What clients say about Magnolia Towing and Recovery in Magnolia Gardens (TX)
Called to ask if he could help get my wrecked car from a lot in Houston back to town, and I asked for his name. He said, why?! What do you need? (In the condescending way, not the nice way) I told him since I was transported to the hopsital I didn't have a say in where my car went, and I've had to make a lot of phone calls and just wanted to make sure I wasn't calling the same #'s by accident, and I told him the lot where my car was. He snapped at me saying "You're all the way over there! Call someone over there!". I said, wait, I live over here and I'm looking for help! (honestly I started to cry at this point) and he just yelled "What?!". I got scared and said never mind and hung up. Like a dummy, I called back thinking I could smooth things over and try again, but he yelled some more (which made me cry harder) and yelled "I'm in the middle of doing something." and hung up on me.
0/10 do not recommend this guy, especially if you're already in distress. He'll only make things worse.
My van broke down today with our medically fragile, wheel chair dependant child. I called this place and the owner came so fast and was amazing. He stayed with us while waiting for an ambulance to transport my child back to our home. He went above and beyond and am very grateful for his service and compassion: )
David was a Rockstar today!!! After pulling into a parking space at CVS, my gear shifter on my Jeep broke, and my jeep was stuck in neutral. Luckily, David with Magnolia Towing happened to be in the parking lot of the CVS and offered to get under my Jeep and manually shift me into drive, saving me a tow charge as I was now able to drive my Jeep to the repair shop. Major kudos to David and Magnolia Towing and Recovery. Great job, guys!!!
I give it 5 stars for best customer service! I'll highly recommend this company to others! Best experience, fast service and overall great and friendly attitude!
I recently contacted them to move a car from Magnolia to the Woodlands. I strongly recommend them. We were helped by Chris Anderson, and he was great. Great, honest, quick, and reliable service from these guys!!!
The owner is so nice. He went out of his way to be nice and make me feel comfortable during an obviously stressful time. Thank you for your great customer service!!
Bad communication he is not patient with me when I call him and try to give him the address and ask him how much is the trip will be $!?. This is very bad for the business and for the customer we are not homeless.
I had the best experience with these guys, of all the tow companies in the area, this was the only company that actually picked up the phone at 9pm and got me to the driver asap, the prices was fair and the driver was punctual. I would definitely use this company in the future, Thank you.
We accidentally locked our keys in the truck and they arrived their right away and were done in less than 5 minutes. Great service, and they were very kind.
Professional towing service with highly skilled drivers! Top notch customer service and satisfaction!! Very fast, responsive owner & crew! Couldn’t have done a better job for such a great price! Thank you once again @MagnoliaTowingandRecovery for your help when I needed it the most!
Highly recommend!!
On time and great people persons employed. I sucks to need a tow, but it happens and when it does, this is the type of company I want to deal with. They caused me ZERO extra stress.
From safeguarding our son’s mangled car (drunk driver hit him head on) to helping out with a long distance tractor transport for our business Magnolia wrecker has always been there to help in any way they can. Some of the negative reviews here are unwarranted.
Called for a tow and he said he would have anyone available until after lunch. I told him it was 1 am and he said then why was I calling him. This is not a 24 hour service. Do not recommend this 24 hour service.
Husband's truck lost a tire while pulling our RV (dealership failed to tighten lug nuts after oil change & tire rotation) Owner came out personally and stayed on the scene with us until our RV could be taken care of. Very caring during such a horrific ordeal, professional and fair priced.
Broke down outside of Hearn, Texas and could have called someone closer but knew my vehicle and family would be taken care of. Owner came personally and towed my truck to the dealership in Madisonville, Texas. Very fair and professional.
I locked my keys in my car at the Renaissance festival and these guys were so quick to get there and help me out. Wonderful service, very professional, 100% would recommend!
We were in a wreck late on night and called this company and they got there in under 10 minutes and helped out and towed our truck an hour to where we lived! High recommend this place!!
Hung up on me and tried to charge me an extra 12 dollars for using a credit card, I called back and said I would pay it and then he accused me of cussing him out! so I should don't use this!!!!!
Today I was in a accident, in Magnolia.
I was in shock, I was hit 3 times, I was so nervous, afterwards.
Let me say this wrecker driver
His name was Chris Anderson, he was so kind to me, he took care of us so well. He helped me through the whole process, helped my mom. He drove us to the location where my vehicle was dropped off, and stayed with us through everything, from beginning to end. I'm home now, and I can't believe the kindness of this person.
God Bless!
☺
We use this wrecker service quite often for our automotive shop. They service our customers well, are clean cut, and are very reasonable. Highly recommend!
Driver was quick and polite. Can't remember his name ( JT, PJ, something like that), but if he's a reflection of the entire business, they've got my vote.
Had a guest back off our culvert late at night. Magnolia had a driver at our house in 30 min. Driver was professional did a great job. Very reasonable pricing for late night weekend call. Would definitely recommend Magnolia Towing.
The only wrecker I choose to use! Good guys that show up when they say they will and reasonably priced. Drivers and trucks are clean. As a woman I feel extremely comfortable calling on them for assistance. Very polite and helpful!
Called about a price on moving my tool box 1 mile. He said the price was 125 and all I said was "wow that's high" the guy EXPLODED. Then hung up on me. Do you want someone with that temperament handling your vehicle? I caution against this company
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