What clients say about PronTow in Van Alstyne (TX)
My car stopped running while driving yesterday. I went through my insurances roadside assistance and they dispatched someone from PronTow. The service technician was so nice and helpful. I would highly recommend
I had to have my Suburban towed from work yesterday and was lucky enough that Life 360 sent me these great folks. From the people I talked to at the office. Then there was Korey who got the truck up and to my house and backed down my driveway without any issues. Complete professional and I will be using these folks from here on out.
Great Service! Car broke down right off 51 exit. Dispatch answered on first ring, friendly and professional. Got a call immediately from the driver, Anthony i believe was his name to let me know he would be there shortly and confirmed my location. He arrived less than 15 mins got my keys. Loaded my car up, strapped her down well and we were off. Saved the day!! Great all around. thank you.
Highly recommended I had called my insurance for a tow truck and 2 hours later nothing I called them and they quoted me 15 minutes ETA and I kid you not the moment I hang up phone they were already pulling up, great customer service From the phone to the service provided will be recommending them and keep them in mind if ever needed again.
Great job by a remarkably representative of your Company. Driver on on time & checked out car & he informed me it was the starter.my car was uploade with care & Driver made sure all tie down straps were secure. In & out . Please thank him again for such a professional job. I’ll timber your company if I ever need them again. Thank you PRONTOW!!!
Very good service. The woman who answered the phone to dispatch Jackie was very understanding about our situation and polite. Jackie did a great job. He communicated with us to keep us informed on his status for arrival. We had a protective sheet of metal under the front of our car which came loose and was dragging on the ground when we were driving on Central Expressway just north of Van Alstyne.
He got under our car and secured the metal sheet which helped us to get to Denison and drive to the dealership the next day.
Thank you Jackie for your help and going above and beyond. Thank you team Prontow.
Jim & Cynthia Roberts
Dallas, Texas
I do NOT recommend using this company as they are very unprofessional. One of their employees cursed out a person just because he asked and question and also made a statement. I called to report this problem and the person that I spoke to didn't want to hear it, got defensive and immediately begin reversing psychological when they were clearly in the wrong. We paid them $445 to tow a truck just 20 minutes away and paid them before the job was even completed. Unfortunately, this business and the two people that we dealt with are bound by the generational curses of pride and rage. Perhaps they are in the wrong line of business. Paying customers have the right to be served and NOT an entitled business wanting to be served. Sad...
This was the worst experience I have ever had. The towing driver cursed at me and aggressive. They do not even deserve one star! Do not use this company!!!
Thank you Trevor Carr for taking care of me this morning. You were professional and your experience showed as you pull my two seater off of road 2478. This road has no shoulder only a drop off but somehow you managed to put my car on your flatbed with little effort. I wish you well in the future. K. Johnson 6-27-2024
Had the displeasure of sharing the road with a driver from this company. Saturday 4/13/24, northbound on SH-161. Driver was camping in the left-most lane driving slow, texting while driving (phone was in their hand and visible through the rear window), and swerving in and out of their lane while doing so.
Not a good look.
In response to the business owner's snarky reply:
Doesn't matter if it's one driver or ten, you made the choice to employ these people. Unlike your drivers, I don't use my phone while driving, so taking the time to get the number off the truck and trying to dial a number while driving down the highway...isn't an option.
Your drivers obviously do not concern themselves with the safety of those around them. Reporting it the moment it happened, or now, the incident still occurred. Attempt to deflect all you want. Tell your drivers to pay attention to the road, especially when operating a vehicle with your company name on it.
Accept fault, apologize, address the concern. Don't double down and try and play victim.
These guys are awesome! Second time using them today to move my old car. First time was to move a large toolbox.
Both times were absolutely painless. Everyone I had the pleasure of speaking with was super nice and efficient. Both services were completed in a very timely manner. I will definitely be referring them to anyone in need of their services. And will definitely use agin when needed . Awesome all around!
My alternator out on my way to work. Called 3 other towing companies and was told 2 hours minimum. Called prontow and my car was on the tow truck 15 minutes later. Great service, and great pricing. Will definitely be using then again.
Thanks to Jackie I was able to get off the side of the road and got my truck back to the shop in mint shape with great time. Price was cheap for the quality tow i received. And I was worried about my rims until I seen how professional Jackie was. Thank you
Ryan was able to help unlock my car very timely and communicated efficiently on a late Sunday afternoon. Worked with my insurance for roadside assistance.
Quick and easy!
My wife’s QX80 shut down in the middle of me passing a bus on highway 380… what a bad time that was. Thankfully PronTow was there to scoop me up faster than expected, and got me and my vehicle to the shop quickly and safely. The driver was professional, courteous, and he and his truck were nice and clean.
First time using this company. I called and in 30 minutes Ryan was there. So friendly, a joy to talk to.
Will definitely use them in the future. Thanks all.
After an accident we used Prontow to tow our car to their lot. They were very nice and showed care and concern to make sure we were safe. They were fast, efficient, and great communicators about next steps. There was no stress and we were treated like family!
Made an appointment for towing, they came the day BEFORE the appointment about 4 &I refused to let them take my vehicle. I explained my appointment was for 9 to 10am the next day. No show. I called at 11 and spoke with the owner. I thought we'd worked it out.Had to coordinate with the insurance company, the mechanic & the tow company for a 2nd appointment. The driver showed up about 4:50 this same day& I refused the tow again & explainedthe appointment was 9 - 10 the NEXT day.The owner called soon after& was confrontational and abusive. It's after 5 now, I won't be using their service EVER again.
Side note ... .the driver was GREAT! Very personable and accommodating.
Dispatched by my insurance company last night. Arrived before ETA and driver Billy was a gem. Texted me when he was 10 mins out. Got me home with my car safe and sound. Was very friendly and sympathetic to my situation. Professional to a tee
Billie was absolutely wonderful. Had a flat tire and they had me towed and back on the road in under an hour! Highly recommend these guys! Ask your Roadside assistance to call these guys!
This was my first time to ever have to be towed and I have to say, it was the best experience I could of asked for. Eddie was so funny, kind and made me feel at ease during the whole process. 5 stars all day!
People are put in our lives at certain times for certain reasons. It’s so stressful to have your car towed. When Billie pulled up ready to tow my Jeep he was so kind, very thorough and very personable. He definitely seems like the kind of guy that makes things come full circle. I couldn’t have asked for a better person in my situation. Thanks again Billie. I appreciate your kindness.
Website
