Keel Recovery and Heavy Haul Division in
Van Alstyne (TX)

They picked my car up to be towed and as they drove off my vehicle dropped off the tow onto ground. Which messed my alignment up and cost me 2 tires. But they denied it when investigated by claims dept. Costing me over $1000. Terrible company and tow driver

Make sure to get a receipt, they will claim they only take cash, and claim they cannot give you a receipt. That's a lie. When they discovered I was recording our transaction the tune magically changed and I got $50 cash back, and a hand-written receipt with receipt spelled wrong at the top. Scamy scammers.

Would never have anything to do with keel. They are the worst. Don't walk away, run away from this company.

If I could give zero I would. This is totally uncalled for. I'm going to send videos of the inside of my car as well here in just a minute, but it was horrible. The inside was very bad, they bent an umbrella that I had, and just threw things in a bag like it was nobody's possessions. And the way that they cared for my vehicle. There is a rip in my carpet in the back floorboard of the passenger side that was not there before. If this is how you let people treat things that you go pick up then this is freaking ridiculous I'm turning them into the FTC the BBB and whoever else I can find to turn them into. Several state representatives for Texas and Federal government. And they will be hearing about all this. I don't know if they treated things like this because they thought it was going to go to auction, but it's still uncalled for, and the lady, Bridgette, who was out there while we were getting our stuff and my vehicle was very, very rude to my 17-year-old daughter. There's also a rip in my carpet that wasn't there before, like I said, it was just horrible a horrible experience. The girl “Bridgette” who took us out to get my car was very rude. She said that no matter what agreement the lienholder made with me, it would auction today. They had it so close to other cars that my daughter could barely get in to get it moved. She asked the lady to help, and she was very rude to her as well. There is no excuse for that. The way we were treated was like we were pieces of crap who hadn’t fallen on hard times. Although I paid money to get it out, and such. I did research online and have found several bad experiences with this place. The thing about me and other’s though, is I know where to go to report these kinds of things, and I am not done. There was a HUGE nail in the tire when we got the car. They would not help with that. They said, “No one drove your car”. I then stated, “Well, you had to move it to get it off of the tow truck somehow”. It did not have a nail when you all picked it up from my house. When my daughter got in, it was at 17 air pressure. They only said they would air it up. By the time we got ¼ miles down the road, it was at 0 air pressure, and we were stuck on the highway. I got it aired up with my portable pump I have in the car for emergencies, and we got to a Dollar General. We were going to try to change the tire ourselves, but the equipment needed was not in the car. I have never had to use it, so I do not know where that went as well. I had to leave my daughter at Dollar General and drive down the road in a town I was unfamiliar with and over 50-some odd miles from home to see if I could get some help. A gentleman at the tire shop came to the store and helped us change it. They did not have the right tire size at the tire shop, so they made sure the donut had enough air pressure to get us to Sherman. They also did not put the bolts for the license plates in the bag with our belongings (which were just thrown in a big black trashbag like garbage,) so I made them find some and put my license plates back on.

Just not a good place and the people working there seem very suspicious and eerie. They are out to get you for as much money as they legally can. What do you expect from shady tow yard business anyway. Based on the other reviews, I know my review doesn't fall short on truth. If you can, avoid them. I had no choice due to the fact this is the tow service my bank works, but if you can, go somewhere else.

BEWARE THEY STEAL BELONGINGS!! VERY UNPROFESSIONAL PLACE! My car was cleared out by one of the workers there and put into black trash bags. After going through my items I noticed my Beats Headphones were not in there. Called early next day to let them know and they confirmed to me that they had pictures of my headphones in the back seat exactly where I left them. But now suddenly they disappeared. I spoke to manager JESSICA and she was no help. She seems to not care about having thief’s work there because without looking into cameras or anything She assured me that none working there stole my item but that she would “look into it” Very UNPROFESSIONAL! ….My thought is why not look into it and stop this from possibly happening to someone else. After a MONTH of me having to call for updates every weeks because she never returned any of my phone calls she told me the same thing that none did it and she couldn’t do anything about it or reimburse me. TIP FOR FUTURE COSTUMERS: DO NOT leave this place without looking thru all your items and making sure everything is still there!

