This rating is based on customer reviews, inventory size, pricing, and service quality
NTX Towing, LLC. in Denton, TX shows sharply mixed feedback: field crews get praise for skill, care, and quick arrivals, but phones and counter-side customer service draw heat—reports of a changed quote on tow, refusal to handle an EV, and a contested tow from a residential spot. Strengths: professional drivers, efficient loading, generally short waits once dispatched. Weaknesses: inconsistent pricing transparency and abrasive call interactions. No clear info on inventory, yard organization, or parts-finding (reviews focus on towing). Overall score: 60/100. Verify quotes and policies before booking.
1990 Volvo coughed, sputtered, and died on a small road north of Aubrey. Called AAA, NTX showed up, hooked up, and got us home. Maybe it’s time for a new car.
Huge thanks to Sam for the fantastic towing experience today! I needed a tow from Aubrey to the dealership, and Sam made the whole process completely painless. He was prompt, professional, and handled my car with care. Highly recommend his services if you ever find yourself in a bind!
Josh was very helpful. He arrived on time, demonstrated strong technical expertise, and worked through my vehicle issue efficiently by finding practical solutions to get everything resolved.
During the ride back, I also learned he is a former military service member—we truly appreciate his service. We highly recommend Josh for any other type of tow service.
Thank you, Josh!
Joshua displayed true Professionalism and was completely pleasant to deal with. I hope I can get him whenever I need Tow Truck services in the future. A true Asset to NTX TOWI.
Insurance company recommended them.. I was told they would be out in 24-48 hours and I received a text they would be here in less than an hour. Communication was great with Johnny and he kept me in the loop every step of the way!
Extremely happy with the service I received from NTX Towing today. Johnny arrived much more quickly than I expected and called to let me know ahead of time of his ETA. He was quick to get my car loaded and transferred to the dealership. Messaged me promptly to let me know my car had been delivered and the name of personnel that received my car and keys.
Overall great experience at a stressful time. I would definitely use this company again and highly recommend them.
My dead Acura TSX was successfully towed today by NTX Towing of Denton. I am very happy with the job that driver Scotty did in getting the car out of my garage and around a tight L-shaped driveway to the street. This guy has skills! Also, Scotty let me know when he was 15 minutes away and he arrived quicker than I thought. He was also knowledgeable (found a way to get my car into neutral gear), efficient, and patient. Thank you and I highly recommend this company and service it provides.
Not even worth one star but had to give to post review. My insurance company connected me to this company and they were awful. All I needed was a tow to my home and said they could not service the vehicle because I have an electric car…A car is a car. Lady also hung up on me when I have two small kids in the car and it is super hot outside. Horrible customer service. Do not use!!!!!!
My girlfriends car was wrongfully towed despite the fact she was parked in her designated parking. They hung up on me, twice and Maggie did not seem to budge at all from her narrative, claiming there was no parking sticker. When i asked to speak to management, she said there was no one in the office. They refused to bring back the vehicle , since we have no form of transportation. She raised her voice after the third phone call very aggressively and hung up on me for the second time. Very rude and unhelpful.
North Lakes Park, 721 W Windsor Dr & Hinkle Drive, Denton, TXRecycling center
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