Lakeshore Automotive - Irving in
Irving (TX)

First time using Lakeshore Automotive, but it won't be the last. They worked to diagnose and fix an issue on my rather unusual vehicle (1999 Isuzu Trooper). They did so quickly and at a reasonable price.

Great experience!! It was quick, easy, and straightforward. Carl answered any questions I had, kept me updated on my vehicle status, and even had my keys safely secured for after-hours pickup, real cool guy! All in all very happy with my visit

Came here for a vehicle inspection with an appointment. I was in and out quickly unlike other places who make you wait hours. I recommend this place for all your car repairs.

I know what you're thinking. This review better be good. I promise it is given it's 5 stars. No one likes going to the mechanics, even me. The up charging, the vague finds to do repairs on, the OIL CHANGES! Let me put your worries at ease. This company is for customer forward. By that I mean, YOU ARE SEEN AS A PERSON! They get it completely. These people get it that times are tough, so they will find ways to keep your car going, for the most cost effective ways. They will tell you what to look out for, and even ask if things are still going well. If they make a mistake, THEY WILL FIX IT! Franklin and Carl at the Irving location, amazing dudes! In short, if you want an honest look at your vehicle, and people who see you as a person and not a sale, come here. Seriously.

My second time coming in and both stops have been great. Very fair and honest staff. Very good communication. Will always be my go to when I need my car worked on

My first experience with this company and already I am very happy with not only thier professionalism but also very polite. I had gone initially to one of thier competitors, who quoted me an incredible 7,800.00. for a transmission replacement. But Not only did they pay for the towing expense but after I was not able to rent a loaner car... thanks to my stupid insurance company., they paid for me to take a Lyft ride home. And after researching some options for me to choose from, they ( Lakeshore) still managed to get me Way below the competiters asking price 5,718.00s so I didn't even have to request financing to help pay for the cost as I had already set aside 5,000.00s to at least having a starting point. I know there's a lot of other things that I could have done with that money. But unfortunately I had to use it for the transmission job. My truck still has a number other issues that I need to have done on it. So I believe Lakeshore is going to continue to recieve my business because I know that I will get a better price than the other place I had gone to before.

3 stars only for the friendly responsive service, few of my Lyft costs covered, and providing a loaner vehicle. That is definitely appreciated during stressful times. However, my Range Rover had a coolant leak issue when I brought it in November 2025. It is now middle of January and I still have a coolant leak. I had to bring it back so many times and each time it was something else. There was one time I picked it up and literally didn’t have any coolant because the thermostat wasn’t on, luckily I noticed before driving 45 min home. They even did a “pressurized testing” to check for other weak areas yet I was still coming back after that and paying for repairs each time as there was a “new” issue. I have now taken it to another shop for repairs and one of the parts they had supposedly replaced was not actually replaced. Lastly, they quoted me $850 to replace a sensor that takes less than 5 minutes to replace. The other shop did it for less than $150. This is a good shop but not for foreign vehicles

Went in for an diagnostic checkup on my Dodge challenger told me it was 927.23$ for a oil pressure sensor that's sold for 20$ at auto zone 🤣 lmao no hard feeling I understand they trying to make a buck but charging 900$ for a sensor replacement is outrageous not to mention they also quoted my catalytic converter replacements was going to be 3500$ when they are a 200$ a piece at auto zone and a 100$ for labor cost lol. That was not a fair estimate would not recommend this place.

Carl was very kind and helpful in helping get my car fixed and he gave us a free Lyft ride back home while the car got repaired over the weekend. Would highly recommend going to this location whenever mechanical issues arise.

I went there feeling good I was there but when I got home and drove my and turned on the heat i realized I wasn't getting any heat so I took it to a car shop and they told me who ever put on your water pump didn't put a thermostat saying when you put on a water pump you should always replace the thermostat as its about of the cooling system and for $1800 you should have got one. I call these guys and the own was all helpful at the time of fixing the car. now I have this problem he's not answering his phone. Typical people they smile get your money and disappear when you have issues of the work that was done. Be careful when you have these people work on your car. If you are from out of State don't go here

The service was great! They also got my a Lyft to/from my apartment while they worked on my car. S/O Carl, super friendly guy and helped me understand what was going on with my car

