Baytown Collision Center in Baytown, TX is your one-stop-shop for everything you need to keep your vehicle running and looking brand new. We're a full service auto body shop that can set you up with a range of services for your car or truck - from re
Hours not specified
What clients say about Baytown Collision Center in Baytown (TX)
One star is way too much but you know how these Google reviews are. When I say Believe EVERY BAD REVIEW THEY HAVE, I MEAN IT!
The absolute worst place to use! Unprofessional , irresponsible and negligent. The wrecker driver broke the cv axle on my car and they tried to blame it on the collision. A minor accident that bent the fender into the wheel. No wheel damage, nothing serious. Had 2 different mechanics confirm the damage was done by the wrecker. Contacted Brad with no results. They won't admit to their incompetence and won't pay for their mistake. Unbelievable how crooked these people are. Absolute trash!
Shout out to Tiffany that works in the front office! She went out of her way to help me when she didn’t have to. The guys working the yard were also so nice and helpful. Good honest people!!
PSA. PSA. PSA. PSA.
DO NOT, and I mean DO NOT leave your car there for body work!!!
Took 3 months to get body work. One excuse after another. Zero customer service!
More heartache than it's worth. Drive down North Main and pick a certified Body Shop for your vehicle.
Thank You,
1 Star is one too many for this establishment. Read the 1-star reviews and believe them.
If you truly enjoy…
being told one thing over the phone only to be told the exact opposite when you arrive,
being given the run around,
being treated with disrespect,
being spoken to repeatedly in a condescending manner, as if you were less than a human being…
Well then, the incredibly unhelpful, apathetic folks at Baytown Collision Center is your place.
For the full effect, be sure to ask for Amanda.
Exceptional service and craftsmanship! The team at Baytown Collision went above and beyond to restore my vehicle to its former glory. From the initial estimate to the final walk-through, the communication was top-notch and the work was completed on time. The attention to detail and commitment to quality are truly impressive. I've found a trusted partner for all my automotive needs. Highly recommend!
Steer clear of this place and believe the low ratings and reviews. They closed the front office 20 minutes early on a non-holiday. I made sure to get there with ample time and I ended up wasting about 40 minutes all told...The staff are extremely casual; the inappropriate conversation kind of casual and should be cut out when customers are in the room or in earshot. I walk into a 5 person conversation and nobody acknowledges me or points me to one of the three desks for assistance. There is rarely any room to park or get out. Don't drive a truck in there. Bring your smallest vehicle because you WILL need to use your 3-point turning skills to park and exit the lot. So, I'm not docking them for their subject matter of conversation; it's a body shop. It's a casual workplace. I'm docking them on the crowded conditions in the lot, closing early, and the staff's behavior.
The staff here is so nice and knowledgeable. My side mirror cover fell off and the mirror was dangling, the guy just popped it back in, no charge. Definitely recommend!
Great job by all. Rolled in for an estimate. Was in and out in about 10 minutes. Caliber Collision wanted me to make an appt. a week later for an estimate . Parts were in in a couple of days when they promptly called me for the install. Can’t say enough good about Baytown Collision Center.
This place is trash they don’t care about your vehicle. I was charged $425 for a day and when I picked up my car my brakes didn’t work and I had a big scuff mark on my front bumper . I told them my car wasn’t safe to drive but they just let me drive off like that anyway. I later found out they cut my break hose.
This place is extremely unprofessional. The man who answered the call did not properly introduce himself so I can’t personally call him out but he states he’s the “owner” and literally hung up on me while I was speaking to him in a calmly manner! Yall need to learn how to do yalls job correctly and take some customer service classes cause your attitude sucks to be in this type of business.
I had the best experience with Baytown Collision Center and can't thank them enough.!! From the front staff, Ms. Amanda, who was So kind, informative and very helpful. As well as Dj who let me know everything that was going on with my car. His friendly Personality with upmost honesty truly made me feel more comfortable. I can't express how much this was an easy experience for myself thanks to them. I thank all of the staff from the bottom of my heart for all of thier help.
