Goose Auto Repair - Missouri City in
Missouri City (TX)

I have been going to Goose Auto since before it was Goose Auto and have always appreciated the honesty and service of these guys. They've never tried to upsell on anything and have been super honest about what needs to be done on my van. They recently fought with my beat-up 2007 E350 for a whole week to get a lot of major work done and I will continue to go back to them for many years if they stay as good as they are. I highly recommend them to anyone looking for an honest, down-to-earth auto-shop in the area!

Cassandra helped me with everything I needed and some things that didn’t even cross my mind talking to her was definitely a peace of mind. This place is great. 10/10 worth taking your vehicle to.

Send let me tell you about Cassandra. She is the best. I went in confused car, broken spirit, broken her calming voice and empathetic demeanor really put me at ease. She’s super sweet. She’s not only my service advisor. She’s now my friend.

I really enjoyed my experience with Goose. They gave my car a thorough check up, and did good work, quickly, and for a good price. Cassandra at the front desk was particularly pleasant. I would highly recommend.

I went to Goose Auto Repair in Missouri City for a state inspection and had a great experience. The staff was friendly, professional, and efficient. The inspection was done quickly, and they explained everything clearly without trying to upsell or pressure me into unnecessary services. The shop was clean and well-organized, and the whole process was smooth from start to finish. I’ll definitely be coming back for future auto needs and would recommend them to anyone looking for honest and reliable service. Casandra really helpul

Great place to get a state car inspection. Easy to book an appointment online. Everything was handled in a timely manner. Casandra, on the desk, was helpful and friendly. Would use this service again.

First time at Goose Automotive - I went in for an emissions test. Cassandra greeted me as I walked in the door and took great care of me. They had my car in and out in quickly. Welcoming, minimal wait time, great service. Thank you, Goose Automotive.

Been bringing my cars here for years. Mark & his team do an amazing job and won’t gouge you. They’ll tell you what’s recommended, when, and if it REALLY needs to be done so you don’t go broke keeping your vehicles working efficiently. They’re always quick and the service is great.

Goose Auto Repair has taken good care of me and my cars for the past 14 years. I feel like they are straight shooters, they prioritize recommendations so I can address them in order and in my time frame. It's great to have a place I can trust!

Great service! Car repairs can be difficult Casandra and Mark kept me informed the entire time! Just want people to know what great service is provided with warranty! Thank you for helping me!

My wife and I have been customers of Goose Automotive about 20 years for routine maintenance as well as repairs. Every encounter has been top notch. They won me over early on when I was expecting a very costly estimate only to find out it was something simple. Never once have I left their shop thinking work was done that wasn’t needed. Junior is the backbone of a model operation and Casandra adds a friendly face to their business.

Got vehicle inspection done, walk in, no appointment. Got in and out quickly, Cassandra and Junior took great care of me with attebtjve service and friendly attitude. Would recommend and will definitely be coming back for my auto repair needs.

Goose Auto is an excellent place to have any car issues fixed. I’ve taken challenges to them the dealer could not clear. Very good inspection service to review what must be repaired and what could be optional with no pressure.They will give me a ride home and come get me when ready. They offer a discount for cash

I've been a customer here for 20 some years. I've always had a positive experience. Recently I needed help with a check engine light. During the diagnostic the mechanic found more than one thing wrong. They sent me a list of their check-up and prioritized what needed to be done by safety importance. I did not end up signing off on every thing they found that needed to be fixed but I did sign off on their strongest recommendations. I appreciate that they talk to me without any holier than thou attitude and without scare tactics. It's very straight forward and mature. They know I'll come back for the rest when I have the money--they just want to see me driving safe and without damaging the engine. I like to fix things myself when I can but when I'm jammed up or in over my head I go to Junior at Goose and he and his team take good care of me for a fair price. Strong recommendation.

I cannot say enough good things about Goose Auto Repair. Their work is absolutely phenomenal, and they’ve proven to be one of the most trustworthy teams I’ve ever dealt with. They recently completed major repairs on my vehicle—including replacing both the left and right motor mounts, the water pump, and the electric brake vacuum pump—and the quality of their work was outstanding. What truly sets them apart is how far they go to advocate for their customers. They worked diligently with my extended warranty company, handling all the back and forth that most shops avoid because of the hassle. They didn’t just submit a claim; they went above and beyond to make sure everything was approved correctly so I wasn’t stuck paying for repairs that should have been covered. Their communication was honest, clear, and respectful from start to finish. After this experience, they definitely have our family’s business going forward. No more dealing with dealership runaround or other auto repair shop nonsense. This team has earned our trust completely. If you’re looking for a shop that does exceptional work and genuinely cares about the people they serve, this is the place. Be sure to ask for Junior! 😊

20 out of 10 in service. Jr went out of his way to change a flat tire for me today! Very courteous, polite, efficient and went the extra mile. I highly recommend this shop.

