Incident that happened today 10/31 with B & S Wreckers completely failed us when we needed them most. I got into an accident after hitting a deer around 3:00 a.m. in Karnes City, Texas, and my insurance company sent B & S Wreckers, promising a 45–75 minute ETA. When I called the first time, the dispatcher said the driver was 30 minutes away.
Over an hour later, still no one. When I called again, I was told the driver wouldn’t arrive until after 8:00 a.m. — that’s over 5 hours of waiting in 40-degree weather with my 5-month-old baby, 4-year-old, and my wife stranded on the side of the road.
No updates, no sense of urgency, just excuse after excuse. If your company can’t deliver or communicate honestly, don’t take the job. Families deserve better than to be left freezing in the dark waiting for help that never comes.
I would Leave negative stars if it was possible. This company is very unprofessional and no communication at all. Was told initially it was be a 45 min wait. 2hrs later was still waiting and when I called back to see the ETA then told me it would be another 10 mins. 20 mins later I called back and was then told that the driver took another call. Don’t use this service unless you wanna wait hours for your tow
They charged us about $ 675 for a tow of a small SUV from the highway (hazardous easy tow) to their lot (4 miles), then to our home (25+ miles). Pretty Exorbitant fees! Does the County NOT regulate Max. non-consent fees allowed to be charged? A "callout" charge (for dispatching the tow truck after a county sheriff call) is $350 alone, not including any mileages.
Horrible service took 2 hours or more to get here. I called at 6:12pm and stated that they would be here in 30minutes. I tried reaching the driver at 7:30 with no call. Called again and stated he would be here in 10minutes! Another hour and the driver arrives at 8:28
Great experience. Everything was smooth. Got a quote within minutes and my vehicle towed within a couple hours, as estimated. Dakota kept me updated until job was finished. Would recommend.
My vehicle broke down on my way home from work and I used B&S Wreckers to tow my vehicle to the closest mechanic. Kenneth Rose was the gentleman that towed my vehicle and he did a great job keeping me updated and was so helpful.
Very bad workers weren’t there in the morning when they were supposed to be open having to wait 25 mins for the worker to come from cuero to get here so I can get my car terrible service don’t get anything done by these people there unreliable
Very good experience having my Tahoe towed to my house. The price was very reasonable and it arrived way before I was expecting it. If you need a vehicle towed in the Victoria TX area this is the place to use.
Compassionate and determine went beyond what a record service has ever done for me in my life. Wasn't an accident on my way to get treatments halfway to Houston I was in an accident my gas tank was punctured. I was with my service dog. No one would stop and help the police department from Victoria were very kind. They were there to help and so was EMS in the fire department. I want to thank them all. But the wrecker serice Mr. Al you are a true gentleman God-bless you and your family and all your staff there you wouldn't be on the call make sure that. I got safe home with my vehicle. You will always be in my prayers folks out there. You'll be able to need any kind of service. Please reach out to this company. They would do whatever they can in their power. This is a testimony I'm not here because they brought me straight home no I saw the light within theand Passion thank you guys once again for the bottomof my heart. You make sure I got home safe thank you and my family thanks you.
Goliad residents please use this company. Prompt, knowledgeable, honest much much cheaper than Alonzo Wrecker aka Highway Garage Wrecker Service . I highly recommend this company. Thank you B&S Wrecker/Tow Service!
Worst towing experience of my life, if it even counts as a towing experience considering they didn’t show up after 17 hours of waiting. Constantly taking our call and giving no updates, then lying to us claiming “they had no vehicles to send out”. Put us on hold when the questions got too difficult for them to answer and never brought us back on the line, and hung up on us twice. I seriously hope they lose all business and get shut down because no one should have to deal with that horrible attitude and complete unprofessionalism especially during their time of need being stranded needing car help. I wish I could give them negative stars.
They are on our preferred towing with our Ins. Co.What I can say is that the gentleman was very courteous, professional and caring..I'm glad we are able to use them. Thanks
It took the roadside assistance a long time. I don’t fault B&S for that at all. But once they contacted B&S the gentleman who showed up and changed my tire was very polite, quickly changed the tire, and was professional.
I would just like to say if you every need towing this is the one to call...very nice and curtious... does an excellent job...if anyone is ever in need this is the business to call....if I ever need towing again this is the one I will be calling... B&S Wreckers are AWESOME!!!!
Deatroyed the front end of my car while bringing it to the dealer. Had very obvious damage, and they refuse that they did anything. Owner has been very unprofessional about the whole situation.
Wish I could give them less stars i called for a pull out, and dispatcher Jay was rude and very unprofessional giving excuses for being unable to reach driver for over an hour dispite multiple attempts to see if they were on their way or not. After an hour and 15 min finally called and said she got ahold of the driver Al and he would be here in 20. Granted I'm only 11 miles away from their location. Sounds to me like driver was catching up on some sleep before hand. Would have loved to talk to a supervisor but it was after hours and none were on duty. I'm sure if they were the employees would have taken a little more pride in their work and I'm sure Jay wouldn't have had such an attitude towards a paying costomer.
1805 Stolz St, Victoria, TXTire repair shop
5210 John Stockbauer Dr, Victoria, TXCar battery store
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