I want to give a big shout-out to Tom and Jesse from Herrera’s Towing and Recovery. From the moment they arrived, Tom shook my hand, introduced himself, and carried himself with complete professionalism. Both he and Jesse were extremely polite, respectful, and handled the tow with care and skill.
They safely transported my truck and trailer to its destination and did so with a great attitude and positive energy.
As someone who owns two towing companies—one in Virginia and one in Tennessee—I pay close attention to how drivers represent our industry. Too often, towing companies get a bad reputation, but people like Tom and Jesse are helping change that image.
This kind of professionalism and respect goes a long way. I hope more drivers follow their lead and help reshape the public’s view of our industry. Thank you again, Herrera’s team!
Was told 250 charged 300 they got you over the barrel going to impound if I don't have it they're sending two trucks to do what one will do then both come to my house as if trying to intimidate ,crooks, last
choice , Yes my truck came 4 wheel drive ,but if you would have asked or looked under the truck you would have seen no transfer case or front driveshaft my truck could be towed with your wheel lift no problem,and it was also known at the time price was given that it was 4x4 also the reason I was given for the price increase was how bad it was stuck, I have driven tow trucks myself the winches they have will drag my truck across asphalt with no wheels even on it with ease and the reason for one star is because I couldn't find a negative star , I paid extra for both you guys to sit in ac in your trucks and have lunch on my dime
The service was timely and great, but almost $500 to tow 5 miles... I wouldn't personally do that to people and be able to sleep at night. Be reasonable.
After my wife got hit Herrera's came out and recovered our vehicle. Never being involved in an accident before the gentleman who came out was extremely helpful, friendly, and courteous. Truly thankful for someone like this who was able to help. He gave me his name unfortunately I forgot it with everything going on.
I've never had any business dealings with this company but my family and I were riding through town and saw the big tow truck and I stopped to let my 2 year old son look at the truck and they were accommodating and turned all the lights on for him to see. So that says something for the kind of folks they are.
Truck wouldn't start after stopping at Brookshire brothers so called roadside service from Progressive. A very rude man showed up, tried to jump start and said not battery and drove off leaving my hood up. Called these guys who showed right up with the nicest most patient man ever. He waited till I unloaded all my junk, I work out of my truck and kept saying no problem as he waited. Took excellent care of me and I appericiate the great service.
I cannot say enough nice things about Herrera’s! We had a blowout on the way home from the beach and they swooped in and saved the day and even transported me with three children safely to a tire place. Super above and beyond and so kind and professional!
Because he was fairly on time that they said they'd be there just about 10 minutes 15 minutes or so late and I know it's just a approximate time that they give so it was pretty good and they was nice and efficient
The messed up my car steering wheel with my seat belt. Now it looks old and worn out. No respect for your things. All they want is their money. My car was stolen and I had to give them $600. SMH
They are quick to respond always answer and have some awesome prices. The trucks are always clean and the drivers are friendly. Office staff is nice and respectful on the phones.
I have firsthand knowledge of the extra steps this company takes to ensure their customers are treated fairly and are well taken care of. The knowledge, compassion and ability to handle any situation out on the road is what sets them apart. You won't find customer service like this anywhere else in SETX. Please make Herrera's your first call if you ever find yourself needing assistance.
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