing my car battery! I was literally across the street with a dead car and he came over to put in a new one and cleaned up so much corrosion. Highly recommend this location. He was friendly and willing to help me out. Thanks again Robert!!
I have to give a big shout out to Cindy who opened the store early for me so that I could fix my car. She even let me fill my radiator with water from their water hose. So nice to get this kind of customer service, thank you!
I just want to say thanks to Cindy and John for helping me with my flat tire. They managed to get me the things I needed to get it fixed. Very very good excellent customer service! I will definitely come back for my other car needs.
I’ve been an Advance Auto Speed Perks member for quite some time. The exceptional level of service I received with my car battery replacement reminds me that I made the right call. Jon was helpful and courteous; the consummate professional. Please commend Jon with the highest accolades that company protocols allow.
Just pulled in with a car of kids and a dead battery. Car limped in and we’re dead in the parking lot. The CSR just locked the door in my face and told me sorry we closed the register even after I explained. Where are good folks nowadays ? Had to wait for a random person to jump us and then did this 3 more times on the way home.
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