I tried to get service and was ignored. I find this very unprofessional. So I found someone willing to come to my location and was informed that this is not the first time he has had to come and take over the task from this person.
Was having an issue with my truck. Called Shawn to him what it was doing. He was at my house in 20 min. Did a scan, went and got the part, fixed it. He was very professional. Very nice and trustworthy guy. Thank You Shawn.
I broke down on the side of the highway. Shawn was there extremely quick getting to me with the part I needed. They didn’t leave my side till I was back on the road. These guys have integrity. I highly recommend them. Thanks for getting me out of a jam on a Saturday evening!! Yall rock!!
I couldn’t be happier with the service I received! The towing company was incredibly quick to respond and arrived exactly when they said they would. The driver was professional, friendly, and made what could have been a very stressful situation so much easier. They handled my vehicle with care and got it to the destination safely without any hassle. Pricing was fair and completely transparent, which I really appreciated. If you’re ever in need of a tow, roadside assistance, or just want reliable service, this is the company to call. Absolutely five stars—highly recommended!
I wanna shout out my dad friends for helping me out tonight Shawn. I appreciate the help tonight chill guy never a bad experience very well recommend any type of roadside help you need he got you. Once again I appreciate the help tonight very much appreciated.
Shawn, thank you for coming to help me this morning! Locked my keys in the truck. Made the phone call, and in about 10 minutes he was there and had me on the road again! I can’t thank you enough Shawn! Pleasure meeting you today! Stay blessed brother!
5 stars for sure. Shawn was a good dude really helped out a lot and a hell of a tow truck driver. I had my car towed from my job in Baytown all the way to clear lake without any problems. He had to deal with security at my job and stayed professional, even had to parked it in a packed ass parking lot and did it successfully without a scratch. Definitely recommend if you need your car towed for any reason.
I had Dirty Bay come out and change a tire on my wife's cat. They answered and were there in a timely manner. Professional and went put of their way to provide great service. She left it there and rode with someone else to work and Dirty Bay went by got the tire size then went and purchased one to fit. I would highly recommend using them for any of your emergencies needs.
THIS IS THE NUMBER TO CALL.
This right here is an upstanding business.
Off-road recovery is the kind of business where they've got you by the short hairs and can do what they want, because your $$$ vehicle is stuck somewhere and you can have a really bad time without help. My experience was the EXACT OPPOSITE. Rather than taking advantage, they really helped me out.
Sean did me right today. He quoted me a fair price before he came, found me in a hard-to-find spot, got me recovered up a muddy hill, and did absolutely no damage to my vehicle. He was prompt, kind, professional, and understanding. I can't share the details, but it would be fair to say he went above and beyond.
He was even surprised when I offered him something extra for his trouble. What a downright decent guy. For a very reasonable price I was out of a jam and my weekend, nearly ruined by my own foolishness, is back on track. I couldn't be happier.
The best in town!!!! If you want great service from a great company, with affordable prices, look no further! I am new to the area and as a woman, I found myself stranded on the side of the road, late at night with no one else to call & God sent an angel. This man went above & beyond to get me back on the road, at a decent price. Thank you again for being the perfect gentleman and for the amazing service. God bless you!
Title: Exceptional Experience from Start to Finish
Review:
I recently had the pleasure of engaging with Dirty Bay Off-Road and Recovery for a flat tire and thought I was going to need a tow. Instead he changed out my tire for me during the hottest part of the day! He showed up within 15 minutes and my experience was nothing short of outstanding. From the moment I made contact with Shawn,I knew I was in good hands.
First, the customer service was top-notch. Shawn was friendly, attentive, and genuinely interested in helping me with my needs. He went above and beyond to ensure that all my questions were answered and that I felt comfortable throughout the entire process. The pricing was fair and quoted prior to the service.
Overall, I highly recommend Dirty Bay Off-Road and Recovery for their road-side assistance. Their exceptional customer service, efficiency, impeccable quality of work, fair pricing, and commitment to customer satisfaction make them the clear choice. They have definitely earned my complete trust and loyalty. Thank you again Shawn!!!!
My tire had a hole in it the size of a golf ball so it was beyond repair. This man showed up quickly, took the tire off, brought me around the way to get a new tire and brought me back and put it on. The whole deal cost me less than 200 bucks, new tire and all. Some tires cost more than that by theirselves. Great service and would highly recommend. I'll just add this is the type of guy that is honest and if he tells you he is gonna do something you can bet your last dollar it happens. 10 stars !
