This rating is based on customer reviews, inventory size, pricing, and service quality
Isaacs Wrecker Service in Tyler, TX draws overwhelmingly positive feedback: pro, courteous drivers and dispatch, quick arrivals (often faster than quoted), careful handling of cars, RVs, semis and even flipped trailers, plus easy pay and helpful guidance. Pricing is viewed as fair/competitive (one 65-mile tow ran about $400), and wait times are generally short; one long delay stemmed from insurance. On the scrap-yard side, reviewers note upgrades and new drive-on scales, though one cited weighing/receipt transparency issues. Inventory/parts info is unclear. Overall: 96/100.
What clients say about Isaacs Wrecker Service in Tyler (TX)
I would strongly not recommend this place. They only offer one payment method through a device that my bank immediately flagged as possible fraud, and instead of offering any alternative way to pay, they threatened to tow my truck.
The customer service was extremely rude and unprofessional. They would not even wait a few minutes for me to call my bank and authorize the transaction before trying to move forward with towing. There was no patience, no understanding, and no willingness to help resolve the situation.
Thankfully, the police officers who intervened allowed us one more chance to process the card after speaking with the bank, and the payment finally went through. Without them, the situation would have been completely unfair.
Please be careful if you come here and make sure you won’t run into the same stressful and frustrating experience.
Quick, and friendly staff. Worked hard to preserve vehicle from sustaining more damage. I was able to provide my information without hesitation from the phone collectors. Fastest tow I have ordered. The worker I had provided options for the situation I was in. Super skilled because the vehicle location, night time, and drop off location was filled with so many obstacles. I can’t recommend this spot more.
We just had our motor coach towed by Clay. We were very impressed with professional attitude, care he took connecting and disconnecting our unit. As he towed our unit, he avoided obstacles that may have damaged our unit. We are extremely pleased with his service.
The whole experience was great. The person that came and towed the vehicle was professional and pleasant. We had to ride to Texarkana from Tyler with him and he made the whole experience so much better.
Outstanding and professional service! Don’t waste time calling anyone else or dealing with insurance claims. Call them directly. They went about and beyond to help us after we hit a deer.
My driver was extremely professional. The service was great. He did all he could to protect my car as it was being towed. He’s just a very personable young man, and I appreciated that.
I will continue to use Isaacs Wrecker Service. They took care of my problem for the night and it was a late hour. Everyone from the dispatcher to the driver maintained a level of professionalism that was kind and prompt. Thank you
Isaac's Wrecker Service was fast upon arrival and very professional. They got my stranded wife off of the I 20 Freeway. I am very grateful for there service. Thank you so much Kerry Shaw
Awesome! Dispatch and driver both very nice and good people. Got me where I need to go! Definitely a huge help! Trustworthy and reliable. Showed up super quick! Price was fair. No complaints.
We used Londons wrecker forever. I assume they were bought out by Isaacs. However they are upholding the same standard. I have a fleet of trucks so when one goes down unexpectedly it’s usually a hassle. Issac’s had my truck picked up and delivered to my mechanic within an hour of break down. They had an easy way to pay where I never had to leave my office. Thank you guys for your help!
I Have used Issac’s Wrecker Services before, and Each time my Experience has been Great!! The Customer Service and the Driver are always very Polite, Courteous, and Professional. Great Service!
Dispatch made things so easy for me. Fantastic custome service.
Wanted to the driver was also super nice and professional. Hope i never need a wrecker again but if I do....this is the only place
Joe was great, very friendly. Towed my dually home~ 65mi after it decided to go into limp mode.
I had to wait over 3 hours on the side of the road- but my insurance company couldn't find anyone at all so I was very pleased to not have to spend the night in my truck on the side of the road.
cost was over $400 to tow, insur reimbursed that...
The representative that assisted me was very pleasant and the young man who came to unlock my car was a Godsend. He was super nice and had me back in my car in less than 5 minutes.
