Do not recommend this place at all took it here cause I had a wreck with my car they replaced the parts but sucked at doing my alignment and had to take it back told them about the back of my car not too long ago that didn’t fix and my car was a driving Hazard they said they was gonna give me a call and never called back had to take my car to a totally different car shop come to find out they never did the alignment at all only put new parts on my car
I am very satisfied with the amazing work done here! They went above and beyond to make me a happy customer! They updated me every step of the way! Thank ya'll so much! And I will b returning in the future if needed..... hopefully not but just in case. Thank you so much!!!
Came to drop off my car for repairs and Crystal and Rolando were extremely knowledgeable and helpful. They explained everything to me and broke everything down in details, and just overall great communication and even better customer service! I highly recommend this place if you need any repairs done! Well worth the 5 stars!!
Have had two repairs done. Great work and service and I hate body shops. So coming from me this is huge. Thank you for keeping us in the loop and doing a great job.
BEWARE!!! They missed a tear in my transmission line and told me to keep driving when I kept calling. Drove over 60 miles with no fluid. Runs and drips on the paint. Horrible both above and below the hood. They will lie right to your face. They are Service Master rebranded with the same low level of customer service.
Highly recommend! They were awesome to deal with, kept me updated on the status of my wife's car the entire time. It was ready for pickup 5 days before they originally told me it would and the body work and paint looks like factory. Definitely the best shop to take your vehicle
When I walked in, Anisha at the front desk greeted me warmly with genuine enthusiasm and exceptional customer service. The entire team patiently waited for me to resolve with my bank issues, making me feel truly welcomed and valued. Once my bank matters were resolved and my payment completed, the team did an outstanding job restoring my truck to its original condition — it looks brand new, just like when I first bought it! I am genuinely impressed and have fallen in love with my truck all over again. Thank you, Crash Champions, for your dedication and expertise in bringing my truck back to life.
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If I could give them 0 stars I would. The staff when they call are always rude. They over charge you by so much. This shop seems to care more about its business than it does the customers that go there and pay them to keep the establishment open. I don’t recommend you bring your vehicle here.
I brought my truck here after an accident. They were very upfront about the damages and what it took to repair it. I was really impressed with the lady the works the front desk. When I went to pick up my keys, part of a keychain was missing. She took it on her own to go look for it and she found it! I was so thankful. Thank you Crash Champions for making my truck like new and for going above and beyond with your professionalism and kindness.
When I dropped my truck off to them, once I walked into the building, I knew that I was going to be in Excellent hands. The level of professionalism, care, attention to detail, and being subject matter experts is Unmatched!!! General Manager, Anyssa Lopez and her proficient team gave me an superb explanation of the work that was going to be done, line by line. The repair was completed (Before promised). CCCRB Truly made the entire experience personal! For those reasons, as long as my family and I live in this area, I will ALWAYS bring all of my vehicles to this location.
I brought my vehicle here to get an estimate for my window damage and they did a “Good Deed “ and fixed it in 5 seconds. Thumbs up! Thanks Tiffany and Staff. God Bless You!!
The staff is super friendly but their work is not worth 5 stars. I had to return my vehicle (after they said it was completed) for a repaint, missing pieces, things taken apart and not put back together, trash from repairs left in my car, dirty shoe prints left on mats from workers, dirty fingerprints from workers, etc. My accident was in March and my vehicle still isn't finished.
Was treated respectively, I was informed and kept informed of every step and progress. Vehicle delivered on time as promised, cleaned and shining as new. Job done was very satisfactory. Indeed they will continue to get my business and will encourage family and friends to utilize their service. Many thanks Crash Champions of Baytown.
They put the new bumper part to my car but is different color with my car and one of your guy damaged my car on the side your company has many location but this one is unprofessional Bad experience...
Can not leave a zero star. I took my vehicle in on August 24 to the Baytown location to walk in the office for them to tell me they didn't have any of my information, information I provided on the phone to schedule my appointment. They took pictures of my vehicle and was told an estimate was going to be emailed to me in a few dates. Here we are September 8 and I called their office because I still had not received an estimate. Only for them to tell me they didn't have any information on me again! She was finally able to pull the pictures of my car, how? I don't know and only to tell me they didn't know who the inspector who did the estimate was and that there was no estimate done. These people are so unorganized and who knows what they are doing with your personal information. BEWARE!!! Save yourself your time and patience and don't use them
Service King Collision fixed my car within a very reasonable amount of time with quality and great customer service. My only complaint was that they forgot to put the CR-V back on my vehicle. When I returned for them to do it, the guy put it on so spaced out that it looked like I was driving a counterfeit Honda. I asked him to take it off until they could order me a new one. He honored my request & I drove around without it until the new one came in. When I finally had time to return, it was put on correctly and all is well. Mistakes happen…they were courteous to me throughout the entire process. Customer service seems to be a lost art, but not with this business.