I can’t say enough good things about Lakeshore Automotive. From the moment my car was towed there with AAA, they were patient, professional, and incredibly helpful. I was able to leave my car on their lot for two days without any issues. A special shoutout to Carl, Brian, and the two technicians who worked on my vehicle, what a fantastic team. They inspected my car, replaced my battery terminals, and even allowed AAA to drop off a new battery under my AAA warranty. They made sure the battery was installed correctly and ran a full inspection to confirm everything was in great condition. The price was beyond fair, especially given the care and attention they put into the work. I also want to highlight how comfortable and respected I felt—if you’re a woman or a young professional, you can trust this place. They treat you honestly, explain everything clearly, and never talk down to you. I will absolutely be going back to Lakeshore Automotive for any future work I need. Highly recommended! 10/10

I was in Irving, TX on vacation when a speed bump disconnected my scrap plate under my car. I called Lakeshore Automotive on Black Friday, I was told to come right over, and these guys were able to get me in & out in way better shape than when I initially purchased my vehicle. The service was super, the Customer Service was stellar, the business itself was very inviting, and thr cost didn't break my bank! If I'm ever in the area again and need service, this is where I'll go to.

If you are looking for the best automotive repair service, I highly recommend you visit Lakeshore Automotive! I personally visited the location in Irving twice this year, where they performed repairs on 2 different vehicles each occasion. I guarantee you will be very pleased and 100% satisfied with their service. From the time of making contact either by phone or in person, Steve Sanchez and his team will treat you with respect and kindness. They use up to date technology where you are informed meticulously on repairs needed on your vehicle, very convenient through text; where you get a full breakdown with specific pictures uploaded! They always follow with a call, communication at its best! I dealt with Chris last month on getting my father in law’s car fixed. Let me just that you can tell that anyone working at Lakeshore Automotive goes above and beyond! I will definitely be going back if needed and will recommend to anyone in need of auto repair. Forgot to mention that their prices are very competitive! Thank you very much Steve Sanchez, Chris and the team of Lakeshore Automotive!

Everything ran so smoothly! From speaking with Carl for the first time, to having a Lyft pick me up. I just dread anything car related. It’s always a beatdown at the Dealership. These folks were so much better than any dealership I’ve seen. No pressure whatsoever!!!! Well done Lakeshore……well done. Oh, one last comment…..good coupons too. 🙂

Lakeshore Has Great Customer Service. Nice Waiting Area. I Had A Break Issue A Few Months Ago. Had New Brakes & Rotors Installed. A Few Days Later I Heard Squeeking Again Called Them & They Replaced AGAIN with no problem. I Really Like The Fact That I Can Pay Online & That If I Need To Leave My Car I Dont Have To Leave Work To Pick It Up B4 They Close. I Can Pick It Up At MY CONVENIENCE!! With Thier Lockbox System..MAJOR PLUS!! Very Very Freindly Guys & I Recommend If You Need A Repair Shop. Give Lakeshore A Try.

I really don't know how to explain how great this place is but I will try right now. I am from Mississippi and a do-it-yourself town. My wife and I moved here recently and I don't have the things I need to perform this job so I knew I would need to go to a shop. After a bit I made a few calls and landed on trying out Lakeshore Automotive in Irving, TX. Upon initial visit for getting an alignment (what I assumed the problem was) on my truck, I met a man named Carl. Carl has got to be the best in customer service I may have ever experienced. Carl is friendly, fun, humorous and cares about the individual walking through that door. I ran into a few issues with pricing during this visit, as I know car repairs can be costly I asked Carl what there is I could do. Carl suggested that I could buy the part myself or that they could. He was extremely transparent. Well aware that this is something I could move forward and do somewhere else for possibly cheaper... I knew that I was in very good hands here at Lakeshore Automotive. I bought the part, I bring it up here to the shop and we get started. It turned out that I got the wrong part. Carl didn't waste anytime to give me the correct part no. and give me time to get ready (financially and part wise). Now today we are moving forward with the repair. I have been so extremely pleased with Carl, the mechanic crew and just the atmosphere of the office and its employees. This business is a standout. How they help and serve people is just as Christ would for the church. Which is my favorite thing about it here. To Lakeshore Automotive, thank you, for a great experience, an amazing staff, and your care for your customers. It goes a long way.