Shawn provides amazing service. He picked up the phone right away. Then he drove to my location. My tire could not be repaired on the spot. But then he drove me to a tire shop where I was able to get another tire for him to install. He then drove me back to my car and installed the tire right away. He got me back on the road as soon as he could.
Don’t be intimidated by his open carry. It’s merely for his own protection.
They were quick and had all the right equipment needed for the job. We were off of I10 and a very busy area - very dangerous to change tire. They worked quickly and professionally- we truly appreciate the tech that came out!
I got myself stuck in some serious mud off a county road, and every business my insurance had dispatched to help get me out couldn’t make it to me in those conditions. But Dirty Bay didn’t hesitate! He was quick to head out my direction, and no obstacle kept him from achieving the goal! Seriously a lifesaver!!!
Giving a 5 star rating!!! Great communication and professional service!! Was willing to come help rescue my best friend who got stuck in a sticky situation when Noone else would!! Literally went the extra mile to get to her where Noone else could!! Highly recommend to call Dirty Bay before anyone else!!!
Shawn provided the assistance we needed when we had a front tire blowout on the interstate. He arrived within the time frame he provided and had all the tools needed to change out the tire. He knew what he was doing and was able to finish the job in about 5 minutes. He provided the receipt needed to be able to get reimbursed from the car insurance as well. I definitely saved his number for future reference and would recommend him to others needing roadside assistance.
Every other tow service either turned me down because of the traffic, told me to call back after the freeway was cleared of traffic, or gave me extended wait times over 2 hours. Called Dirty Bay and the guy told me he was gonna do his best to get to me - he got to me in lest than 30 minutes from finding out my exact location. And pulled me out the mud in less than 10 minutes after pulling on scene. 100/10 recommended
Shawn was awesome! We had a vehicle stuck in the mud and he worked for over an hour to get it out successfully! He was professional and courteous and didn’t give up. Would recommend him to ANYONE needing vehicle recovery, roadside assistance, etc.
I ran over road debris which caused a flat tire. Pulled over on the uneven roadside.
Shawn arrived in half the time quoted. His service was unbelievable!!! Very professional, awesome roadside manners, & even had to use 3 different jacks to change the tire on our truck.
I Highly Recommend this roadside/recovery, Top Notch !!!
I would have given 10 Stars but only 5 were available
Shawn did an amazing job, he showed up earlier than the time set and showed phenomenal customer service skills. I was suppose to be charged extra (my insurance didn’t want to cover extra fees) but Shawn ended up waiving the fee for me. I highly recommend anyone to use his services.
They were absolutely professional, genuine and absolutely helpful. They traveled out of their distance area to ensure my car was serviced. Once we realized there was no spare tire he worked to plug my tire. I absolutely recommend this company for all of your 24-7 needs.
What a lifesaver. I had a blowout on a Sunday evening. I initially called my roadside assistance thru my insurance. That guy didn't have to the necessary tools to help me. I called Dirty Bay and they showed up in under 30 minutes. He was able to plug my tire and get me back on the road in no time. I wish I would have called him first. Excellent service and a reasonable price. Definitely recommend
This was by far the best customer service experience I have received in my life. My tire had blew out While on the freeway. Had no clue on what to do and suffering from ptsd from being hit by a drunk driver previously my anxiety was very high. Shawn (the owner) saw me pulled over off to the side of the road and asked was everything okay and how coule he assist me! I needed my tire change and he did it effortlessly. Anytime I have issues I will contact Dirty Bay before contacting any other company. You for sure have my business again.
Shawn has been a long time friend of mine and today I was in need of his service. The starter on my vechicle blew out and decided to call him. He was very professional, super nice, and knew exactly what I needed. He was able to get my car started in 25 to 30 minutes no problem. He never tried to hassle me or overcharge me. He’s excellent and you should trust him with his service. My grandpa was highly impressed and will be using him in the future as well. Thank you again Shawn.
I locked my keys in the car and Shawn with dirty bay off-road came and got me in my car in no time! He was here within an hour of contacting him and worked quickly and efficiently. 10/10 would highly recommend and use again! Thanks, Shawn!
Sep 10, 2020
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