Wow I never knew a company could be so Chaotic even when it’s not open! This truck specifically ran my ass on Highway 75 for 30 minutes 10 miles over speed limit then proceeds to follow me off my exit to flip me off. This company doesn’t deserve any business if they can’t even handle driving right!

I don't know why they were in my neighborhood in McKinney. Other than a possible repo, but I don’t appreciate the driver almost hitting me and my dog as we were walking. (And we were both close to the curb with no sidewalk) then they turned around, floored it and drove very close to us again scaring me and my dog.

Do not go here !!! Extremely racist and unprofessional as well as disrespectful! I came to collect my items from a car that was returned , they threw the bag outside the door violently and shut the door. Felt uncomfortable the whole time .

If I could give zero stars, I would. Keel recovery was caught on camera flashlighting my dad's VIN in his driveway (that you can only access through an alley). When he called to find out why they'd do that in the middle of the night, their office manager, Jessica, hung up on him and blocked his number. Shady, shady, shady!

So, I'll start off with this, it's extremely unprofessional to be told about the condition of something wrong with your car, and to be careful with the car because you plan to get it back, and them not listening. Had a little driver come out to repo my car, no big deal, knew I was getting it back. But I told the driver that my driver side front bumper was torn off a bit when I first got the car, and I even showed him how my husband had the bumper tacked on, so I didn't have my bumper sticking out while driving down the road. Mind you, before this company picked my car up there was only about four broken tabs on the bumper. So, it was NOT in bad shape at all. We literally just had it tacked on to improve the appearance of the car. Tell me why I go to pick my car up, and every single part of my front bumper is loose? It was so bad my husband refused to let us drive anywhere in it after he saw the condition of the bumper in person. Keel wants to deny causing further damage to the vehicle, but I have video evidence of my car being drug out of my driveway, and in the video you and visibly see the moment where my car drug the driveway and LIFTED. Not only that, but you can also see where the car continuously bounces up and then smacks back down onto the driveway, AND you can see where the car is visibly intact. The driver then proceeded to race two doors down and drag the car up a steep driveway into a church parking lot when the front bumper once again scraped HARD against the concrete. The horn also magically went out in the process of all this, but surprisingly, it was a "pre-existing" condition as well whenever I had locked my car an hour before this incompetent dude shows up and it was just fine. My husband spent 9 hours yesterday trying to repair my bumper as much as possible so it wouldn't fall off going down the highway. The company told us to send our evidence, which we happily did because we know we are right. And they're so incompetent they still can't figure out that they DID damage the car further due to negligence. If this company shows up to your house, I'm sorry, truly. If you get your car back, make sure that inspect it in their parking lot and take videos/pictures. I wish I would have. I see why they have to "protect their drivers" so much now. It's because they don't care about people's personal property.

Got a truck and trailer towed out the mud last night was great service. Aaron4:6 logistics

BUYER BEWARE!! This company is the poster child of why tow companies have the reputations they do. I doubt this “Business” even knows what the word ethical means. Additionally, They were given an F Rating (worst possible rating) by the Better Business Bureau, and are no longer an accredited with the BBB…..P.S. yall did a horrible job of the fake reviews added recently. At least some effort into making up a story, and maybe space the timing out. I Would love for keels to reach out Edited Dec 24

This review also acts as a thank you. My family and I broke down on the way home and were stranded waiting for our service from my insurance company. We were barely out of the road of traffic coming off 80 on Clements Rd. There was no shoulder but we were able to be far enough along for cars to pass slowly. Keel‘s tow truck driver was not called to service us. However he pulled over and asked if he could move us for our safety at no charge. He proceeded to scoop up our truck within two minutes, move us to the top of the offramp and gently placed us, waiting for our called tow truck in a parking lot. He was professional and kind and I just wanted everyone to know they have a heart and I’m glad that they were there for us.

Keel Recovery is reliable, honest and they operate with integrity! They take time to answer all of my questions and provided me with all of my options available. Thank you for everything!!

Overall just a great company no wait time when you call very professional staff you guys are awesome

This company feels like they own the roads and don't have to abide by the rules on the roadways. Always rolling thru the stop signs and almost causing a wreck. Then wants to honk at drivers with right away and get out and act like a damn fool.

The tow truck driver was unprofessional...he said he would let me get my purse with my ID phone medicine and other items out of the car ..but then just drove off...now they want 35 bucks just to let me get my stuff.....crazy