Most reliable service I’ve ever had! JP was extremely experienced and professional. Recommend Isaac’s Wrecker Service!! Our tractor trailer was towed fast and safely all thanks to JP!!
My husband and I had our motorhome towed by J.P. He was very professional and knowledgeable. He got our baby safe to the dealership in Tyler all the way from the Marshall area. If you need a tow I highly recommend you call Isaac’s towing and request J.P
Dispatch was very nice, timing was great and Brandon was very nice and professional as well. I would highly recommend Isaac’s Towing if your ever in a bind and a need tow
Great job with our situation when our boat and trailer flipped over. Three other wrecker services turned us down, but Isaac’s showed up and had the tools to get the job done! Highly recommend!
I panicked when my car died in the vacuum stall of a local car wash. I was impressed by how he maneuvered the tow truck into such a difficult space and quickly got my vehicle out of the way for other customers. The payment was so easy to make even out in the sun. Friendly and fast! Highly recommend!
The driver was so helpful and stayed with us while we inched down the road 2 miles to the tire service with our camper that had 2 blowout tires. It was a Sunday and I sure appreciated his taking care of us and making sure we were safe!!! Thank y’all!!!
Thank you. On April 21 we were on our way home from Mississippi to Arizona. A truck with an unsecured load pulled on the highway and lost load right in front of me. Our insurance could not find a tow company to come out. The officer on the seen gave me Isaacs card. Their driver was quick and offered us a ride to the hotel. This was living every traveler’s nightmare. The driver was courteous and knew the body shop we were going to and that helps to hear he had information about it. Thank you for being a light on a dark night.
Isaacs is my preferred towing service. Professional, easy to work with and trusted.
I had a tractor that needed to be delivered and received same day service. It just doesn’t get any better. Highly recommended
Absolutely amazing company! I had the pleasure of working with Michael J. Williams! & what an incredible person! Michael was there in a timely manner ready to work despite the weather! I expected to wait a few hours and Michael was on the job in less than 30 minutes! He helped me with my breakdown to get off of the rode safely and also gave me a few tips! His customer service, energy and spirit was amazing!! & willingness to help in any way possible! I appreciate you for helping me today Michael! You made what seem like a bad day… great! Thank you again Issacs Wrecker Service for coming out to help but also sending one of your best employees! Highly recommend! Michael keep being great and motivating others!
Contacted this company when my reckless teen slid off a country road and they sent Jason Vickers. He arrived quite fast and had him winched out and bandaged up in no time. Mr. Vickers even took the time to make sure my teens ride was safe to continue down the road before releasing him back into the wild. That puts a mom’s heart to ease. Thanks Isaacs Wreckers Service.
Michael Williams is a top notch driver! Left his dentist appointment with a numb face and picked my truck and 2 trailers up in 15 degree weather! Arrived in a timely manner and got back to the facility very safely. Not to mention the facility was 2 hours away! Awesome job and great experience!! Highly recommend ISAACS wrecker service for all your wrecker needs.
Michael J Williams is an amazing sport i recommend his service 10/10. He Handled our vehicle from Coca Cola Florida with care removed the license plate off the front so it will not be damaged in transit and much more. Thank you for everything !
I highly recommend Isaacs Wrecker Services. Troy got on scene quickly and was very efficient in his work. He took time to ensure our motor home was placed securely on his truck and made sure to not do any damage to our RV. The only downside was he got on scene without the proper set of bars to haul our RV properly so had to go back to the shop and get them. While this took some time, I rather he did that instead of “making things work.” Professional and friendly, Troy is an expert in this field and knew exactly what he was doing. We couldn’t have asked for better service.
Driver of the rotator did an amazing job. We had a unique situation and they responded accordingly! After having trailer issues, days of delays and a rough start to a week…..my load had to be moved to my husbands trailer. These guys did awesome! Had everything switched over in less than an hour! !!! Thank you to the team at Isaacs wrecker service!
Website