BEWARE…BEWARE!!! I would suggest stay away from this place. They are no good for any big repairs. They maybe fine for oil changes but any big repairs, stay away. I got oil changes and repair done for my Infiniti and Volvo and I liked the way the owner who took care of it. With that same feeling when my Infiniti had a problem where the Axle and other things broke, AAA suggested to towed it to a AAA authorized facility and I told them I want it to be towed to this facility because I thought they would take care. That was the biggest mistake I did. When they quoted me a huge amount I told them I would consider insurance or tow it to some other facility. Then they tried to work out something and gave me a smaller quote with the understanding that they would put after market parts which I was ok with. They kept changing the quotes and then come back and say we will help you. When I went for picking up the vehicle they not only did shabby work and didn’t take care of all the issues. Now when I ask they say they cannot take care of it. The passenger where the impact was where they did most of the work, it resulted in passenger door to jam little bit, not only they didn’t repair along with other repairs and now they argue saying it came in that way and they can’t do anything. I understand it might have been that way due to the incident but my question was are they not supposed to look at the impact and all the damage caused and fix it. The owner doesn't want to talk and the person Carl keeps disconnecting the call. If you are taking your vehicle there, take it on your own risk.

I needed to replace my starter and battery which a family member did for me. However, my car still would not start. I decided to have it towed to an Auto shop. After some research online I chose Lakeshore Automotive. Stressed about my predicament I called them first thing in the morning. I spoke with Carl the Service Advisor who reassured me that once they received the car they will take care of me. It turned out to be just a loose Starter Relay fuse preventing it from starting. I was so impressed with their honesty I proceeded to have $2700 worth of much needed and overdue maintenance on my car that I was putting off due to bad experiences with repair shops in the past. I still have some work to do on the car and will continue to give my trust and business to Lakeshore Automotive. Shout out to my mechanic Chris. Awesome job. Thank you to both of you !!

I had a leak in my engine coolant and engine light was on. Got an appointment the same day here and car was serviced the very next day and replaced the radiator promptly. They have a fast, efficient service process that keeps you informed on the estimate and progress with the inspection of the vehicle all the way through the service of the vehicle. They provide multiple payment options. Carl and Steve are great to work with. I recommend this shop for all automotive service needs.

I have used Lakeshore Auto several times in the last few months. Each time the service has been completed quickly and perfectly. Lakeshore prices are very reasonable and the Service writers are friendly and honest. I look forward to using them for anything my car needs

Just got my car fixed by them. They did a great job reasonably priced. Carl is a great friendly employee there. He makes you feel welcome and will be straight with you. Also the boss is a great guy too was able to meet him wonderful man. I recommend going there for mechanic work.

This place is amazing! They even provide you a ride when you drop off your car. The prices are so affordable that I can't imagine going anywhere else. Customer service is top-notch! I had an oil change and state inspection completed in a very timely manner.

Brian took great care of my car and the shop kept true to their word on a service quoted 6 months prior. On top of that, when I had a follow up question they were able to get me in right away and take care of me within 30 minutes. Great customer service! Great people!

Last week, I booked for a Second Opinion (the booking was swift). I then took my Mercedes Benz E300 and they had a look at it. Surprisingly, they took me to where my ride was hoisted and showed me the leak (something the other auto shop refused to do). Out of the 3 that the other shop recommended (cv axles; suspensions; control arm bushings), they only found a major issue with the cv axle! That’s an illustration of great honesty (something some shops don’t have a clue on). Their quote for the cv axle was higher than the one given by the dishonest shop (cheap is expensive), which was not an issue. I’ll revert once ready! Keep it up!

**Edit to add - Opted to bring my vehicle in for a belt replacement, alignment and 4 new tires. I had the pleasure of working with Tom and I am still beyond impressed and so happy with the service and respect I received. Truly a rare gem of an auto shop, because I was treated with the utmost respect, the prices were phenomenal. They were upfront with the cost so there were absolutely no surprises. My vehicle service was done same day, and they worked with me and my work schedule. I’ve never been treated so well at any other auto shop! Amazing service, friendly staff, clean facilities. Steve was beyond easy to talk to, he made my entire visit so enjoyable. I went in for an oil change, and left with every intention to use them as my go-to shop for my car. They’re super kind, knowledgeable, and was by far the most helpful visit to an auto shop I’ve ever been.

I recently had my car serviced, and I was very pleased with the experience. The service was thorough, and the staff, especially Steve, were friendly and helpful throughout the inspection process. I was expecting just a basic interior cleaning and car wash, but the overall service exceeded my expectations. I truly appreciate the assistance and professionalism of the team. I highly recommend getting your car serviced here!