Copart - Amarillo JunkYard in Amarillo (TX)

I purchased a vehicle that was on a hot shot trailer that had a stop at this location, the forklift driver had to load a truck on the trailer next to my vehicle which ended up rolling into mine and damaging the bumper. The GM Chris immediately accepted responsibility on the phone and also told the trucking company that it was Coparts fault. He asked me to get an estimate for the damages when I received the vehicle and that they would take care of it. Roughly 2 weeks later I emailed him the estimate and I received a response that they were not responsible for the damage and that I needed to take it up with the hot shot Company. The same company who he already told wasn’t their fault and the company that I already paid. So here I am with a damaged vehicle and no leg to stand on. I had high hopes for Chris as he seemed very interested to help up front but when the time came to pay for the damages he was quick to change his story. They are very dishonest to say the least.

Good customer service. Easy access enough parking

I bought a truck at Copart in Dallas. They mailed the title paperwork to Amarillo, stating that they can't mail it to me directly because I have no power of attorney on file. I appreciate that, as the drive is much shorter to Amarillo. I called yesterday, they found the title in the office. I asked if I needed an appointment, they said no appointment needed. I showed up this morning a little after nine A.M. They looked for the file for a long time and were unable to locate it. The young lady helping me stated that she thought her manager had taken it home with him and was not in yet. She called the manager and told him a customer was there waiting for paperwork he had. She then told me he was on his way, and that he only lived about 10 minutes away. 30 minutes later he still wasn't there. I then asked if I could just sign a power of attorney so they could do the paperwork and send it to me, as I was missing work to handle this. After asking around she said not to worry about it, they would just mail it. As I was leaving the parking area I saw a man carrying a file into the office. This is now after 10 A.M. And in his other arm was 3 boxes of donuts! 2 hours after opening time, knowing a customer is waiting for paperwork, he stops for donuts! I was there for over 40 minutes doing what should have taken 5. I am shocked how rude some people can be.

The Lady who helped me Miss Cardova was very nice, the forklift guy is super helpful, he’s awesome. Very very good experience at this location

Best copart I've ever been to as a transport. Super friendly and helpful staff. Quick and easy loading. And a clean bullpen that won't kill your tires. Awesome job guys!!! More copart facilities need to follow your lead.

Wanted to charge me 70 dollars to look at two vehicles for me and one other. I hope copart goes out of business and is replaced by a real company!

Worst Copart I have ever been to. Very unprofessional and even with an appointment you will be waiting a long time

First time buying here. This is unbelievable I'm buying a run and drive car. When the transporter makes the drop off there isn't any key!!!! How to hell I'm supposed to move it. And the car basically us in the middle of the street!!! The car did had the keys, did sayd run and drives!!!

Usually when I use coparts the service is pretty decent. Today I was given such ugly service by the young lady at the desk I wish I could refund the car.. She was very rude. Spoke down to me with an attitude... But chastised me about how I spoke to her in return.. They didnt wear name tags the reciept says Baperry.. She was very unprofessional. I will not be returning here for business.

I ONLY CHOSE ONE STAR BECAUSE ZERO WASN'T AN OPTION. HORRIBLE CUSTOMER SERVICE. I USED THEIR DELIVERY SERVICE AND ASKED FOR A COURTEOUS CALL TO BE AVAILABLE AT DROP OFF. NO CALL AND MY VEHICLE WAS DELIVERED TO THE WRONG ADDRESS ON A THURSDAY MORNING THAT WASN'T EVEN SIMILAR. I WAS MADE AWARE OF THAT ON FRIDAY MORNING. FRIDAY EVENING I WAS TOLD THE BUSINESS THAT HAD MY CAR WAS CLOSED AND I HAD TO WAIT UNTIL MONDAY. ABSOLUTELY THE WORST EXPERIENCE FOR SUCH SIMPLE TASK.

My truck traveling through Northern TX was supposed to arrive to pickup a car around 1:30 pm but due to a bad weather it was delayed. New ETA was 4:35-4:40pm. I called front desk hoping not to lose another day and ask them to make an acception because we were only five-ten min late for their "cut off" (technically copart is open until 5pm). "Sir, If you here after 4:30 we won't release your car" I was told twice with arrogance. Truck had to wait 16 hours until next morning... 11/12/2018

Somebody there stole stuff from my car. It was in an accident and I wasn't even allowed access to it for a while but by the time I did only a few things were left for me to "reclaim"

This is by far one of the worst coparts I have ever been to. I have been in auto transportation for over 15 years and never had so many issues at a copart facility. Going to countless copart locations each month in texas and many other surrounding states. This is the only one they refused to load a truck claiming it is to big in size. They claim it is too big for their machine but I have personally witnessed coparts load much bigger vehicles without hesitation. I assume you must be a big enough buyer and purchase enough vehicles for them to turn their head and get anything loaded. I believe it's just inexperienced loader drivers and poor management that is causing such an issue.

