This rating is based on customer reviews, inventory size, pricing, and service quality
In Missouri City, TX, 10-4 Tow of Missouri City earns 83/100. Reviews trend positive: customers praise fast arrivals (often sooner than quoted), clear ETAs, professional and friendly drivers, and fair pricing. Communication is frequently noted as strong. Common complaints cluster around rude phone service and an occasional driver attitude, though these are outliers. Wait times are generally short. Topics like inventory variety or yard organization don’t apply to this towing provider; data there is not available. Overall, reliable, quick roadside help with minor service inconsistencies.
What clients say about 10-4 Tow of Missouri City in Missouri City (TX)
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WARNING: Stay Away From This Tow Company
Yesterday I had a blowout on the side of 288 and called this company for roadside assistance. At first everything seemed fine. I was quoted $140 for a tire change, told the ETA would be 30–45 minutes, and that I could pay with Apple Pay when the driver arrived. They also asked for my card number to “put on file,” assuring me it would not be charged.
After waiting 35+ minutes, I called back to get an update. That’s when the story changed. I was suddenly told they could not send a driver unless I paid through a payment link first. At this point I was already frustrated because we had already discussed payment and they already had my card information. I had also been waiting on the highway for 40+ minutes.
Since I had already waited so long and didn’t want to restart the process with another company, I went ahead and paid the $155 they charged through the link. They then gave me a new ETA of 28 minutes.
35 minutes later… still no driver.
Ironically, another tow company randomly pulled over, helped me change the tire, and did the job for about half the price with zero hassle.
When I called this company back to request my refund for a service they never showed up to perform, I was told there would be a $40 cancellation fee. This was never mentioned at any point before I paid. The next day when I called to follow up, the cancellation fee had magically become $49.
So let me get this straight:
• They made me prepay for a service they never delivered
• Never sent a driver
• Changed their story multiple times
• Then charged a cancellation fee for canceling a service that never arrived
This experience felt extremely dishonest and scam-like.
DO NOT DO BUSINESS WITH THIS COMPANY.
Oscar made me feel very comfortable and assured me with the towing service I recieved today. I appreciate everything the customer service was great and I would highly recommend this towing company!
Hey, you guys just wanted to let you know 10 four towing out of Missouri city is one of the best towing companies. they have very professional drivers reliable with your car or towing needs. I definitely give them a five star rating one out of 10 a big 10 and I would surely refer them to my friends. Thanks a lot guys….
Tow of Missouri City responded quickly to my request for towing. This tow experience was done in a timely & professional manner. The driver communicated his ETA & arrived as so. The car was taken to the point of destination without any problems. Thank you for your service & with service like that I recommend Tow of Missouri City for any of your towing needs.
They immediately got to me and provided the best service! Ronald was extremely helpful and funny. I was nervous because I have never gotten a flat tire, but he was great and made the entire situation easier! If I ever need to use a tow service again, I know who to call!
Fast Excellent service! The driver was very polite and kept in contact with me. The wait time was quoted 90mins but the driver came in 30mins! Always my 1st chose when I ever need a tow. Thanks
Our car got stuck at a residential parking place and two kind professionals came helped us out! The towing person was very kind and helpful. They came very fast and figured out the best solution quickly.
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