They slapped me with $5800 to tow me 3 miles to nearest truck stop. Had a fire on my truck vidor police department called them out.They Held my trailer ransom cause it was loaded Requested payment up front. Its called legal theft! Not the first time ive been stranded on side of road with mechanical issues surely never been charged $5800 to get towed 3 miles. Just ridículos!
Have always been super friendly and quick to help! Even rescued me and my infant out of our flooded home during Imelda, forever grateful for this amazing family owned small business!
I want to give five stars to Rays Wrecker! Always professional and helpful. We broke down in Fairfield and rays came to the rescue. Our truck blew the motor and we were hauling a enclosed trailer with two Harleys inside. They took care of everything and got us back home. Amberly was very helpful in making this happen. Very professional young lady! If I need a wrecker it will be Rays!!!
Excellent customer service from the entire team ! Amberly is always a huge help and makes sure everyone is taken care of and goes out her way. They are the BEST!
Five stars just isn’t enough! Matt is awesome!! Buckle in, this is going to be a long one.
We were involved in an accident in Vidor which left us without a vehicle, and this was a problem since we lived about 5 hours away and still had about another 5 hours left to our destination.
While we were dealing with the First Responders, Matt, who we had yet to meet, was busy picking up our belongings from the road, placing them in the bed of our truck and getting our truck loaded on his rollback. When everything was said and done at the scene and it was time to open the road, we walked over to the wrecker that had our truck on it.
“C’mon, get in. I’ll take you wherever you need to go.”, said Matt as we climbed in. He was concerned for our two boys, ages 6 and 7, getting too hot. As we sat in his wrecker for a bit and attempted to gather ourselves and enjoy the AC, Matt told us where the nearest hotels were, the closest car rental agency, where the Market Basket grocery store was in case the boys needed anything, and that Main St was where most of the restaurants were.
Once we chose a hotel, Matt promptly took us. Once there, he waited to make sure they had a room for us. After we secured a room, Matt asked if we would like to get our luggage from the truck. He lowered our truck, and I climbed up to get our things out. Unbeknownst to me, Matt had already secured a hotel luggage cart and was loading our luggage for us as soon as I would pull something from the wreckage. My wife commented on how delicately he handled all our items, as if they were his own.
It was now time for Matt to leave, but not before he said, “If you need to go anywhere, you call me.”. Mind you this would been well after 5:00 if we took him up on his offer, but he meant it.
The next day, after getting our rental car, Matt met us at the yard and allowed us to somberly gather everything we could from the truck. It rained the night before and I was worried everything would have been soaked. NOPE! Matt was able to get our bed cover that had been destroyed in the wreck somewhat back in place to make sure everything stayed dry!
We loaded up to continue our journey in an attempt salvage our summer vacation, but not before my wife said that Matt deserved a hug, not a handshake. She got her hug and thanked him.
I cannot recommend Ray’s enough. Especially Matt…THANK YOU MATT!
These two guys came to my rescue as my Trike was disabled from a battery issue. They tried jumping me but didn't ,another bystander tried with his vehicle but only managed to get my electric parking brake turned off. Then Rays helped me get my Trike into a parking lot . They started calling around with me trying find a suitable replacement battery. Luckily we found one a local O'Reilly's Parts Store. They helped remove the old battery and take me to the Parts Store to get New One and helped install on my Trike. Thanks So Much Guys for Your Help Getting Me Back on The Road.
If Your Ever in Need Give This Company a Call, You Won't Be Disappointed.
Èxcellent service! I got my suv stuck in the mud in my own yard/pasture not once, but twice on two different occasions, and a lawnmower (don't judge me), and both times Brian showed up super fast and got me out of my messes quickly. Professional, timely, effective, and very reasonably priced as well. See you guys next time! ;)
Brian was prompt, and felt confident on his ability to tow my Tahoe.. Very cost effective and state of the art tow truck.Will definitely use them again.,Thanks to Russell at advantage Cadillac for referring him..
They are very fast courteous and I've always used race record always depend on them they're always there for me when I need them I wouldn't call anybody else and I was very professional about what they do
I hate to write a review on a business without actually using their services, but I can't see myself ever hiring a business that has employees that think it's OK to fly down a residential road far over the speed limit. We don't appreciate it.
They actually arrived before the 2 hr time frame given to me. The guy was very knowledgeable and very friendly. I would be using their serices if ever I'm in need of a towing company. Thanks! 😊
All of you Were Awesome .Prompt Courtious,Informed Let you know everything ,On the Ball,with everything ..Wouldn't call Another Wrecker In the SETX area ..
Website