EasyPay made everything simple from the start. Goose Auto Repair works with EasyPay and accepts good credit, bad credit, or no credit, which was a huge relief. I was able to get my car fixed without the stress of paying everything upfront. The team at Goose Auto Repair was honest, professional, and fast. They explained the repairs clearly, didn’t try to upsell unnecessary work, and kept me updated throughout the process. The shop is clean, organized, and you can tell they care about their customers. If you’re looking for a reliable auto repair shop that offers flexible payment options and quality work, I highly recommend Goose Auto Repair. I’ll definitely be coming back for future service.

Casandra helped me out today to get my annual emission test done. No problems, very professional, results on my seat when I picked up the car. Great job... nice and easy :) I read a bunch of reviews about being overpriced. Most shops double the cost of all new parts they have to identify, order, verify, and warranty. It is steep but pretty standard practice. Computer diagnostics can vary in complexity, and when you get outside of the DIY tools, the hardware and software subscription costs jump significantly... just expect to pay more for those diagnostic services, especially on european and high-end cars which have more sensors and internal diagnostic capabilities.

I have had extensive work performed on two old vehicles, 2007 Corolla, and a 2010 Honda at Goose Auto. The work was performed successfully on the same day each time. It has been over half a year since the work was performed on these vehicles and both are running like champs. Also, excellent friendly staff and service.

I wish I could give separate stars for different aspects of my experience with Goose. I'd give FIVE stars for their service & customer service. Great people! Unfortunately, I have a HUGE problem with their billing. When I got home I noticed a charge of $14, for "Electronic Payment Processing." I called to ask what that was. I was charged $14 for paying my bill! I used a credit card. This is something that customers should be informed of as soon as they're told the amount of the bill - before they leave home to pick up their car. DO BETTER! They ONLY take credit cards or cash. No checks. So, if you don't want to have to PAY for PAYING your bill, be sure to take cash. They were wonderful in every other aspect, but this really rubbed me the wrong way. BIG TIME! The bill for a tow, new battery, and alignment came to $700. Total "fees" on that $700 bill (shop supplies & payment processing), were $49 on top of that, then, of course, taxes = $775. UPDATE: Goose responded to this review, thanking me for the positive feedback about their service. BUT. They stated that they strive to provide HONEST service. Sorry, but not telling customers IN ADVANCE that they will CHARGE you for paying your bill unless you pay cash (checks not accepted), is very DISHONEST in my opinion! This policy should be IMMEDIATELY conveyed to the vehicle's owner at the time they drop the car off. This would allow the customer to bring cash if they don't want to be charged for paying their bill. Honestly? Goose is THE ONLY business where I've encountered this!!

I have been going to Goose Automotive since they were Hope Automotive. They do excellent work and are very honest. In the past, I have taken my car to them to check something and they returned it back saying nothing was wrong and did not charge me. Today, I took my Mercedes for an oil change and inspection and since the filter price had decreased, I ended paying less that was initially quoted. That is why they have my trust and would recommend them to anyone.

I visited Goose Auto Repair for the first time this morning, and I was impressed with the service I received. I came in for an emissions test and mentioned that I had an appointment and was hoping I would not have to wait long. They took my vehicle in for the test right away. Cassandra and Junior were courteous and professional and made the entire process quick and efficient. I will definitely return to Goose Auto Repair and would highly recommend them to others.

I've been coming here for years. I came when it used to be Hope automotive. Junior still works here. If something doesn't need to be fixed they tell you the truth. They don't charge just to take a look at the car. I always get my inspections and oil changes here also. I live very close and if you need a ride home they'll help with that too.

I was referred by a friend and everything he said was completely true. I received top notch customer service from my first walking the office to the completion of my car being repaired! Even when my warranty company tried to do some “push-back” on services that were supposed to be covered. Jeff went to bat for me to ensure that they were to be accountable for what was in warranty contract. Jeff and his teams’ communication of updates is the blueprint of how the customer relationship should be. This is definitely my new home and I will most definitely recommend Goose Auto Repair to any and everyone!!

Friendly and straight forward information provided. Service Advisor Jeff explained work to be done on my 2018 Jeep Sahara that experienced the scary Jeep "death wobble," three times. To insure this was corrected, extensive work was necessary to replace tie rod ends, struts, shocks, and steering stabilizer parts. Service advisor Jeff also made sure I had transportation to and from the shop. It was an expensive fix, but necessary. "Jeep" guy Nick did a great job as the mechanic on my case, and the Jeep drives great, with no wobble at highway speeds. I would highly recommend this shop for repair work to anyone needing service. Thanks guys!!!! MarthaG.

I had a great experience at Goose Auto Repair. I felt they were honest and upright in how they work with your car needs. I had bought my car used recently and had no idea of the last oil change. Jeff went the extra mile and was able to find out that info. I had run over an unseen parking cement barrier and pulled a part out. They were able to find the part for a much better price than I thought. And on top of all this, provided Lyft rides to take & pick me up. Goose Auto Repair gets an A+ in my book!

Had my automobile towed to Goose Auto Repair last week and pleased with the work. If I would have returned to the dealership it would have cost me thousands with an S.... Needed a starter and a water pump. So far, so good. Have other repairs that need to be done and will do business there. Talk to Mr. Jeff, very nice and comical. Receptionist also very nice and professional.