TRUST THE REVIEWS!!! I should have trusted the tow truck drivers sarcastic laugh/ominous warning when I told him I was using Baytown Collision Repair. This is the WORST collision shop in Baytown. Take your car literally anywhere else. They do not call when there is a delay, lying is part of their employee manual, PAUL will say "parts are on backorder" so many times it will make you sick. PAUL, is the most unprofessional, incompetent, disgraceful employee of any business you will ever have the displeasure of dealing with, and his office ladies are not ANY better. They close early, will put you on hold and forget about you, won't answer your calls, will LIE and say PAUL is out of his office when he in fact, is in the SAME ROOM. This place needs to be investigated and a lien placed on the business. There are bad businesses, and there are crooked businesses... This "repair shop" is a strong combination of both. DO NOT USE THIS PLACE. Instead use Frank's or first collision. Both are very reputable.
You don't need me to convince you to steer clear of this place. The good? When they do speak to you, they seem very relaxed and casual. It's definitely a tight
-knit kind of place. If you're looking for "professional" communication and behavior, this isn't it. The bad? The one time I go there, they closed and locked the office 15-20 minutes early. I called twice in the parking lot. I saw one random guy in the lot but was not going to disturb him from his work. I needed to get a few things out of my totaled truck after work and they decided to close early for what? They also have to learn to cut out chatting about inappropriate topics in front of customers. Walked in on them talking about some guy one of them was dating. Not going to mention more. The first time, which was only supposed to be brief, turned out horrible. One and done for me. Never again. Get your car towed somewhere else unless you're a grease monkey.
Baytown Collison came recommended to me and I called this morning and set up for them to tow my car to another business to have new tires placed. After waiting for several hours I called them back and they didnt even have me down to have my car picked up. I asked for Anna who I had talked to this morning and was told she had left for the day already. Very poor customer service and they could care less of the promise they had made this morning. Lady I talked with this afternoon was very rude. Should have come online this morning and read through the google reviews.
David was phenomenal when our RV got stuck in a ditch in the evening. He asked all the right questions, was fast in arriving and took no time in getting our 40 footer out. He was kind enough to help us park our RVs after as well. Shoutout to David for all the support!
I told one of the employees my insurance sent me there and called them the previous day. The employee agreed and asked me to leave my keys with her. So, 2 weeks pass and I still have no update on my car. I call my insurance company and they tell me I left my car at the wrong place. The employee basically lied to me when she said she received a call from my insurance. It took them a MONTH to fix a minor bumper issue. I tried calling them, they do NOT pick up and then when I went to center, I see a employee smoking weed near where my car was. To be courtesy, they cleaned my car and someone stole a giftcard I had left inside. Overall, do NOT use this place.
Great communication, very professional and thorough with damage assessments. Extremely nice work! Truck hasn’t looked this good since it was new and blended to old paint perfectly! 100% recommend these guys for any and all collision repairs!!!
They did a horrible job on my vehicle, they found additional damages to my car 2 days before it was supposed to be ready when they should have found them at the beginning of the process! They also wanted me to lie to the insurance so they could get more money out of them! Anna Caren is the one who said that JR told her to tell me to lie to the insurance just so they could get more money! Anna Caren was terrible at calling me back! They are all very unprofessional. I got my car back with a nail in the tire and my car was dirty! They supposedly cleaned it and they didn’t! Now I have to take my car else where to get fixed properly. Would never go back to them again! Do not recommend anyone to go here!
I was referred to Baytown Collision by a colleague. My truck had been in a minor accident and I delivered it to them myself. Their liaison, Amy communicated with me regularly & kept me updated with my truck’s assessments & progress. “JR” the General Manager was also friendly and very quick to respond to any concerns I had regarding insurance, parts, additional work, etc. Overall I was impressed with the quality of work and the way the staff responded to get me back on the road. I would recommend them to anyone!
