We had to have our car towed and the roadside assistance company called on Adams Automotive. Just wanted to say our driver Jackie Endsley, was kind and professional. He quickly got our car to where we needed it!
Kory Stone the tow driving was absolutely amazing! His professionalism, effective communication skills, promptness and compassion was top notch! Adams Automotive & Tow and Kory Stone, thank you for stress free service as it was very much appreciated! HIGHLY recommended!!!
I can’t thank Adams Automotive for their fast response this evening when my son wrecked his car. From the friendly answer of the phone to the driver Jackie being very polite. The experience this evening was amazing. They took care of this momma’s heart and my son’s car. Thank you again Lynn and Larry!
Requested a tow service for a company truck to get a tire changed. Person who answered the phone was rude. Driver was unprepared. For the cost I could have ubbered to buy a jack. This has been the second time to use them for company trucks. If I could give less than a star I would.
Tyler arrived quickly and helped us out tremendously. Would recommend 10/10 times. We had a breakdown on Christmas Eve and he dropped us off at a hotel nearby. Was very efficient driver and definitely knows what he is doing.
These people are unprofessional they charge so much for towing they need to be shut down how much they charge taking advantage of people. 100 dollars for gas on his charge for going three acres down, ridiculous!
If I could give negative stars I would. Absolutely atrocious behavior by their tow truck drivers. Not ONLY did Hunter leave my wife’s hazards on causing her battery to die (another $380) out of pocket, but he hit on her multiple times. EVEN TEXTED HER PERSONALLY.. not for matters of her vehicle. 100/10 don’t recommend find another tow company.
They overcharged us by 1600. We had already paid for the service close to 2k previously. Then they had the nerves to charge us again because they had to fix the same issue that was not fix because the part they use to fix it was also damaged. Mind you the car only left the shop for about 30 min then had to get it towed back because it was not fixed. They said everything was covered. Lie! Didn't even tell us that there would be an additional fee till we picked up the car. After trying to figure out the whole over charge issue and them arguing with you. We just paid it and left. Never and I mean will never go back to this place again. Do not recommend!!
Larry, thank you! Lately, it's been one thing after another. Today, has been a crappy day to say the least. Cory, thank you so much too. This company always shows up like super heroes. I appreciate it.
I cannot say enough about Adam’s automotive. They were absolute lifesavers, and the owners could not be better people. Eric is an expert at this craft and makes it look easy.
I would highly recommend them for all of your recovery or automotive needs. I will definitely be using them again in the future, (hopefully no time soon for my sake).
Have used them a few times for two different vehicles. Professional and friendly staff who are very customer oriented. Comparable to the dealership mechanics at a more affordable/reasonable rate.
Kory was awesome. We had four people in our vehicle with a flat tire on the side of the road and no access to the spare. He offered to change the tire for us vs towing. When I said he couldn’t get to it because we were packed for vacation he waited with us for the uber driver. When the uber driver refused to stop because it was the side of a highway and he told me it was too dangerous for him, Kory called another tow truck driver to come get us. Awesome people awesome service.
This is one of the reasons I continue to use Adams Automotive Repair shop. Larry always answers the phone and he always answers my questions. He’s always been honest with me and is reasonably priced on his repairs. His shop is quick to complete the repair whatever that may be. Recently, I believe I had some issues with the brakes on my truck. I took it in. He inspected all of the components, called me back and said there are no issues. I asked him how much I owed him and he said, “No charge”. Now, that doesn’t happen every day, but based on his honesty, I believe that is why he has stayed in business.
Let’s start off with how filthy and disgusting this place is from the inside also let’s not all forget about the poor costumer service as well.
Receptionists need a reality check along with the owners she’s very rude seems like she doesn’t want to be there to do her job not friendly or helpful at all she’s not patient either if they would learn how to properly train a receptionist with the company’s protocol would be plus! Not only that got pulled over for a DWI my car was towed but never hooked on the towing truck some random drove my car and went through my personal and private things WHEN VA PD HAD ALREADY DONE IT.
My lawyer is involved and full aware of the situation.
Add all kinds of nonsense fees, wouldn't tell me a total for fees until I arrived, took almost 30 minutes to total up after I called 7 hours early and the lady "forgot" to total it up and call me back. Then told me there was an additional 20% fee for cards( I would have brought enough cash if i knew the total). Then go to get my car key and thank God I brought a spare because they lost it with their super advanced key storage system ( all the keys just scattered with no tags or identification of any kind on the seats and floor of one of the wrecked cars. Absolute scumbag business model, go literally anywhere else
Great service!! The staff were very friendly and helpful. My car had to be towed there and they had me up and running within 3 hrs! If I could give them a thousand stars, I would!! Thank you guys soooo MUCH!!
Excellent service!! My starter kicked the bucket leaving me stranded at work on a Friday... Go figure! They sent a truck out to tow it within minutes. Car was good to go on Monday at super reasonable cost! Note to self: If I must break my car... do it in the parking lot at work 😂👍.
This is extremely disheartening as I didn’t know that businesses will literally take advantage of you. My mother brought her car here to get fixed. Heard nothing but great stuff about this place so she trusted them. They claimed to fixed the issue and charged over $3,000 for a major car part. Long story short, she was ripped off, the car was never fixed, and it never received the new part. Found that out after taking it to a different business.True Story!
Driver called to let me know he was on his way and his ETA since AAA dispatched him. He was very courteous and careful. My vehicle was delivered home very quickly without any delays or damage other than what was already broken.
Got a tow through AAA with Adams Towing. Jeff arrived on time and safely loaded my disabled X5 onto the flatbed and transported to my garage. He fulfilled my request to unload it right into my garage backed in so I could work on it. Done perfectly. He has 20 years experience with everyday cars all the way to exotics. No damage, everything perfect. Great experience.
Good experience at first, until I was promised a refund that I never got. My car was sitting at a dealership in Sherman being repaired, and we called this company to come tow it back to my house after everything was done. I decided to trade in the car and get a new one instead so I canceled the tow. I got charged over $100 just for them to drive to the dealership and back. I called and a lady answered and said she would do the refund. About two weeks passed by and I still didn’t see anything. I called again and a man answered and told me that “We don’t do anything for free”’. I’m aware of that, you guys didn’t do anything because I canceled the tow, the only thing that was done was driving to the dealership and back. I’m not really sure what the $100 is for, maybe gas but isn’t that you guys’s responsibility? These southern people around here really blow my mind sometimes…oh well. Won’t use this place again!
They have a contract with AAA. After they were assigned to help me with a flat, they just didn’t show up. It’s been over three hours. When AAA tried getting in touch with them at the 3 hour mark, nobody picked up. I understand not wanting to work evenings, but if 8pm is too late, you need to let AAA know and maybe opt to not take contracts from them.
I appreciated the time & effort these guys put in on working on my vehicle. They fixed major issues with my engine at a surprising low cost verse taking my car to pep boys. So a few days later when I took my car in again for another issue they fixed it no charge. For the most part I was happy with their services.
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