If I could rate them lower I would!! They are the worst, most unprofessional, dishonest, unethical people I have had to deal with in a long time. They blatantly lied to me about who could bid on vehicles, as well as lying about when you could bid, and then even when it came to what was supposed to be a live public auction they rigged it again so that no one had the opportunity to bid on the vehicle. They also lied in the instructions on putting a deposit, conning us out of $600 before cheating us out of a chance to even bid on the vehicle!! They cost Allstate at least $3000 on that one sale, with their intentional manipulation of the system. I would caution anyone to be very wary of dealing with the AMARILLO Copart Location. Besides being dishonest the manager is extremely rude and unprofessional!!

Terrible management and very unprofessional. Expect delays on anything you do here.

This is the most Schyster company out there. Motto "Give me your money, Get out of my site". They will not accept any responsibility of any type. Damage your car, "too bad, so sad. Now get out of here!" Bought a car, fees were double what was normal. Paid 100% of the sell price to keep the car from being relisted. Spoke to the manager, twice, verified I had until Friday to pay Coparts' jacked up fees. Checked on Thursday to verify car was still mine to make sure I didn't make a fruitless 8 hour trip. It wasn't, they relisted it. Called them, "we didn't say that". Thank you for the $400 relist fee, now move along. They can re-issue it, "nope, you'll have to call Corporate to get your money back". Called Corporate, "yes, we see here where they agreed to hold the car for you". Corporate called the yard, didn't include me on the conversation, woman named BB came back, " sorry sir, I was just relaying a message from my manager, it means nothing. Can't re-issue the car, now go away", "call Corporate back for a refund". Called Corprate back, "we can't make the individual yards to anything, it's up to the manager at that yard." Okay, I want a refund. Sure sir, we'll get a check sent out to you in the next 30 days some time. Have a nice day. How about you re-post that to my Debit card on file. "Oh, no sir!, we can't do that, that's a separate transaction. Look for your check in the next 30 days" Update: They held my money for 60 days, not 30 per conversation, as retaliation for complaining. Even then, had to call every week to get them to release the check. They couldn't/wouldn't tell me when they were going to send it out. Plus, kept the $400 relist even though they agreed we had an agreement. Be prepared for something to go wrong anytime you deal with them. Be sure and check car out before you even touch the car or leave the lot, not that it matters because they won't correct any mistake even if it is their own fault. AGAIN, MOTTO: Give me your money and get outta here! They are famous for "CREATIVELY" taking pictures of the cars. They take the pictures so that any damage is not shown. When they say, "WON'T START" you better check to see if it has an engine in the first place because odds are, IT DOESNT! They might say it has keys, yeah good luck with that! Accessories on the vehicles when pictures are taken magically disappear when you go pick up the vehicle. Mostly through yard employees. When bidding on cars, keep in mind, they have their own employees bidding against you. If they win, they dont buy it, it just ends up in next weeks auction where they do it again. It has happened to me several times. Typical corruption there, its all about the bottom line. It should be called CORRUPT PART.

Bad service is the only Copart in the USA that closes at 4 a yard. Office staff very nice people but the forklift driver is disrespectful and ignorant

This place is run just like a government institution. The lot employees sit around and do nothing but chat and laugh while you wait for them and when they finally get around to you they don't care to help you beyond what they're legally required to do while the ones who would help you can't do anything for you since they're subordinates. This place has a disgusting business culture and I only wish there was a competitor I could opt for but they cornered the market as a national option.

I sold my car through cash for cars. People there are very helpful. Picked up my check with no problems. Ten of ten would use them again.

Dealing with Copart team be ready to get ripoff with misleading advertisements. See picture does not mention anything about mechanical issues only front damage and minor dent/scratches. But clearly the sale person Kenny Garcia posted this way for people not to notice the mechanical issues on the front page. STAY AWAY FROM BUYING as the sale person and the manager Shay Porter don't care about integrity or keeping their customers.

BAD experience from all perspectives. They had good and honest employees many years ago, but recently it just keep getting worse. Take your business somewhere else.

Worst customer service. All time I’m coming here they won’t help people or transports. Really upset with the people here at this copart. Simply the worst

They lost the car’s title, now I need to follow a long road to get a duplicate made. Customer reps keep on transferring phone calls to those who hang up on your.

This is by far one of the worst coparts I have ever been to. I have been in auto transportation for over 4 years and never had so many issues at a copart facility.

This place is slow. Came here at 8 am to get 1 car and it’s now 9:30 and still waiting.

Worst Copart Iv had to deal with manger won’t return calls 3 weeks still no title to my car and I’m being charged fees for a car iv had for 3 weeks now I guess I’m going to have to make a 2&1/2 hour trip for no reason

They cleaned out my car and threw stuff away that I needed! They never called and told us they were taking our car!! Terrible service!