HORRIBLE EXPERIENCE! My car was in their shop for a month. While sitting, tires for low. I have an app on my phone that shows tire pressure so I asked them to fill the flat tires. They wouldn't do it because "your low tire pressure light isn't on." I picked up my car and drove off, immediately noticing the alignment was severely off. I reviewed the paperwork to see if an alignment was done and my insurance was BILLED FOR AN ALIGNMENT THAT WAS NOT DONE. I immediately took it to the dealership where they confirmed that it was badly misaligned. I contacted Service King headquarters asking for the alignment to be refunded but still haven't received a response a week after. I called Service King and they said to bring it back in but didn't seem to care that the alignment was billed for and not completed. No callback from the manager like I asked. There is no excuse for this poor service and I strongly suggest you go somewhere else!
I can not say enough good things about the whole crew and service at the Baytown Service King. Starting with Sarah who completely was sympathetic and understanding of how sentimental my vehicle is to me. She went way above and beyond to make sure she had the crew save my double mesh grille even when they were going to replace it. My Cadillac was my mother's car who gifted it to me about a month before she passed away. The reason why I was attached to the grille is because that was the one thing about this car my mom loved and purchased the vehicle for.
Then there was Simon who did his absolute best working with the insurance company to get my repairs done in a timely manner. Which they did!
Upon the first arrival when the car was completed I was not happy with the grille they put on nor how the headlight looked and low and behold here comes the general manager (I apologize I don't remember his name) came to the rescue and gave me the best service and options we could ask for. He went above and beyond to try to find a replacement grille that was identical to the one I originally had but unfortunately he couldn't find one but he still saved the day and was able to the tech repair my original one and even buffed out the driver side headlight to look like new so it would match the passenger one.
Thank you from the bottom of my heart to the whole Baytown Service King crew for being so professional, sympathetic and understanding of my emotional attachment to a vehicle.
This whole crew definitely knows customer service and takes pride in their customers vehicles
PS I have been referring all of my friends, family and my customers from Baytown Pep Boys to them!
I definitely will be back for all of my body repair needs!
My daughters brand new truck was involved in a minor finder binder and this is where the other people's insurance has us take her truck. Everything was smooth and easy from start to finish. Dropped it off got the rental soon as we left there because they work with enterprise. Kept the truck about 2 weeks and we picked up and looked as good as new! No complaints here. And workers were very nice and friendly and answered all our questions and kept us informed throughout the process. Would recommend and use again.
From the firsts call the experience was good , they gave me an appointment within the next 2 days . When it was drop off they explain everything that was gonna be done in detail , and the customer service was excellent. The car was fix before the expected day . And the job was done perfectly . If I ever have to I will definitely go back for any other repairs or anything. Will definitely recommend it to anyone . Even tho I expected to be a lot different due to the pandemic crisis ! Went way beyond my expectations !!
I am an insurance agent and was involved in an accident. This was my first time using Service King, one of my clients referred them to me. The service was outstanding! My rep was amazing and so was the rep for Enterprise, who is at their location as well. The whole experience was great! They kept me up to date on everything and even gave me the vehicle back before the promised date! A+
Great customer service the representative that is on the front desk was very helpful and really nice. Alejandro Villa was my advisor and he was very helpful when I went in to drop off my vehicle he even gave me a ride back to my home for the reason that I didn't had someone to pick me up he made the whole process of my vehicle getting fix so smooth great personality and great on having us inform every step of the process of my vehicle highly recommend Service King and their staff!!! My car looks amazing!!!
Wow! These guys are amazing, courteous and know their stuff. Needed an alignment pretty bad, well had been needing one for awhile and they got me fixed up in less than an hour. Alex Villa is the man that helped me and he was so nice and answered all my questions. I had been shopping around for the best prices and service and they exceeded my expectations!! Will definitely be going back for a few more repairs. Next my bumper needs some love. Thank you so much guys!! I’m gonna tell everyone I know y’all are the best!!!
Service King did an excellent job on repairing my vehicle. The repairs were done in a timely manner. My advisor,Alex Villa was very friendly and courteous. He kept me informed and explained everything throughly. I was even introduced to the repairman who actually did the repairs..I have already recommend Service King to someone..Thanks Alex and Service King for a job well done.
Came here to get some repairs done to my car. Customer service was great all around by all the staff. Alex Villa made sure I was continuously update with the progress of my car. It was finished earlier than estimated it would be done. I'm very much satisfied with the job and highly recommend this place to anyone.
We'll, the service started a little sketchy. In the beginning there was very little communication. But I visited with them and expressed that I would like better communication. After that Mike was awesome. He kept me updated regularly. He even sent me pictures of my car during the repair process. I was a little disappointed in the speed of repairs. But that being said, my car is barely a year old and had extensive damage. It took 75 days to repair. Not only that, they have been very accommodating with repairing the minor things I'm finding. Would I recommend them? Absolutely. I would just remind you to be patient. Doing it right sometimes takes time.
May 28, 2018
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