For me the number one issue when having auto work done is how well my car looks when they are finished. It doesn't matter how fast it gets done or how much they save on cost if I can find flaws in the repair work. My car looked show room ready/ color matched perfect where the repairs were done.This was on a car with clear coat finish, so very pleased at the final results. Based on this alone I give them 5 stars.
Had a wreck tow driver recommend them. CALL YOUR INSURANCE FOR RECOMMENDATION. They had my car for 6 weeks. Picked up. Brakes felt funny, took back. They said brakes fine. Went straight to Kia dealership. One of my brakes was not connected. They repaired, took bill to Baytown Collision. Said they never touch my brakes so they will not pay for it. They got my insurance company to pay it. Year later my engine was running rough. Took to dealership. Told me I have a junk yard engine in my 2014 car that is not paid for. I realized early on in the process they were a scam but all advice said dangerous to move car to another repair shop because will sabotage your car, but how can it be worse than this?
My vehicle was wrecked into a ditch and towed away to Baytown Collision. Baytown Collision was not the responsible party for the towing, but gladly excepted my vehicle for storage and auto repairs. The following day on November 11th, 2017 (Veterans Day) I called the shop and it was closed. I was able to reach there after hours line where I was in contact with Paul. Paul was awesome to work with he gladly put me in touch with Brandon. On there day off, both employees took the time to help me.
I arrived at the shop to find out that my towing fees were ridiculously high, my initial all together cost was close to $800.00. Brandon helped me by finding out why the cost was so high. The third party towing company charged me double the price. At this time, I explained to Brandon that am a Veteran (it was Veterans Day) that's when JR (Site Manager) came out to speak with me. He first thanked me for my services and told me that it was his duty to make this right by me.
JR called the third party towing company, he attempted to reason with them to bring down the cost, it did not work. At this time I was thinking I was screwed at a $800 bill. JR went above and beyond to make it right, he flat out told the towing company they can take there business some place else.
WOW!!!!! These guys went above and beyond to help me. My $800 bill turned into me only paying $200 because of great company ethics and supporting Veterans. I will with out a doubt bring them all my future auto body/vehicle work.
JR, Brandon, or Paul, thank you again for your help and support, what you guys did was incredible.
Absolutely detest this place. Unfortunately my car was towed here after a fender bender on Monday. Went on Monday and paid $188 for towing and storage. Did this on way home from emergency room with a broken foot. Told them my brother was coming to get the car on Wednesday or Thursday. They told me they would put it in the employee lot across the street so he could get it after hours--no problem. Insurance adjuster filled out claim Wednesday night. Went to get car Thursday before 10:00 am and they claimed they had to tow it back to their storage lot and charged me another $193.00 to get it out. Come to find out they didn't tow it but used a forklift and the car is totally drive able. My brother drove it off the lot and onto a trailer. A bunch of lying crooks who took advantage of an injured 62 year old woman.
I have been taking my vehicles to Baytown Collision since they opened. The service has been amazing. I always feel like family and like they care about their customers as well as their business. The Service is quick and my car looks amazing! The prices are actually the lowest in the Baytown Area.
They fixed my 2014 Mercedes C250. It was done nice and painted like NEW. This is a Good Repair facility. I recommend anyone to this Shop if you get in an Accident or need anything pertaining your vechile. Paul Larson and Brad Martinez and J. R. Cunningham are a great set of guys to deal with. They treat you like Family...... Thanks for taking care of me and my car.
The service we received was not that great at first and we were not treated very nicely by the tow truck driver. I called JR, the manager of the company and explained the situation and that I was not happy at all with how we were treated and he agreed to discount the price for us for the tow we received. The truck driver, Andrea, apologized to us for how the situation was handled and for the miscommunication. I was not happy with this company at all in the beginning, but they handled our issue and concerns very well and professionally. I would use them again in the future.
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